Ok I'll change my review to three stars. It took some time and a little bit of extra communication but working advantage finally issued my full credit. Thank you for righting this wrong. Now I'm not as hesitant to use your website again. I would say check out their site they have some good deals and for 95% I had no issues. Until this last one but they fixed it. READ ALL WARNINGS, AND RULES THE DEAL HAS TO AVOID ANY CONFUSION OR CHARGES THAT YOU ARENT SURE YOU ARE FULLY COMMITTED. read more

I'd give it no stars if I could. I have given the company everything they have asked for and still 3 weeks later nothing but an automated email saying it will be another 24 hours. I used Working Advantage to book a hotel room. I had dates of July 5-9 in the system. When I received my confirmation I realized the dates they sent were completely wrong, saying my reservation was for May 6-8. NO WAY I called immediately. They said I would need to go through the hotel to get a refund. The company La Quinta Inn refunded the stay immediately. The refund went back to Working Advantage. 3 weeks later and still no refund and no one to speak with. I would say this place is a SCAM. Do not order from Working Advantage. Try your luck with Kayak or anywhere else but them. read more

NIGHTMARE!! BEWARE!! Working Advantage has our $10,000 USD, yes TEN THOUSAND and won't give it back!!!!!! Check the RECEIPT attached to this review!! We booked an international trip for our family through Working Advantage. Total was $10,000. This was to take our kids back home to see family they've never met. There was serious turmoil in the country we were traveling to. It was all over the news. It wasn't safe, all flights were canceled. We contacted Working Advantage for our refund and they told us the airline never refunded them. So we went directly to Ethiopian Airlines and spoke to a supervisor in their refunds department. They told us very clearly the refund was already sent to Working Advantage on July 9, 2025 at 2:40 PM EST. So now we know the truth. Working Advantage has had our $10,000 since July 2025. It is now May 2026. We still have nothing. No refund. No flight credit to reschedule the trip. No help. Every time we call, it goes to a call center in India, they say the amount is large so they need to "look into it" and promise a callback. No one ever calls. We ask to speak to supervisors they hang up on us. We ask for a manager we get transferred and placed on hold for hours! This has turned into a complete nightmare. We have no trip. No money. And no way to get a real answer from this company. This was $10,000 for our family. For our kids. For something that actually matters. We aren't rich. We have literally been forced to come to Yelp just to try and be heard. If you're THINKING about using them THINK AGAIN. read more

Working Advantage - Working advantage flight receipt of 10,000 dollars they refuse to refund or reschedule or provide flight credit - Travel Services Near Me - Aventura, Florida

I used it three times and the price charged to my credit card was more than the price quoted all three times. They confirmed the price by email and then charged me part and the vendor charges part. All three times the total was more but you don't know it until the vendor adds their charge at the end. Difficult to deal with and have not received a refund. They appear to leave it up to the vendor to decide if the charge was proper even though they confirmed a lower price to get you to book it. Each claims that their charge was correct. And neither refunds the overcharge. read more

I would rate Working Advantage a Zero if possible. My family traveled out of state to visit a sick relative. Many of the hotels in the area were expensive so we decided to use Working Advantage to try and save some money on an unexpected hotel expense. We first tried to book a room with 2 Queen Beds - we chose this room option. When we received the confirmation, it was for a King Bed room. We called working advantage who stated that they could not cancel even if it was their error due to the cancellation policy of the hotel and recommended that we call the hotel. We called the hotel within 5 minutes of making the reservation and they were very accomodating, canceling the reservation for the incorrect room type. We then used Working Advantage to make the correct room reservation. Their website stated one price (with the note "includes all fees"), however, when we received the payment confirmation they had added almost $20 of extra fees onto the reservation. If this price had been disclosed when we confirmed the amount to be charged, we would not have gone through with the reservation. Working advantage has now charged us for both room reservations. They continue to send emails stating that they are waiting for the hotel to approved the refund request. Before checking out, I confirmed with the hotel that they had canceled the reservation with no penalties. Today i spoke to the manager of the hotel, who confirmed they spoke to Working Advantage directly and gave manager approval to cancel the reservation with no penalties. Working Advantage continues to tell me that they are waiting for hotel approval. It has been 6 days and Working Advantage will not approve the refund request. The customer service representative told me that she would call me back within 2 hours as she was expediting my refund. it has been 4 hours with no call back. The hidden fees after the price has been confirmed and the non response to issuing refunds seems to be a common issue with Working Advantage. Their customer service is non committal and refuses to transfer to a supervisor. I would not recommend using them due to terrible customer service practices. read more

