SCAM..... I don't even have an account for this website for whatever the heck this is I was charged TWICE once for $671.94 & $941.96.. WTF... You were able to refund me the $671.94 which is great but for some weird reason you can't refund me the $941.96???? makes absolutely ZERO sense.... I'm 36 weeks pregnant and this was my savings for my maternity leave. If you guys can't refund the rest of my money for $941.96 I WILL file a police report for fraud! read more

Buyer Beware. If you attempt to purchase tickets for a Broadway show, please know that the tickets you select in your cart and that appear on the submit payment page are not the actual tickets that you will receive. They know this happens and confirmed they are in talks with broadway direct about it to resolve the matter. In the meantime, UPDATE your site in bold letters so consumers know they are taking a risk. Do Better. read more

Big scam. I can look up tickets to a local professional sporting event on the site and they want to charge DOUBLE the price of what I would pay on the ticket site for the arena. This place doesn't have deals they have rip offs read more

Bought tickets for a musical performer. They don't disclose the full markup until you hit "pay" and then you see all of the fees that are added on. Really deceptive. read more

Booked a las vegas hotel through them. Their website said 0 resort fees. When I get to the hotel they said I will have to pay resort fee. I cancelled another reservation specifically because their booking said 0 resort fee. Pretty sure this is illegal as all mandatory fees have to be displayed upfront now. And they specifically showed it to be 0 as my confirmation email says Pay at Hotel: $0. read more

After booking and going to hotel we had an issue with the hotel the hotel said they were refunding us one night which was greatly appreciated then we were notified that we overpaid by $90 for our stay. I called working advantage who (after hanging up on me so I called back) proceeded to tell me the refund for the one night has to be investigated and approved because they have a no refund policy then I was told to compare prices before booking so I don't overpay. I will not be booking through them again read more

Booked airline tickets, agreed upon a price. Printed receipt. Then the price jumped nearly four thousand dollars when I got the confirmation email. They said it's because they get a limited inventory of these prices and it was unavailable when I clicked pay. Feels like fraudulent behavior to me. I hit the payment button for an amount and find out later it changed. No supervisor available and waiting hours on hold. read more

Working Advantage - Original Price I agreed to pay. - Travel Services Near Me - Aventura, Florida

The customer service is not good. The navigation is complicated and long time to wait the responcs

Horrible company!!! My employer, Prudential, uses them for their employee discounts. Here's my experience: I booked a Christmas vacation to New York in June. 1. They booked me into a hotel that is closed and will not be open until 2023. I received an email from WorkIng Advantage in November that the 'hotel cancelled my reservation' and they rebooked me to another hotel. I called the original hotel and asked why my reservation was canceled. They asked if I did this through a third party. When I told them 'yes', they said that they have had problems with them because they keep showing them as an active hotel. Wprking Advantage said they would email me a new confirmation number for the hotel. I'm still waiting. 2. I booked my return flight from New York for 9:30 p.m. When I was checking my flights on the airline's app, the return flight shows as 10:59 a.m. I have reservations that day for activities!! When I called the airline, they said the third party 'Working Advantage' changed the time on August 29th!!! No notification, no email- NOTHING! When I called Working Advantage, they said the airline changed it. Ya right!! and someone will call me back in 72 hours. This company has done nothing but cause me stress and grief for something that I have planned months ahead! I am filing a complaint with my company, and I will NEVER use them again! The 'discount' is not worth the price I have had to pay for my peace of mind and mental well being. Do not use this company!!!! read more

My first time booking my own flights, used the wrong return date, called to see if I could change it without extra cost and at the time I thought she was very helpful and saved me about $400 but after waiting 2 weeks for a refund and another week later of numerous phone calls, I was in fact charged an extra $400, my notes in the sytem changed from stating she told me it was for return trip to her telling me the notes stated that she told me it was the return flight only and that it would be $400 more money, I know that is a lie because I specificall told her I couldn't spend anymore money than I already had on the orginal flight. I have asked to listen to the tapes but they claim they have no way of downloading them to send to me, another lie, how do they use the tapes for training???? I then asked if they would just play the tape with me on the other end, then all of a sudden they needed approval for that and I haven't heard anything from them since. THERE NOTHING BUT A RIPE OFF! read more

