I did not have a good experience with this company at all. The technician who came out was…read moreextremely rude and unprofessional. I originally called for a diagnostic, but they went ahead and did additional work without my permission or even informing me -- and now I'm stuck with an expensive bill I never agreed to. When I asked questions to understand what was happening, the technician kept brushing me off, saying "we just have to go," and wouldn't explain anything until I insisted, as a paying customer, that I deserve to know what's wrong with my unit before they leave. Even then, the explanation was vague and the attitude remained rude. When I brought up my concerns to the owner of the company, he was also very dismissive and showed no interest in resolving the issue. Instead of listening, he threatened to take us to court if we didn't pay the bill. And now, simply for asking questions and advocating for myself, I've been placed on a "do not service" list. This was an extremely unprofessional and upsetting experience from beginning to end. I would never recommend this company to anyone.

Very pleased with the professional service provided by M&W heating and air. The appointment was…read morescheduled and the technician was running a little behind schedule. He kept us informed of the arrival time and completed our service quickly and provided detail information as to what was done. Great job will refer any time.

Very bad experience. Tried to charge me twice within a 30 min. period of air working and breaking…read moredown again. I contacted the Attorney General, but was unable to get my money back because lies were told. I was told (by Tony) that if it goes out, to take a screwdriver and press on a part that he was showing me! Eventually The air was restored but went back out. The tech, Tony got loud with me on my porch in front of my neighbors because it was less than 30 minutes that his repair work failed and I had called back. Brian came out to repair it again and brought an attitude with him. I found a reliable and respectful company.

My home had been without power for a while, and once it came back on, my unit was only blowing hot…read moreair. Brian came through on a Sunday to get everything back up and running. He was professional, efficient, and got my AC working again in no time. I truly appreciate the quick response and quality service. Thank you again, Brian -- you saved the day!

They came when scheduled, price was reasonable. Work was done as promised. Exceptional Employees…read more Thank You.

Not hired as they refused to take the job per the owners instructions. I understand. I will find…read moreanother business who is interested in making 5K for a new installation along with new ducts. I was not being mean spirited. See additional review. I merely mentioned that if a company does not do this type of work, be up front about it. No worries. I was led to believe Emerald did entire system replacements. I misunderstood the person I spoke with on the phone and a friend of mine I know when I attend assembly on the Sabbath. My apologies.

If you were used to have a good technician from TC come out, be aware they have now merged with…read moreACS. In the last 4 years it looked TC could not keep their good technicians, but I was lucky. Not so with ACS. Thankfully the second time around I had a familiar face from TC. But I have a back-up on the ready.

Have used this company for about 10 years. Gr response time and PM work. I have multiple units and…read morethey all run well

Have been a Conditioned Air satisfied customer for years, but never more satisfied than today. Tech…read moreJonathan & scheduler Sandy exemplify the best in customer service. A+ for Spring Tune-Up!

From the owner: Founded in 1938 by Albert W. McKay, Conditioned Air, Inc. is proud to claim the distinction of…read morebeing the oldest locally owned and operated company specializing in residential, commercial, and industrial HVAC systems. During our seven-plus decades of operation, Conditioned Air has built a reputation for quality heating, ventilation, and air conditioning service, both in Macon and throughout Middle Georgia. Everything we do at Conditioned Air, Inc. is based on the concept of "Single Source Responsibility." For our customers, that simple phrase is a powerful assurance that we will do whatever it takes to solve their heating and air conditioning difficulties.

Quick response and honest service on my leaking washing machine. The technician couldn't tell right…read moreaway what the problem was so he told me what to look for specifically and call back if I noticed it. I appreciated that he did that rather than charge me for parts and labor that weren't necessary. That never happens in the service industry, amirite?!

Quick response, as well as reasonable quotes. The technician was knowledgeable, courteous, polite,…read moremannerable and helpful. Thanks so much!! Felicia H.

This is a modified review; initially I was unhappy with customer service regarding delayed…read moreappointment as well as their policy advanced billing for service with no reminder notice of when service was due... Breana did call me after some back and forth. She consulted with management was able to resolve my account issues and services due to me, despite my delay in scheduling. I will stay with them and hopefully continue to have good relationship now that I am aware of the importance of self scheduling and self tracking of service visits as the customer's responsibility.