Do not even bother, the worst company i have ever encountered. I booked a room, an hour later the date changed so i called to move the room to the following weekend. Mind you, this room was booked on Tuesday, For Saturday. 1hr later i called back to cancel, and move the room to next week. Met with "We need to seek approval" this was AFTER i already called the hotel and THEY APPROVED THE REFUND. This place is a joke and thieves. Its through my work, so i made a complaint with HR, so hopefully they cut ties. THEY ARE SCAMMERS, READ REVIEWS, CHECK REDDIT...99% SCAMMER RELATED REVIEWS, EITHER THEY ARE SCAMMING OR SIMPLY NOT PROVIDING THE SERVICES THEY OFFER, COMPLETE JUNK. read more

very awful service booked a room and was a few min late on the RSVP and they did not give me a refund ive used it more then 10 time and never canceled a roomed and the one time i did they kept the money DONT USE IT ITS NOT WORTH IT read more

paid for assigned seats, this money was not given to the airlines. I received random seats and working advantaged pocketed the money and won't respond to customer service requests. read more

DONT BOOOK HOTEL RESERVATION through them. we booked a hotel and when we got to check in, turns out the hotel is under remodeling, they had no note or anything that says the hotel is being remodel and ruined our stay there. they denied out request for discounted rate (spent 800 to stay in a construction site) and wouldn't relocate to a different hotel. There excuse is I should've done my research and googled the hotel to see if they are under remodeling! read more

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Zero stars are more appropriate! This "service" is nothing but a money grab! I tried to get customer service regarding issues with reservations and was given little support and of course no empathy whatsoever. It is ridiculous that they get to keep all money after an act of God winter storm causes massive airline flights to be cancelled which lead to hotel reservations being missed/cancelled with no option given but to cancel the reservation with no refund. The "discounts" are not that much versus booking directly with the hotel. I will NEVER use this company again!!! read more

I have used Working Advantage many times for movie, broadway and sporting event tickets. I had planned to continue to use them for things like concert and Disney tickets however I recently had the absolute WORST customer service experience. I am continually told that I will receive a response within 72 hours and I NEVER hear back. I have called to follow up on a refund for a hotel for which we had never stayed at the very least 4 times in the past month and they refused to transfer me to a supervisor or manager. I advised that I will gladly take a credit opposed to a refund to continue to use their services and they will not make it right. Their vendor/partner hotel is not responsive but that should not be my problem as a customer of working advantage. I've escalated my concerns over the lack of customer service to their president via LinkedIn since it's impossible to speak to anyone in leadership. Extremely disappointed and will tell everyone I know to avoid them at all costs until they make it right. read more

I've been trying to get a refund on a Easirent car rental booking 92787555 since July 2024. The rental car company did not have any more cars available that day so they told me to call and get my money back from working advantage, which I did immediately . Well you see how that has gone We are now in January 2026 read more

SCAM! Purchased two vouchers for Showcase Cinemas through Working Advantage, and when I went to redeem them, the movie tickets cost MORE with the vouchers then they would have buying them directly from the theater. Working Advantage refused to refund me, suggesting I gift the vouchers to a friend... so they can be scammed too? The company repeatedly pretended to escalate my complaint, but instead sent the same canned autoresponder half a dozen times. How is it legal to offer "discount"vouchers that are ultimately more expensive than the full price of the item? Disgusting. read more

I had booked a flight a month in advanced. When I had checked the night before to confirm flight, I saw that the airline had not received payment or issued me a ticket. Customer service informed me that they had not booked the flight because there was a change of prices on that day and would not make up the difference because they were not informed within 24 hours of the original purchase. They could have at least informed me by email that they could not book so I can have that second conversation! Their lack of timely customer service and execution cost me a lot and will cost you as well. Be wary when working with them and triple check. Any corporation looking to offer their employees a travel benefit should look elsewhere! read more

I initially purchased a deal, but the coupon voucher I received didn't match what I bought. I had to dispute the charge with my credit card. However, that's not my main concern. The site promotes itself as a savings platform, but in the last 4-5 instances when I checked ticket prices for places like LegoLand and HersheyPark, the tickets were actually more expensive here than directly from the venues. How is it a savings site if I end up paying more? read more

Working Advantage - Working Advantage vs Venue site - Travel Services Near Me - Aventura, Florida

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Horrific! Delta cancelled our flights and refunded our money, but since we went through Working Advantage the money got refunded to them and Delta told us we have to go through Working Advantage to get our money. We keep calling, and every time we get through to someone they transfer us to supposedly the 'right person' and then that person hangs up on us! It has happened 5 times! I don't know how to get this money since no one will speak to us. We have also posted messages on their website and no one contacts us back. I am not sure who we need to file a claim against them with to get our money back from them. read more