I used working advantage for my Disney tickets and everything went through perfectly. I used it another time for the popcorn and two drinks combo at an AMC theater. The employees said they could only scanned it as a coupon and would take some money off of the charges for the same items. The amount discounted was even less than the amount I paid for the e-tickets. The manager had to pitifully gave me my drinks and popcorn. It's embarrassing. read more

***I provided my order #. The "Quality A. business owner", who asked for it, never responded. I think that they ask for the order number for the bad reviews on here to look like they are providing good customer service. Original post: I purchased tickets and my confirmation email showed different ticket prices than the website had. I submitted 2 email requests and received no response. I called in and fully explained the issue. The representative said that she was completing a report to get the issue corrected and that it would take 72 hours. I received an email a couple days later saying the ticket was closed and it provided information on the fees that were charged, which was not even the issue that I called in about. Each ticket price was higher than the website had advertised. Although the fees were high, that was not the issue I had called in about. Since they closed the complaint, I had to call in again and explain everything. I asked to speak with a supervisor and was told that none were responding and that they would call me back. I still have not heard from one. The representative also disconnected the call so that I could not complete the satisfaction survey after the call. I am going to have to call my creditor to dispute the charge. Such a hassle. read more

I've purchased many tickets - concerts/sporting events/theme park tickets - thru WA. My last purchase will probably be my last purchase through them. The link to download the ticket kept giving me an error message. I tried on 2 different computers and 2 different browsers - same error message. I reached out immediately and was told it was being escalated since the event was the same day I bought the tickets. Several phone calls and emails later they denied my refund stating the purchase was a final sale product. LIES..ALL LIES. read more

Got tickets to a Bengals game. On three tickets I saved $100 total. My tickets arrived on the date it said they would arrive by. I actually got tickets for a closer row then originally was suppose to get. The only thing was I had to wait til the actual date it said it would arrive on or before. That is only reason for 4 stars instead of 5. For tickets it definitely is a better deal. read more

Ticket contradicts itself. It clearly reads expires in one-year from date of purchase which was not the case. customer service was no help so now I am out the money. Very disappeared read more

Almost bought an apple watch 7 from there. using my "work" discount, it was $70 more than Costco and same price as the t mobile store. Hotels are much more expensive than any travel website. Hershey park tickets were cheaper though by a $1 and no fees read more

I purchased tickets for a concert and the show was postponed to a later date that me and my family cannot attend. All other ticket purchasing sites refunded customers where working advantage says all sales final. We wanted to gift our kids something special since there was a death in the family and wanted to get their mind off of it but this ended up turning into a nightmare. So very disappointed in the customer service. read more

Be Aware of hidden fees, they hide them very good and you have to look everywhere for them. The total is not highly visible and then you put your credit card and get the surprise of your life with an 80% upcharge for what you were supposed to pay. read more

I was severely ripped off by them. don't send them any money for anything I will have to report them to local regulatory agencies

I booked a hotel through my employer corporate work perks which is offered by working advantage. The rate was non refundable. I made an honest mistake and booked a queen sized bed instead of king. I called working advantage right after I received the confirmation to see if we could fix this and after some back and forth they said their supplier could fix it but I would have to pay a penalty that was more than what I paid for the hotel reservation in order to issue a refund. How is this acceptable? Why would they even use a supplier with a policy like this? When you work in hospitality and customer service you need to have some level of understanding and compassion. We're all human and make mistakes. I was not asking for a refund. I simply made a mistake and working advantage is completely unwilling and incapable with respect to resolving it. My order number is: 64040954. I would warn anyone, do not use working advantage. They will not make it right should you make a mistake. Not worth it. read more

Absolutely horrible customer service. Attempted to book 3 rooms for a trip coming up in November and when adding the 2-3 rooms the dates changed to July. I attempted to call and emailed for 48 hours and got no responses back. Once I finally got a rep on the phone and email (attempted multiple times) they said they can't help. I also called the hotel to switch/cancel the dates, they said they could change the dates once the payment was processed. Come to find out they never got payed from the company so they couldn't help either and the room was cancelled. If you want to throw money out the window use them. I will pay the extra money and book hotels directly so I don't lose another $1100. read more

