took a risk flying from Atlanta, Georgia to this dealership because they had the best price in the country on a 2024 Forester Wilderness. Having traveled long distances to purchase new cars in the past, I've learned there is always a risk the deal could disappear when you arrive. I asked my sales associate (Girsch) for an out the door number and told him I'd see him after I flew to NJ. I was pretty confident things would go well when he told me he'd been at the dealership for 25 years. Girsch arrived at the dealership early on my day of arrival getting the paperwork ready so I'd be in and quickly...I had a 890 mile ride home I was eager to start as early as possible. I spent about one hour at World as was on the road. Everything about the purchase was flawless. Car was PERFECT. Process was fast and Girsch was a exceptional expert on the sale and the car. thank you, World Subaru...THANK YOU, GIrsch. read more

I'd have to say that now that I have received my paperwork from the DMV, I'm pleased to say that I could have done a lot worse than to visit this dealership on 2/24/24. I dealt with Girsh, who greeted me as I walked in and I test drove the two vehicles that I was interested in and chose the 21' Nissan Rogue Sport. With less than 17,000 miles, with perfect body and exceptionally clean interior and engine, I'm really pleased with the vehicle and pray it's as good to me as the car that I traded in (16' Chevy Spark.) The price was definitely fair, and I ended up on the high side with my trade in value and didn't have to put any of my money down in order to keep my monthly payments comfortable to handle. I even ended up with a comprehensive warranty for the duration of my financing period. I just can't really find anything to complain about except I believe Girsh was a bit too hard and cross with the auto insurance rep. through the company I have been dealing with for almost 25 years (NJM Insurance.) Girsh needs to understand that he has a very heavy accent and can be a bit hard to understand when using examples of words that correspond to letters, such as "B as in Bravo". Maybe not the best example to use. He had to repeat himself several times, which seemed to frustrate him very much. It made me very uncomfortable due to the fact that my experience has taught me that there are certain people you don't want to piss off, and one of them is an insurance rep. read more

World Subaru - 16' Chevy Spark. Good trade in deal. - Car Dealers Near Me - Tinton Falls, New Jersey

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Absolutely horrible management and customer service. Sign for their desk should read "pass the buck"! We have bought several cars there and the service has gotten progressively worse. read more

Alyssa B., my service rep. was extremely helpful, friendly and kind. She made an unpleasant situation a pleasant experience. read more

Nice people but it took over 3 months to get license plates and registration... they did issue new temps when the old ones expired.

This was one of the worst buying experiences ever. My son was charged 16k for a manual used car, pre-COVID. Can you believe that? He paid more for a used base model car than a brand new automatic. And the car was a complete lemon, and has given us nothing but trouble. So much for "CPO". Never shop here if you can help it. My son is devastated. Update 1: as you can see below they are claiming fraudulence connecting my review to an unrelated review elsewhere? Horrible shady business proving even more you should never shop here. Of course I didn't buy a Toyota here at Subaru. It was an Impreza hatchback. Update 2: added pics of the lemon sold to my son and I since my review is such a fraud. Horrible business. Stay away. Forever. read more

World Subaru - Since Joe claims my review is fake here are pics of the lemon they sold my son and I. - Car Dealers Near Me - Tinton Falls, New Jersey

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My husband and I just bought our second vehicle in a month. We could not be happier with the team at World Subaru. Gianni, Mike L., the finance department and service/ parts department have all been outstanding. You cant go wrong putting your trust in this dealership. read more

I would prefer to leave a negative star. I had an appointment to go test drive a car. I explained how the last time I traveled hours to go buy a car, after calling four times to make sure it was still available, even as I was heading there, only to have a bait and switch happen. The person at World Suburu said they would never do that. So I checked the night before, and as I was leaving to go to buy it. I'm ten minutes away after driving over an hour when I get a call that it was just sold but they have another one (of course thousands of dollars more) to show me. I never leave bad reviews. But this, after assuring me it wouldn't happen, is an exception I am making. read more

