Good deal Good sales people…read moreVery prompt in getting sale completed Very fair on my trade in

I was getting disappointed looking for a used truck. You know how it is. "The truck is clean, rare…read moreone of a kind type dealers." And when you get there and there is no fluids in anything. And the check engine light is on. But not with Casey. I called him and told him that I was about to drive 2hr to his dealership and I had ask him to be honest and if there was any issues on this Ford diesel truck that he had. He was honest and didn't try to hide anything. Very nice to my wife and I. Had one of the best experiences of use truck buying that I can remember having with any dealer. He has won 3 awards from CarGurus for best dealerships in the last 3 years. Casey has a very nice Selection of ram and ford diesel pickups. My truck had all the fluids even in the Radiator reservoir. Not even a check Engine light. I am very impressed with my 06 Ford F-250 King Ranch. Keep up the great work Casey. Honesty goes a long way in my book. So if your are in the market to upgrade from a gas to a diesel truck, this is the guy you want to talk to. Craig's Auto Sell in Grandbury Texas off of 377. Www.craigsautosalesofgrandbury.com

Tracy is such a professional. Courteous, efficient, trustworthy and knowledgeable about cars. I…read moresold my car and he gave me top dollar! If you are looking to buy or sell a clean used vehicle, try Tracy first. He is the best around in all categories!

Best dealership in Waco. Cut us a great deal and was super polite. Would rate 6 stars if I couldread more

Ladies this place is where you want to bring your car. Work was outstanding and the customer…read moreservice as well. No fast slick talk and no pushy trying to over sale anything. Nothing but thoroughness patience and kindness. This place is also REASONABLE! My car feels brand new. I will back to make sure my car is ready for the summer. Thanks Paul!

Paul is not only the nicest guy, he's very straightforward. Took my car for an AC issue and he was…read moreable to quickly diagnose it and gave me options for my repair. His billing system and invoicing is easy to understand and itemized. We dropped the car off and it was ready when he said it would be. A lifetime warranty on the parts and he gave us a warranty for his labor. He explained everything to us and advised on next steps, if needed. It is challenging to find a good mechanic. It is impossible to find an honest mechanic. We were blessed to find both with Paul. Awesome guy and ethical in business. I don't have to look for another mechanic, he will get all of our business!

I special ordered a truck form Gloff and the sales manager screwed up my order. Then the salesman…read moresneaked it by me at the closing and I ended up with a truck I can't use until I spend $1500 to correct the problem created by the incompetent sales manager. When I complained to Ford Customer Relations, they retaliated by withholding my license plates. Recap: incompetent sales manager, slick fast talking salesman, inadequate ethics.

Service Dept. seems incompetent. They might be able to change your oil or rotate tires. If…read moresomething complicated, forget it. Kept old Ford car for 4 days, couldn't figure out problem, but just tried different stuff, hit or miss, charging big $$$ along the way for every little thing they did. And they accomplished nothing. Finally, on 5th day, we got car back, still broken. Will take somewhere else. Never here again. Fool me once, etc.

BUYERS BEWARE!!! The 5 star rating is mainly before new ownership. In years past we had bought…read moreSEVERAL cars from Wooday Car Center. We moved out of Waco in 2015 and returned in 2023. A few weeks ago we decided to purchase a new car because we had always had such great experiences with them. I did search and saw 5 star rating. We found something we liked, even though it had 2 thousand miles more than advertised online since the owners had been using it to drive back and forth to Austin, where they live. we went ahead and bought it. I noticed it did not have a tag to say when it needed the next oil change so called to find out if it had been changed since I knew it had been being used. She gave me the mileage of the last time it had been changed.....6,000 miles. I asked Tamera if they would have it changed if we bought it back in, since I had never in my life bought a car that needed an oil change! Her answer was no. From my understanding they bought the business around 2018, So all the good reviews before that is from PREVIOUS owners

Dishonest and Misleading Experience at Woodway Car Center (9900 Woodway Drive, Woodway, TX)…read more My son had a very disappointing experience with Woodway Car Center while trying to purchase a 2020 Toyota Supra. He spoke directly with the manager, Damon, who repeatedly described the car as being in "excellent" and "near-perfect" condition. My son lives in North Carolina and, based on those assurances and some selective video footage (but no close-up photos), he put down a $1,000 deposit on a Monday to hold the car. Before sending the deposit, he specifically asked if the vehicle had any paint flaws, rock chips, or dings. He was told there were none. Despite requesting close-up images, none were provided. He spent $800 flying to Texas to see the car in person and arrived Wednesday morning -- just two days later. What he found was not what was represented: the car had noticeable rock chips across the front, visible wires hanging out, and multiple trim pieces missing. None of this was disclosed beforehand, and none of it appeared in the images or videos shared. Because of the condition of the vehicle -- which was clearly not "near perfect" -- he declined to go through with the purchase. Damon then informed him that the $1,000 deposit would not be refunded because they had held the car "too long." Two days, for an out-of-state buyer, is not excessive by any fair standard. This experience cost my son $1,800 between the non-refundable deposit and travel, and it stemmed from what we believe was a clear misrepresentation of the vehicle's condition. We are sharing this in good faith based on a real experience so others -- especially those buying from out of state -- can make informed decisions. We were later threatened with legal action if this review wasn't removed. In our opinion, honest feedback shouldn't be silenced. Buy with caution. In our view, this dealership was not transparent, and the information provided ahead of time was misleading

First off, I would like to state that I absolutely loathe the car buying experience. I had my last…read morecar for almost ten years..... Since I did own my last car for 10 years, the maintenance issues just got to where it was not economical to keep it. My father told me to check out Enterprise (rental cars) for their used car sales. I already knew I was NOT going to a car dealership. I instead found a few cars with Hertz in Killeen. I was lining up financing at my credit union and the loan officer referred me to CMC. I never would have considered buying a car from a little place on the side of the road but it turned out GREAT! I was shown a few cars that were too small but they said they had one being serviced and would be getting it back the next morning. That car turned out to be the one I purchased. I got a decent amount for my trade in and was on my way in about an hour. This NEVER happens, but I even got my plates the next day. Overall stress free and positive experience.

I shopped at a couple of the larger dealerships and was reluctant to go to a smaller one. I was…read moresurprised to hear Justin (#1) say "take your time- there's no rush" and encouraged to look around the sales lot and test drive wherever I chose. When I found the vehicle that fit me, I resigned myself to several hours of waiting, but was actually finished and on my way in just over an hour. I am an older woman and appreciate being treated with respect - not condescension- and Justin (#2- mgr.) was completely respectful - heard my offer, countered and we came to an agreement with the least drama I have had in MANY years of car-buying! This was about as easy as it gets and if I buy again, I will go see these guys! R. Shaw Robinson

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.