I had high hopes for WorkSource Montgomery, but my experience highlights serious gaps in how complex cases are handled.
I waited close to a year just to be assigned a job coach and career advisor, even though I met all program requirements and was placed on a priority hiring list.
Once assigned, both individuals were professional, responsive, and genuinely seemed to understand the urgency of my situation. I am a qualified healthcare professional with an active job offer, but I am currently facing major barriers, including lack of transportation and housing instability.
Both my job coach and career advisor agreed that my case required escalation and stated they would involve higher-level leadership, including a supervisor and potentially a county-level contact.
However, within a week of those conversations:
Both were suddenly unassigned from my case
A scheduled meeting with a supervisor never happened
I received an email stating I would be reassigned, with no explanation or transition
Since then, I've been left without continuity or meaningful support, effectively restarting the process after already waiting a year.
What's most concerning is that the breakdown didn't happen at the frontline level--the staff I worked with were helpful and engaged. The issue appears to be a lack of follow-through and accountability when cases require escalation beyond basic services.
For individuals with simple job placement needs, this program may work well. But for those facing real barriers to employment, the system does not appear equipped to provide the level of support necessary to achieve stability.
I hope leadership takes a closer look at how cases like mine are handled, because the current process can leave people in prolonged limbo despite doing everything required on their end. read more