I'm not one to write reviews but I feel obligated to warn others about how horrible our experience was. DO NOT BOOK WITH FLIGHTS WITH WORKING ADVANTAGE EVER. My company uses them as a discount site for employees so I thought I'd give them a try. Now I am out $415. We booked flights through them and unfortunately tested positive for covid 2 days before our flight. When we called them to figure out what to do about our flights, we were told it was the airline's policy to charge us $200 for the canceled flights. When we purchased our flights, we also purchased a "purchase guarantee" which apparently is good for nothing. When I asked them to explain what the purchase guarantee covers they continued to just say it only protects them from raising the price of our tickets! Once you buy tickets through an airline, they would never change your prices after purchase!!!!??? We explained our situation over and over again and we were told to contact the airline directly. Once we called the airline, we were told by the customer service rep that working advantage is being shady and that the airline policy is that if you cancel due to covid, that they would give us a full refund. The airline couldn't even find our reservation anymore because working advantage canceled the flights even though we told them not to do anything until we talked to the airline. We called Working Advantage back and they proceeded to apologize and say that they in fact do have a covid policy. They said we needed to send them pictures of our covid tests but would not accept at home testing results so we had to go to urgent care to get a report from a physician. We have sent them our covid reports from urgent care and were told that they will fill out paperwork and send it to the airline for review. I called today to follow up and was told that the airline denied our request for a refund and that they will fill out more paperwork and get back to us. They said "if we even get a refund it wouldn't be for 2-3 billing cycles anyway. They told me to book a new flight and when I get the refund I'll be all set. YEAH.. NO THANK YOU! When I hung up from Working Advantage, I called the airline directly and they stated they have not received any paperwork for a refund request. I called Working Advantage back and requested to speak with a manager. I was told I would get a phone call back that evening. No one called. WORKING ADVANTAGE REPS ARE LIARS. We've spent hours on the phone with them trying to get our money back and they ignore our emails and give us the run around on the phone. This company shouldn't be allowed to be in business. They don't do anything to help you and if you book through them, the airlines can't do anything to help you. My lesson has been learned and I will always book directly through the airlines going forward. I WILL BE FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU. I'll remove my review once they give me my refund. read more

I would HIGHLY encourage you not to book here. I know it may be tempting but they are genuinely just scammers who say "total price including fees" and then don't actually include the hotel resort fees or other fees like every other booking site does. I then found this out seconds after I booked, called Working Advantage, and spoke to the person they clearly hired just to recite the same line about how "we cannot cancel your reservation under any circumstances". I then called the hotel and they said it would be no problem on their end but the scumbags at working advantage of course don't agree. Little do they know I was actually put on to Working Advantage from the company I work for with 100+ employees (: So if I don't end up getting my money back within the next few days you can guarantee HR will be cancelling our work account with them for good! TLDR: Highly recommend you don't book, regardless of what the customer reps say and what the prices online reflect these are scammers making their money off of false advertising and misleading their consumers. If you want to actually look forward to your vacation go elsewhere. read more

This is the worst company. Customer service is poor. They will get back to you after a couple of days and they won't refund you the unused service that they fail to provide. Please avoid this company at all costs read more

Purchased movie tickets through a poorly designed, unclear and vague webpage. Minutes after the purchase realized my location was not eligible through the fine print on the emailed ticket. Customer service was zero help and refused any refund. Not worth the risk. It's possible good discounts may exist? But it's apparent the company makes up for it by taking advantage of others with horrible customer service and poor business tactics. read more

This company is a FRAUD!!! I would give ZERO STARS!!! I purchased tickets to LegoLand for my son's birthday who has cerebral palsy. When we got to the park they closed the water park and the dry rides due to rain snd lightening. I didn't scan my tickets to enter the park because there was no point of the rides are closed. THIS COMPANY REFUSE TO GIVE MY MONEY BACK. I paid almost $500 and now I'm out of my money and my son's birthday was ruined. DO NOT PURCHASE ANYTHING USING WORKING ADVANTAGES UNLESS YOU WANT TO LOSE MONEY!!! LegoLand was issuing refunds to ppl who did not scan their tickets for entry or issuing different dates to return. Since I do not live in Florida I did not want a day to come back I don't know if or when I'll be back so there's no point!! read more