I had a fantastic experience here. Franz was friendly and extremely helpful and patient as I asked him a ton of questions about everything from how many mm the brake pads were to what the free warranty covered. When we had a concern about a noise the manager got in the car with us and drove around, and then left us at their in house mechanics who also drove the car around with us. That part was great because we got to ask him questions as well, and he took a look at the car with us there. It was also very refreshing to go car shopping and have the salesmen speak to me directly instead of deferring to my husband for everything! I've had some terrible experiences in the past with salesmen who don't seem comfortable doing business with women. Franz gave us a good deal on the car and even mailed a handwritten thank you card to me afterwards! I would absolutely recommend this dealership to friends and family. read more

I brought a Outback in April & the Salesman was very nice & stated we will file paper work for your plates no worries. Well here I am 3 /1/2 months later & I still don't have my plates. I live in New York were I could have gotten my plates in days. I have called twice and no one returns my call. I returned to the dealership because a disabler icon came on & they said my ezpass was too close to cameras they moved my ezpass to the side & now I have received several violation notices. If you come from out of state don't take there offer It costs more & I am going onto 4 months read more

Service there should not be trusted to diagnose a problem. My families Subaru Forester had ongoing battery drain problems that took them four years to diagnose. Even though there was a service posting describing the exact problem that I was able to find via a google search. I even mentioned the service posting to the Tech Manager and the assured me it was not the problem. Three months latter and another dead battery a tow to Subaru its diagnosed with the exact issue I mentioned months earlier. Three new batteries, two paid for, a complimentary one, blaming the driver for "not driving enough to charge battery". Owned four Subarus all purchased new from World Subaru. Just purchased a new car first in 20 years not a Subaru. read more

One final followup to warn potential buyers (suckers) what you're getting into with World Subaru. So again, while the initial buying/financing process was good, the dealership was less than honest regarding the condition of the vehicle and was outright misleading and deceitful (i.e. lied) with other things. During the prior eight months I've found several things that were either wrong from the start or right after I got the vehicle plus others that I won't get into like the windshield wipers not passing inspection because the ones on the car from WS were hard as bricks. Keep in mind that I attempted to reach out to World Subaru's GM/Executive Manager via this site as he clearly monitors it via his comments and via his email address on the WS website to which he NEVER responded personally to me in a meaningful way to address the lemon they sold me. I guess to be fair he dispatched one of his underlings and that was an exercise in futility as that guy's attitude was a clear example of why salespeople in this industry are seen as complete asshats. I also spoke on two occasions with the person who sold me the car and his generalized answers would be best described as his hands were tied by management/there's nothing he can do. Let me spell it out: 1. Week one after buying the car the oil change display goes off. During the sale I was told that all cars put out for sale have a recent oil change. That was eventually found to be a lie as it hadn't been done for several months while in World Subaru's possession before I bought the car. $40 2. Month one after buying the car I found out that the headliner leaked. (See picture for proof) The dealership said that they would fix it only if I did 2 R/T to them (400 miles) on their schedule when their guy was available. I offered to have it fixed locally to me and invoice them but that was shot down unless it came below a certain cost threshold which in the end when it got fixed I found World Subaru's cost threshold to of course be unrealistically low. $205 3. The trunk latch stopped working which made accessing the trunk not possible. I paid to fix the breaker then the latch piece itself. $75 4. Week four when the car got inspected (it couldn't get inspected any sooner as WS did not provide me a temporary registration card like they were suppose to so I had wait for the real one to show up from the DOT) I was told that the rear brakes were 60+% shot and would have to be placed within a year along with the rotors which were equally in bad shape. $580 5. It took me almost two months for me to get my refund for the estimated overage that was charged when the car was bought for plates/registration/title. Initially I was told by the salesman that it would take three weeks and that it should come around the same time the DOT issues the new plate. I was also told I would be given a breakdown of the charges incurred (I asked for one). After that it turned into a Keystone Kops of different answers and excuses with me being told everything from the initial three weeks to checks are only batched and cut once a month to the person that cuts the checks is on vacation for a week or however long so shucks, nothing can be done. Sure I got the check eventually but do you think I ever got the breakdown of the fees that I asked for? Of course not. This also says nothing about needing to get the tires replaced as the tires on the car from WS were you guessed it, dry rotted with one having a bald spot. Needless to say what I was told when I asked about them during the sales process was quite different. The visit for the tires, brakes, oil change and inspection came to over $1200.00 all because they lied about the initial oil change, lied about the age/condition of the tires and misrepresented the condition of the brakes. What does this all mean from my point of view? It means that I'm out $1200 for things that (especially the oil change, headliner, tires and to a degree the rear brakes) to me WS should have taken care of before they sold me the car or they should be more than willing to reimburse me for these things since they're either clear and/or deliberate oversights on their end. I mean I don't really think I'll ever see nickel one just like I don't think I'll ever get the breakdown I asked for twice regarding the check I had to write for the tax/tag/title estimate. So then why engage in this repeated kick in my own crotch which only serves to make me look stupid? In the hopes that maybe even once consumer will either steer clear from buying a used car at WS or that if you do, you'll at least know that if things don't fully go according to plan the dealership will NOT stand behind either their words NOR will they stand behind the transaction and you WILL be left holding the bag in a big way, like me. read more

