I was left on hold for 45 minutes trying to get clarity for overbilling. In the store when I…read morearrived i was treated with a dismissal tone when i brought it to the attention of Paz who is the store manager. The att services never began before june 20th upon in store initiation of services. From june to August i am overbilled by att because the store location made errors that caused the over billing. I was never given an apology on August 17th when i arrived at the store after being placed on hold for 45 minutes. I was in the store for over an hour and not provided an apology a corrected billing nor services resumed because my services is suspended through over billing and errors made through inefficient management at this store location. I requested a Regional manager number and name the in store manager refused and told me he was no longer on the clock. I contacted att customer service to assist me with resolving this issue. ​​

I received a sales letter in the mail for AT&T high speed Internet. So, I agreed to pay $ 68 for…read moreinternet service and received a modem with instructions. Since then, my internet is subpar. I checked the speed and appears that I'm only getting 2-5 mps speed. instead of the 100 mps offered. I called AT&T and was told that they don;t have fiber networks in Middle Georgia. And the service person told me to go elsewhere if I did not like that. I proceeded to inform her that AT&T is conducted false advertising through the postal service. She further said that I had to come in and talk to customer service which is what I will do. I just want to warn everyone not to use an inferior AT&T in this area. Discovered that they also don't provide landline service here anymore.

fuck this place would not recommened did not put the correct screen on my phone. my phone just…read moreblanked off. my phone was good for about a week and when took back they said they could not do anything ,rude customer service. told me 85 dollars on the phone but when took up there they said 95 which came up to 110 dollars. manerger got smart which he was the one they said he could do 85 dollars. and said they couldre fix the phone for 75 dollars which is gone come back up to aleast 90 dollars. why would i pay yall more money to mess my phone up again and for yall to say u cant do anything. if i could rate this 0 stars i would

I had a Great Experience with this company. My phone was shattered, they did an AWESOME JOB…read morerepairing and fixing it back to new. It didn't take them as long as I thought it would and they were very nice, professional and had polite manners. I also purchase two new phone cases to accompany my repaired phone..

I had an excellent experience with this Verizon Wireless location. While pondering upgrading my…read moreSamsung Galaxy S22 Ultra to the newest device S25 Ultra I searched on-line for phones and plans. Verizon had a trade in offer of $1000 to upgrade to the newest Galaxy. My old phone was in perfect condition and there were no issues but from my history with phones when things go bad I tend to have to upgrade immediately and they offer very little to no money for non working phones. A representative from this Verizon Wireless location called me. He told me that he saw I was interested in upgrading my phone but was wondering why I had not finalized my decision. He then asked if he could explain my options and walk me through different plans and devices. Thankfully Verizon's website has all the information you need to do everything online and explains everything very well. I truly appreciated the young man's call and if they did not close so early and charge $40 for me to come into the store I would have possibly did my upgrade in store. Either way the location provided excellent service. I strolled online for a few days trying to decide if I wanted my new phone mailed to me, have an associate come to my house and help me set it up for $40, go into the store and have someone do the upgrade also $40 or pickup the phone from the store and do it myself for free. I'm not sure when they started charging customers to come into the store for upgrades but if a phone cost over $1200 everything else should be free. I chose free and decided on having the phone placed in a locker at this Verizon location after I purchased it. I received an email once my phone was ready for pickup. I love that they have a locker pickup option and allowed me to get the phone at my convenience. When I arrived the store was closed. My pickup email gave clear instructions on how to retrieve my purchase from the locker. It was a painless process that took about 3 minutes, my phone and receipt were in a bag inside when I finally opened the locker. Although I did not have face to face contact, this Verizon location exceeded my expectations. I left feeling confident in my purchase and extremely satisfied with the service provided. I will definitely return to this store in the future if I need help with my phone or to purchase accessories.

Store is slow but carrier is great as far as service…read more Should hire people that care to maintain customer satisfaction all around

I brought in my HP Envy laptop, with a common but devastating hinge problem. Some of the parts…read moreneeded are ridiculously hard to find, so much so that we wound up buying a used laptop with a different problem and merging the two too make one good laptop. Windudes kept me updated about everything through the entire process, and the final cost was not only reasonable, but came in under the original quote. Highly recommended!!!!

Great service. Was able to find and the problem with my laptop keyboard without having to replace…read moreit

My Mom and I came in to pay her phone bill. There was a cricket employee named Tyonna, she was so…read morehelpful to us that I just had to comment on her kindness and patience. She help to lower my Mom's bill for next month. THANK YOU SO MUCH TYONNA. She works at 2068 Watson Blvd in Warner Robins at Cricket. I hope everyone could have someone as thoughtful as you were to us.

Avoid this Spectrum store at all costs. I went in for a routine equipment swap pre-arranged by…read moreSpectrum phone support, only to be met with relentless attitude and condescension from the clerk. When I explained support had placed a pickup order, she brushed me off saying, "it's just strange times." She made unprofessional remarks about my last name, gave snide responses when I asked simple questions about technician dispatches, and acted confused when I tried to return the broken gear support instructed me to drop off. Save yourself the headache--skip this store entirely and just have support mail your equipment or send a technician. A formal complaint has been filed, and if the visiting technician confirms their equipment came from this store, a second complaint will be submitted for blatant dishonesty.

Nov 2025 Update:…read more After my Internet only bill hit $100.00/mo :-( , I've been looking for an alternate provider. And, because I only have Internet for my place, it took a bit of research to find another provider. But, once I did, canceling Spectrum service was not easy! I know the CSR has a speil that he has to go through, to try and keep you as a customer (going so far as to offer, 1Gb service for$40.00/mo.; Why couldn't they have offered a discount when I called a few weeks previously asking about it?). But, between that, and asking irrelevant (and, irritating) questions, such as who's my Cellphone provider and, how much I pay, it's ridiculous that it took over 14 minutes to cancel the service. And, on top of that, I have to return the modem and router to either, a Spectrum Store. Or, send the stuff back via, The UPS Store. :-( Though, I did like them, their price increases have gotten out of hand.

We visited this T-Mobile location intending to use our JUMP! upgrades for phones that the T-Mobile…read moreapp showed as available in the store. The associate also confirmed that the devices were physically present, but we were told that the phones available there could not be used to complete our upgrade and that the devices would instead have to be mailed to us. There may be a technical, promotional, or inventory-management reason for this distinction, but it was not made clear from the app or from the customer's perspective. We came to the store specifically because the phones appeared to be available there. Learning that "available in store" did not mean available for our in-store upgrade made the information functionally misleading. The associate was not the problem. The process was. We ultimately left and moved our service to Verizon, where we were able to obtain new phones that day. If JUMP! upgrades are subject to different inventory or fulfillment rules, T-Mobile should explain that clearly before customers travel to a store expecting to complete the transaction. The devices were present. The customers were present. The upgrade program was present. Only the ability to unite these parties in commerce was missing.

Always giving wrong information, constant waste of time. I'd rather call customer service and be…read moreput on hold for 1h45mins than go into this physical store.