I was looking at ticket for six flags st. louis and the tickets on working advantage is higher than the actual ticket if you got them through six flags. They also charge extra for Hurricane Harbor which is included with the price of a ticket through the park. This seems like a huge rip off. read more

They've done what most companies have done during the pandemic and outsource their call center. Horrible communication skills and they refuse to escalate calls. Even when they don't have answers they refuse to transfer. Prices used to be outstanding now on par or higher then Booking.com. Refunds are sent via check and take 15 plus day to receive Not worth the trouble anymore read more

Update: TripPlanet (working advantage uses them for their flight tickets) is tempering search results on working advantage so I cannot use my credit. It was pretty obvious... I found tickets, called TripPlanet and they were not answering. Called working advantage- a representative gave me another phone number which didn't work. I gave up since I was at work.. tried a search a few hours later. My credit (rules of TripPlanet) requires me to use United on the way there, and American Airlines on the way back. After they figured I was ready to use my credit (called a few times and gave working advantage my name) I can't use them since they don't have the option for me. I truly believe they are tempering search results. I searched multiple cities and dates and there is the same issue: I can't find a flight to travel with United there, and come back with American. 4/24/23 was able to book my tickets for $50. It took many hours on trying to do it and definitely lots of frustration but it's better then losing $1k. Thank you Working Advantage for helping! read more

DO NOT USE THIS COMPANY. THEY SHOULD NOT BE ALLOWED TO STAY IN BUSINESS. THEY SHOULD BE INVESTIGATED FOR FRAUDULENT ACTIVITY. I reserved a hotel in Las Vegas, and in the reservation process, it clearly showed that I have 4 days with which to cancel the order, if need be. Since prices were rising, I made a reservation before prices could go higher, even though I wasn't sure if the dates were going to work for my travel companions. With the 4 day cancellation assured, I had the confidence to make the purchase. In less than 12 hours, my travel companions informed me that those dates would not work. So I made the cancellation request.. I received an email from their so called customer service, saying that they will "try" to get the refund, and if they are successful, the funds will NOT get refunded to my credit card. but rather it will be in the form of a voucher that I can use on their site. They intend to keep my money for themselves. This is $2,000 of my money... They refuse to return it to me. I intend to sue if they do not refund my credit card account directly. THIS COMPANY IS BAD, BAD, BAD. AS SHADY AS IT GETS. PROTECT YOURSELF. STAY AWAY FROM THEM. REPORT THEM TO AUTHORITIES. read more

Horrible and deplorable company. We bought Disneyland tickets to use this year. However, with he COVID situation, our flights were cancelled and the park itself was closed. I reached out to this company to see what we could do and they vehemently refused to help. During this pandemic, companies are being legally held accountable for returning funds when events are cancelled due to COVID. These people would not help and just want to take our over $700. We tried calling and they keep deferring us to email. I emailed asking to be contacted by a supervisor and it has been over a week and nothing! DO NOT BUY FROM THESE PEOPLE!!! read more

Absolute trash, I agree with the other reviews, do not use working advantage to book ANYTHING. We made a reservation to stay at an extended stay Homewood Suites in NJ since restaurants aren't open due to covid and we can use the kitchenette to cook food. Come time to check in we are informed that Homewood suites is all booked and that working advantage had instead booked us at the Hampton inn next door, which is not an extended stay. We had brought tons of food (Homewood has a full size fridge) which started to go bad because we were forced to stay at Hampton where they only have a mini fridge. When I called they didn't even want to admit fault and only offered for us to cancel the reservation with nowhere else to stay. Needless to say I will NOT be using them in the future. Save yourself the headache! read more

Total scam. Don't use them. I purchased movie tickets and they didn't work so I had to pay full price to the theatre and when I called to tell them they said "No refunds", even though they acknowledged that my voucher was invalid on their system as well. What a waste of money. read more