World Subaru - Just so there's no doubt that everything I'm bitching about needed to be replaced, was replaced, and that I paid for it. - Car Dealers Near Me - Tinton Falls, New Jersey

Purchased a vehicle 55 days ago, had the nerve to charge $699 for documentation fees. Still have not received my registration .No customer service , just one excuse after the other. This was the 4th vehicle a purchased from them. Never had a problem until now read more

I have been a customer at World for over 7 years now and I love my Crosstrek I just wanted to reach out and give Amanda in the service department, a 5 star rating on her customer service and her patience. She has consistently gone above and beyond to make every experience at World a really great one. Working in the service industry, I know that acknowledgment goes a long way. Keep up the great work Thank you again for all your help read more

We had great experience . Travis thoroughly explained all models, options and was very patient as we decided on what car to purchase. Mark explain all the papers we signed. Tara was terrific patiently explaining and demonstrating the dashboard, all controls controls and starlink. Tim Sullivan read more

Got yelled by salesman Rich because I have to think about it, reason 1- they have a recall but unsure being fixed or not, his answer was probably fix. Reason2- the sales manager literally told me he don't care about my budget, that is their final price, take it or leave it and said he WILL NOT come back to negotiate?????? I did not even say anything about negotiation. Reason 3- I was stupid to still proceed purchasing the car , Rich rush me to sign the final paper work , told me that will be 20 mins between time than make the call to insurance. He show getting agitated. Reason 4- after feeling bully by the sale manager and the Rich, I told him we have to think about it. When we leave, did not even get to the door, Rich yell it out THEY JUST WAISTED MY TWO HOURS. I am an Asian Woman with a budget to purchase a used car, looking at around 16,000 to 18,000, I did not go in and look at 20,000 dollars car and to negotiate with them. Salesman Rich from nice to nasty, sales manager's comment. They think Subaru sale itself, and THEY ARE DOING ME A FAVOR. Unless YOU want to walk in to pay whatever they ask, they will treat you like royalty, otherwise DONT WASTE YOUR TIME TO GO IN, that is plenty of Subaru out there. They have another salesman told an elderly couple, he is not going to show them all the car on their list, dont want to back and forth, they only allow to see 3 cars, couples saw 3 cars and left. I refused to buy insult, disrespectful, and bully by these two arrogant men. After all is my Money, and I am the consumer. read more

I have used World Subaru for a few years now and they have been pretty good. However, I am very disappointed in my most recent service. I had them look at my radio as it would not turn on after a jump start. Service said I needed a new radio. The cost was over $1200 and installation was $350. I shopped around and found I could have a much better radio installed for a lot less. I went my appointment at another auto shop to get the new radio installed, he popped the hood, removed the connections to the battery, touched them together for a few seconds and then re-hooked up the connections back to the battery. Guess what? Yes, the radio started. This is a known fix for the radio issue after a jump start. Easy to find on google. It cost me $40. How did the Subaru technician not know this???? Very disappointing. read more

