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    Luxuria Vacations

    4.8 (18 reviews)
    Closed 9:00 am - 7:00 pm

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    7 years ago

    I have to say Eric is a very detailed person and a pleasure to deal with when we make travel plans. He really Makes things easy for us.

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    Review Highlights - Luxuria Vacations

    I have to say Eric is a very detailed person and a pleasure to deal with when we make travel plans.

    Mentioned in 5 reviews

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    House of Travel - It is the official stance of House of travel that "none of the children in Palestine are innocent".

    House of Travel

    4.0(4 reviews)
    0.5 mi

    House of Travel gave me a FAKE ITINERARY!…read more The owner of the business, Jerry, booked my hotels and then passed me along to his daughter, Michelle, to book our tours. After countless unanswered emails and ignored and unreturned phone calls, I finally asked Michelle if she no longer wishes to work with me. She assured me that she did and was putting together the tours. This was followed by a ridiculous number of mistakes when reserving our tours (booking us for tours in the wrong cities, not providing meeting places, missing confirmation numbers, etc.) I also had to ask over and over again for our itinerary which I eventually received. Except it was fake. Our first scheduled tour was a food tour in Florence on Dec 23. Shortly before walking to the meeting place, we realized the confirmation number was missing. I contacted Ryan, an agent Michelle passed me to days before we left. The tour was never booked. We would have shown up at a location for a nonexistent tour. Ryan was able to find one for us that evening. Next was our private tour for Siena and San Gimignano on Dec 24. There was no tour - just a driver with a van. A pizza making class was scheduled on Dec 25. We showed up and were told they haven't done pizza making classes in four months. We had a Colosseum tour on Dec 26. No confirmation number on the itinerary so we requested the voucher. He sent the voucher eventually and it had the wrong date of Dec 27. But we were scheduled for a Vatican tour on Dec 27 and it was impossible to do both in one day. I questioned if the tours hadn't been booked and if he had to find last minute tours. He dodged the question. So aside from the hotels, the rest of our itinerary was fake. If she didn't want to continue working with us for whatever reason, she should have told us. Instead, the planning process was painful and we spent day after day of our trip stressed over not having tours and waiting for a different agent to scramble and try to find something for us. I wrote to the father and questioned why I was given a fake itinerary and he said he was surprised to hear this and would speak to his daughter and get back to me. I never heard from him again.

    Kerlyne "Kay" was absolutely wonderful and accommodating for me and my group!…read more She was good with keeping in touch and to be honest the whole time it felt like getting a call from a friend! Im all the way in CA but that was never an issue as Kay took care of all our needs and answered our questions. She helped book a group trip of 9 people to Jamaica and everything went well from start to finish! Thank you Kay for being good at what you do! 5 star Service!

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    Luxuria Vacations - travelservices - Updated May 2026

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