My company uses Working Advantage and I booked a hotel through them. During the booking and in the confirmation email I received from Working Advantage, it clearly states that all fees are included with no footnote or exception showed anywhere. However after I checked out, the hotel charged me resort fee without me knowing about the fee. I even had to reach out to the hotel and ask about what the charge was. I have since contacted the hotel, who says that since I booked from a 3rd party, the booking platform needs to be coordinating. I have also contacted Working Advantage and even filed a complaint on BBB, but they kept saying that they are not responsible for whatever the hotel charges after booking, and won't even help me reach out to the hotel. These two parties are now just "passing the buck" to each other, and Working Advantage, as the booking platform that provided misleading information, is providing terrible customer service to say the least. I informed my company about this frustrating experience and will avoid this company at all cost. read more

So here's an update on my situation. I was able to get through to the right people and they were able to help me and refund my money back. They said 2 to 3 business days. I got it in 2. I'm appreciative of that. I guess all you gotta do is talk to them. They're really nice people. Side note.. I did order a Sam's club membership through them for a decent discount and had no trouble with that. Thank you. read more

Working Advantage - Says refundable to me. - Travel Services Near Me - Aventura, Florida

Customer service team lies. I was notified today that our concert was rescheduled from Friday to Sunday. I tried to re-book our hotel, switch the stay one day later. The hotel said they are fine with it, that working advantage needs to switch it on their end. Customer service says they spoke to the hotel and they refused to allow the change. Seems pretty shady. I have already paid, not sure why no supervisor can return my call to follow what the hotel says. Will be complaining to my company as well for offering this as a service to employees. Nonsense. read more

Working Advantage - Show change announced at 10:30am day before - Travel Services Near Me - Aventura, Florida

Total scam. They have not even attempted to apologize or resolve the issue I had. No offer to rebook my room. No offer to refund. After losing a grandparent and accidentally booking in the incorrect city to go for her funeral, ensuring me this would be resolved. I could not afford to attend the funeral after spending $159 on one night. They never paid for my booking at the hotel, as the hotel has no record of me even purchasing a room. They never contacted me within 72 hours, I had to keep calling over and over again. This company is truly a scam. I used this once and I will never use it again, and I have told my employer about this experience and they will hopefully be withdrawing their partnership with working advantage. read more

STAY AWAY!! My family and I used their services to rent a car, upon arrival to our location destination, rental was denied due Ace rental not being able to properly scan my driver's license, we provided a passport and even copies of driver's license as we knew this may be an issue, still denied and working advantage denied our refund, even after providing all documentation requested over one month of dialogue. They were out to not refund us, as after every document they requested was provided, something else was requested until finally our refund was denied. DO NOT USE THEIR SERVICES! Better off looking on Groupon. Filed a complaint with Better business bureau. Shady company with poor customer service. read more

3/31/2022 update: Don't believe the customer response lie, they tell everyone to message them so they can investigate but when you message them they ignore you, this company should not be in business! Need to have authorities investigate them for defrauding customers! They completely ruined my vacation, cost me more money and then refused to resolve the issue for me! What kind of business scam are you running? I book a hotel fully paid, but when I checked in, the hotel said they don't have my reservation. I waited on the phone for over a half hour, finally get someone who continues to put me on hold to check. He finally admits the hotel team was at fault and didn't send through reservation. He told me to go ahead and book the hotel. I said that's not acceptable. The hotel is charging me twice as much as I booked it for through working advantage and that they still owe me a room. WA said go ahead and book the room and he will take care of the credit. I asked him to confirm, he put me on hold and he said yes just rest easy book the room send the invoice to him and he will take care of it. The problem is I booked 4 nights and only 2 nights are available. I told him that and he said they will cover the difference for me. I spend my vacation day trying to find another hotel to book during a sold out weekend. Meanwhile they didn't offer me anything comparable. Trip was over, no refund was given and when I tried to get to honor the difference I got a flat out rejection that their hotel supplier said they won't honor a difference because they offered an alternative room and I declined! That is such a bold face lie. When I asked them to provide me proof, they just answered "we refunded your reservation already". Such a boldface lie and a dishonest and probably illegal way to run business. I have had it with customer service and said I would pursue further action if this isn't resolved for me. You don't run a business by taking someone's money, not delivering for them then cost them more money and ruin their vacation and said sorry we can't do anything for you. read more

I was unable to reply directly to your request to look into my case. Here's my order number. 25798129 Nyc hotel stay. You were never charged by the hotel any cancellation fee. I want my money back. read more