OK, so here's the deal. I was interested in a 2010 Chevy Malibu that this dealership was selling. The "on line" pictures showed a car that appeared to be in "Pristine Condition". I have to say that when I went to the dealership and looked at the car, the right front end was being held together with duct tape! There was also damage to the right rear section of the car. This is something that was NEVER depicted in the photos! I can only say that had they detailed this in their photos and written description of the car, I probably would have purchased it. Since this damage was not disclosed, it made me wonder if there were more problems that they were hiding. Is it TOO MUCH to ask for an HONEST presentation of a vehicle? This is why so many used car outlets have such a poor reputation! I have worked in the sales field throughout my 40 plus year career. I have NEVER hidden anything from my clients. If there was a recall on an item, I made sure that the client knew this. If there was an issue with a product, I made sure the client knew this. I guess this is why I have such a stellar reputation with the company I work for. I guess this is why I have so many "repeat" clients. I have NEVER hidden ANYTHING from my clients. I have NEVER attempted to sell my clients an item that was misrepresented or would not meet their needs. Again, this is why so many car dealers have reputations as "Snake Oil Salesmen". This is why so many car dealerships have such poor reputations. Honesty is a simple thing to ask for. Honesty is NOT something that goes above and beyond "Normal" expectations that a customer would have. Needless to say, I chose NOT to make a purchase from this dealership. read more

Went to World Subaru yesterday for service & I was helped by Rudy, the Service Manager. Rudy is extremely knowledgeable, professional & one of the hardest working people I have ever met- anywhere. Rudy takes pride in his work, he is honest, trustworthy & his work ethic is unparalleled! Rudy has an excellent reputation in the industry & he's 100% customer focused. It was a pleasure working with Rudy. He is a huge asset to World Subaru & an absolute pleasure to work with. Rudy is the reason we will have all of our service done at World Subaru. read more

Bought two cars at the same time from Travis, the entire team handled the transactions efficiently and with the utmost professionalism and courtesy. I'll be back in a few months with my boyfriend to buy another Subaru, we currently have 3 of them in our family. Great cars, safe and handles really well in the snow. I'm sending my daughters off to school with the peace of mind their vehicles are safe and reliable. I don't have a pic of the second car yet. read more

World Subaru - Subaru Legacy - Car Dealers Near Me - Tinton Falls, New Jersey

Thank you to Joe and Lou for rectifying the issue. It was handled in a very professional manner.

I want to give a special shout-out to Sales Manager Michael Colavito and his team at World Subaru in Tinton Falls for going above and beyond in making me feel valued as a customer. I have a 2015 Subaru which has been with me through the ups and downs of the last few years--including moving from PA, changing jobs, and buying a new home! It stores chairs for outdoor concerts and beach days, as well as blankets and jackets for every possible weather scenario you can imagine. When I mentioned to Mike that I still had coffee stains from the first month I bought my car, he assured me that his team at World Subaru would be happy to take care of that. I took him up on his offer today, and am so happy I did! Not only are my cloth seats finally clean, but the whole car looks sparkly & new now! I really appreciate their amazing customer service! read more

Top shelf dealer with employees who act like owners and value customers. Everyone from Deja in internet sales who made initial contact with me to Tara who gave my daughter the car feature overview were pleasant and professional. Dennis our sales rep showed why he is a 30+ year professional salesman. And can't forget the many Mike's who helped with credit checks, preApprovals and financing. Bottom line - if you're in the market for a Subaru - take you business to this dealer - you will not be disappointed. read more

Girsh Berman in Sales, has handled my last 5 or 6 transactions. He's extremely customer focused, professional, pleasant, and takes the stress out of the leasing or buying process. Girsh is detail oriented, follows up, and most importantly LISTENS to the customer. Everything is clearly explained and nothing is left to chance. Girsh is there from the first visit, throughout the time you have the vehicle and beyond. Michael, the Finance Manager is a real pro, extremely knowledgeable, and makes each transaction understandable and stress free. Purchasing, financing and leasing can be an arduous processes but he makes the process concise and transparent. Tara, Technology Guru, demonstrates the workings of your vehicle. Technology has advanced by light years. My first Subaru 30 years ago had no phone apps for remote start, navigation, etc. She patiently explains everything and makes certain the buyer is able to enjoy all the features. The Service Department exceeds all expectations. They explain everything clearly and even have an express service for simple oil changes. The waiting area is clean, comfortable and well appointed, as is the entire dealership. Lastly I noticed that every single employee pleasantly greets customers as they walk in. Each and every one makes you feel welcome and even if you're not their customer they make you feel like you are! read more