Another Update for Google and Yelp 8/19/26: Technician…read morefinally showed @11:20am on 8/19/26. Tech called and asked how I was doing and my reply was awful and he proceeds to say that's good. Finally fixed but just waiting for the next outage on this terrible service. Reliable should be called NotReliable. My mother's unit stopped about 3 weeks ago and it took a week and my grandsons great great grandmother's unit went out as well and they won't arrive to her for almost two weeks for repairs. Both were purchased through Reliable so pleeeeeeeease BEWARE. They don't deserve ANY star for their services and customer etiquette is non existent. Another Update: August 17, 2026 My AC has completely gone on out me on yesterday with health issues, an elderly parent in their 80's here, and a toddler grandson. Reliable states that I'm in a rural area and although the feel is like 110 degrees outside, my thermostat reads 98 degrees, we have nowhere to go. All representatives I speak to advises that we're suppose to wait from Sunday Morning on August 16, 2026 until Wednesday August 19th from 8am-12pm to actually breathe. It's okay for us to pass away from heat exhaustion in our home but illegal by law if in a vehicle. Ive politely begged to speak to someone higher and was not allowed. I've called 3 times with no real resolution for this dire situation for my elderly parent and toddler grandson. I also work from home. BEWARE, DO NOT get fooled. I was also advised that I'm in a rural area but keep in mind that they sent a technician out to get me to buy this awful service in that same rural area the very next day with no problem whatsoever. If heat exhaustion occurs, I must sue. I pay on time each month and get regular scheduled maintenance in which they recently completed. Update: Received a call from them after the review stating someone will be out to fix the ventilation in the rooms and their insurance will get back with me soon. 1:30pm Worst service I have ever seen. Spoke with someone almost two weeks after my system installation due to the system being put in my home improperly and flooding my floors walls and ceilings and no one has reached out to me to assist with any accommodations other than a restoration service. I have loud dehumidifiers hooked up to increase my electric bill (not on a generator), I work from home so the noise is a problem, no type of compensation for this huge inconvenience to come home to after returning from a trip to see my home like this with children, hardly any air coming through the vents in my children rooms causing it to be extremely hot during the day and night, and no responses via email from the one point of contact I was given 5 days ago. Floors coming up in bedrooms and hall floor with odors of mold and my kids and I have terrible allergies. I have never seen such worst customer etiquette in my life. I thought I would have cool air in every room and to move in to my next renovation project when returning home. My floors just have never been right since the flood to my home.

If you value integrity and don't want to be ripped off, don't hire J&J Heating/Air and Plumbing. I…read morecontacted them to have my HVAC serviced and checked out for the pending summer heat, and to have plumbing services (constant running of a toilet, driving me crazy). My initial interaction with Lisa was assuring--she was polite, professional and transparent (mostly before the fact). She explained there would be a separate fee for each service call, in addition to any work done-- $79 for HVAC and $75 for plumbing. She also said, if needed, a customer supplied toilet installation would cost $350, which admittedly, she acknowledged was pricey, and that I was not obligated for the install. The HVAC service technician came out first and no problems here. The next day the plumber came. He informed me that the constant running was an issue with the make of the toilet and to fix it would be more than the cost of a new one. We happened to have a new, unopened toilet on hand and my husband suggested we install it. However, I said I thought the price tag for the install was a bit too much. That's when he said he would install it for $250, so I agreed. Here is where the lack of honesty and integrity began. After removing the toilet, two extended trips to Loews were made; the first was to purchase a flange that he said needed replacing and the second to purchase H2O lines. Why didn't they know new lines were needed, they had the toilet specs and experience. When all was said and done the cost to me was $550. Now I expected to pay for the flange and H2O lines, but $225, NO WAY, I've bought both these items several times in the past. The cost combined, on the highest end shouldn't have been more than $40. When I questioned him, he tried to tell me that this is what it cost to replace the flange. I was livid, paid him, and decided I would take it up with the company. I called to ask for a detailed invoice and Lisa said they didn't break down the labor from the parts, they just charged a flat fee (she didn't explain this initially). When I received the invoice via email, it read--repair toilet flange $225. So now it went from a replacement to a repair, obviously to justify the cost. Even if that wasn't the case, what happen to communicating with the client regarding "work changes." Again, I wasn't going to share my experience, but, when trying to dispose of it, a rep from the City of WR said the bulk pick-up policy for toilets had changed in the last two years and that the "contractor" should have disposed of it as a courtesy or as apart of the cost. For $550, you damn right he should have!

Guy came out because the air conditioner stopped working. kept telling me he was gonna give me a…read moreprice before anything happened but he never did. he put in a capacitor then he said it was gonna be $210. So I said nope take it back out. That's highway robbery to never give a price before he put it in. So he took it back out he said he still had to charge me for the service charge so I paid him cash on the spot and he left. Now they're sending me a bill for close to $200 claiming that he did put brand new parts in and that I never paid. Scam robbery. Stay away.