When I first arrived I was greeted by a guy named Sam who said he'd be helping me and my mom but turns out he didn't even care about helping us. I have him my budget of how much id like to spend. Along with that also told him cars I was interested in. He didn't make a motion to help me find anything within my price range . Then he insisted I go for a higher priced car and then he stated "I can't help y'all , you guys ain't listening " he walked away to help other customers. I was mind blown at the customer service me and my mother received . I will never recommend this place to others ever . Would not go back. read more

Great deal and 99 percent all good!!! Love my new Subaru Forester touring!!! Thank you John W. Also to management and Nicole in delivery. Great buying experience. read more

When Subaru was suggested to me my friend sent me down to World Subaru to buy my first of two in 2 years‍..What other dealership gives you the lowest price and a $250 referral fee? I already made $500 referring people to RJ & my friends love their cars.. remember, ask for RJ and if you refer a friend you'll receive a $250 check within 30 days!!! read more

World Subaru - $250 referral check - Car Dealers Near Me - Tinton Falls, New Jersey

I just traded in my first Subaru for my second Subaru this week. And that is the first time I have ever been a return customer at any dealership. This is due to several things but what comes to mind first is Sam Spencer (sales) and the service department (not that I visited there except for routine maintenance). Sam sold me my Outback, making purchasing a vehicle a positive, even fun experience. Then several years later I was sitting in the waiting room in the service section, Sam passed thru and remembered me out of the thousands of customers he must have accumulated over the years. Now that's a good salesman. Everyone working in all parts of the dealership is friendly and helpful. And the vehicles themselves are awesome as far as I'm concerned. First an Outback and now a Crosstrek Sport. I loved number one and I am already loving number two. What drew me to Subaru in the first place aside from the desire for all wheel drive is the company itself. I love those commercials with the dogs!!! And I love that the company is socially conscious donating to many charities including animal rescue. read more

Came down to see a Forester from Bergen County and ended up buying it. The entire experience was wonderful. We were in the area to look at another dealer and were disappointed. I saw the Forester I liked online from this dealership and figured since we were in the area, we'd check it out. We arrived at World Subaru about fifteen minutes to closing time and were greeted by Mike, the sales manager. He was super friendly, provided a detailed price sheet immediately upon request and set us up with Dennis to test drive it. Since they were closing, we came back on Monday and bought it. When we came on Monday it was very busy. Dennis was great though. He had a customer at his desk, excused himself, grabbed the keys and took us out to the car so we could test drive a bit longer. When we were done we only waited a few minutes for him to meet with us. The whole process was super smooth and no pressure. Another Mike helped us with extended warranty options and took our down-payment. Finally, we met Nicole who was super friendly and came out to the car with us to show us all the bells and whistles and helped us understand the EyeSight cameras, phone set-up and other safety features while someone else put the tags on. Easily the best car buying experience I've had and I'm happy to recommend this dealer. Thanks so much for everything! read more

I bought a Subaru crosstrak about four months ago for my wife . I am now on the market for a new car I call my bank to get Preapproved for a auto loan. Just to find out that world Subaru has yet to send the title to my bank. I am going on a week now trying to figure out what is going on. There seems to be no one in that dealership they can answer my questions. It's getting stressful I am at risk of my bank increasing my APR. the bank states they have sent letters and emails but The dealership hasn't returned any of them. Now I have to take time out of my life over 600 miles away to deal with something I paid for. 7324016040 read more

They are amazing! Sent many customers there and not one was disappointed! Nothing but praise for Tim Stewart! Their honesty will surprise you. read more

For several reasons I was dreading car shopping, but after weeks of deliberating what and where to buy, I'm so happy I purchased my Forester with World Subaru! Girsh was SUPER patient, professional, and accommodating from start to finish. The sales manager made the paperwork quick and painless and Nicole was a delight to wrap up the process with. If you're looking to buy a Subaru, I'd highly recommend visiting Girsh at World Subaru! read more

Always puts the customers first. Genuinely interested in helping you get in and get out as quickly as possible. Never had a bait and switch problem here. Never told me I needed a repair when I didn't. Great loaner cars! read more

A big thank you to world Subaru! George helped me find a great pre-owned Crosstrek. As a first time car purchaser, George was very helpful in walking me through all the steps and helping me find something I liked that was within my budget. He is very accommodating, personable, and trustworthy!! I would recommend World Subaru to a friend 100%! read more

In my experience, Sam Spencer makes it happen. I have gone to him for 5, yes 5 cars, and each time I have left satisfied. Up front, NO BS. If you're going to have to pay for something - they let you know - then they get it done. Let's be honest - not all of us go to the car dealer with the BEST intentions. Sometimes we're looking to get rid of a car, etc. They specialize in getting you in to what you want and out the door., Cars aren't free people. Half the complaints here are people that want new cars but don't want to pay. I enjoy dealing with Sam and Mike - World Subaru has been around a long time, and is getting bigger and bigger. THeir used cars are GREAT - have bought a few and even the aftermarket warranties, and they always honored the warranty - even driving it to a BMW dealer in Eatontown for specialized repairs. GO for it, you won't be disappointed. read more

World Subaru - Beautiful used car - Car Dealers Near Me - Tinton Falls, New Jersey

My prior experiences "dealing" with car dealership have been quite negative so I was skeptical and on guard when I walked into World Subaru. These concerned were quickly allayed after talking with David Garro for a few minutes. David was professional, honest and friendly. He answered all my questions (staying late before a holiday weekend!), and we worked together to get a quick deal done. What's more is that I saw a real team atmosphere among the staff and management. Highly recommend! read more

Joe, Really? No problem. Jiffy lube can handle it in the future. When a service tech takes your car, a customer expects they are getting their oil changed, and not parked in the rear of the building for 30 minutes. Further more IF there was a problem, it probably should have been a good idea to notify the customer. Thanks Joe but no thanks read more

It was a pleasure working with Girsh and the team at World Subaru. I would definitely recommend everyone to head over there if looking for a new car, great price and service! read more

I previously left a review about my daughter in-law getting sold useless warranties. Basically; after I helped her with the trade-in/purchase deal on a one year old Subaru. She went in on her own to complete the paperwork and they talked her into purchasing an "electrical warranty" told her this combined with the existing warranty covered everything bumper to bumper. Well a few months later the break pad warning light came on, after only 24,000 miles. When she contacted them she was informed this wasn't covered even thought the warranty clearly said it was. I spoke to the maintenance department who informed me pads were only covered if they were 1mm or less. In the same breath they told me that the vehicle was not safe to drive with pads less then 2mm in depth!!! They then went on to say the new car warranty did not transfer with ownership. The salesperson told me personally that it did for a further two years (three years in total or a milage limit). So either the maintenance department or the sales parson was lying. Eventually I was told that the maintenance manager would call me back. No call ever came despite me calling a number of times (they were always on the other line and would call back!!!). I left a bad review. I was contacted asking me to send in the details and it would be delt with. I sent the copies of all the warranties she was both sold and we were told by the sales person would transfer. Guess what nearly two months later and radio silence from World Subaru of Shrewsbury NJ. They appear to work of the premise if you ignore someone long enough they will just go away. Its not going to happen...get ready for my periodic reviews on as many social media sites as possible! read more

Highly recommend World Subaru in Tinton Falls. They made the car buying process easy and as stress free as possible. Lindsey, George and Tara all made me feel comfortable and took time to explain everything thoroughly. They answered all my questions and were up front with all costs. Everyone is so nice and professional al. I have been to various Subaru dealers and would definitely recommend them over others! read more