I purchased 2 musical tickets through Working Advantage which is a website that offers employee discounts through work. In summary, I would never purchase anything again through WA. First of all, I am located in Canada, and yet the tickets were charged in USD, without making this disclaimer from the start. At the very last step, when I was asked to verify my intention to purchase the tickets in USD by logging into my bank account, and putting a 6 digit code, I wanted to decline but no option available to decline. So I exited the website and yet the transactions still went through. I called customer service a few times and got routed to an offshore service. They couldn't do anything but reading off a script. Then it came to the time for the e-tickets to be delivered in my email inbox. The receipt says I would receive the tickets on or before the 20th. I did not get tickets on 20th. Called customer service that got routed to offshore again. They told me that they had informed their "partner" of this case and in theory, the tickets could come anytime before 20th midnight. Guess what. The tickets came at 127am on 21th. We were fortunate enough to have received the tickets, as based on some of the reviews, tickets never arrived. This is such bad business practice and yet due to their disclaimer about "final sales and no refunds", we couldn't do much. A note not to do business with them anymore. read more

They took all my information and offered me a refund. But like i said that doesn't help me when the refund is going to take 3-8 days and I am 4 hours away from home for an anniversary trip. What should have happened was your team should have found me a comparable hotel, then booked me rooms to that hotel instead of just telling me oh sorry they dont have your reservation there we'll refund you. Order #83097585 read more

I will NEVER EVER make any reservations through working advantage ever again. I have these rewards/benefits through my company so i figured I'd give it a shot. I reserved a hotel reservation where i paid 1700 plus out of pocket for a hotel stay in Sedona Arizona. Unfortunately, because my flight was canceled i had to cancel my hotel reservation. I tried to reach them the day of my flight to cancel and they were unreachable. Since then (2 months ago), I've been getting the run around on the refund for weeks. I called the actual hotel but they couldn't issue a refund because they said it was booked through a 3rd party. The 3rd party has to initiate the refund. Expedia and Travelocity offer a far better experience. I don't have these issues when i book through them. They allow you to book, cancel and get refunded immediately if things change. Working Advantage keeps sending me automated generic emails every week saying they're working on in reality they're not. I've sent them everything they've asked with no resolution. I WILL NEVER BOOK THROUGH THEM AGAIN. You've been warned, they have terrible customer service skills and will keep your money at ALL costs. read more

Working Advantage - Travel Services Near Me - Aventura, Florida

The customer service has terrible communication skills they don't help you at all please make sure when booking do it correctly or they will NOT help you fix it. I booked a hotel for the wrong date (just ONE day off) and they wouldn't modify the dates nor would they give us our money back I will be following up on this company because it sounds like scamming to me. I been calling for 4 days straight we never wanted a refund we just wanted them to rebook our hotel with OUR MONEY and they still denied our request pleaseeeeeee LOOK AT THE FINE PRINT BEFORE BOOKING this is unacceptable I never give reviews but they deserve what's coming to t read more

Working Advantage - NON-refundable doesn't mean they can't rebook they are scamming everyone please make sure to read before booking - Travel Services Near Me - Aventura, Florida

It's now been four days since my first review and Working Advantage still hasn't resolved my issue. From what I've seen in other reviews, they tend to send generic emails every few days promising updates, but nothing ever comes of it. For clarity, I did reach out before the refund cutoff, but they didn't respond until six hours later, after the cutoff had passed. Honestly, I'd recommend booking directly with the provider. The small savings here just aren't worth the headache. read more

Regal concession e gift cards will not be honored at Regal cinema. There is no QR code to scan. Spoke to Regal management. You can get the same discount from Regal directly. Working Advantage will not issue a refund. Scam. Don't waste your money. read more

Subpar experience. I merely wanted to reschedule my hotel to the following weekend and their policy is to cancel it and surrender approximately 90% of the original price to initiate approval of a refund request at the discretion of the hotel directly. Also, when I purchased the reservation, the cancellation time was for the previous day. How crooked in general. Now I have a dispute over the refund approval and am at the mercy of them calling the hotel directly process that approval, if they will honor a refund. Buyer beware if you have to do a cancellation or even try to do a trivial reschedule. Find a different 3rd party for this. read more

Update- I received my refund after several calls. I got a call from Richard, Social Media Manager of WA and he explained why it got denied initially. read more

Got approval for a refund through the hotel and working advantage still denied me. Took them 2 months to come to this decision. Had to send countless emails to even get this response, company is a joke. read more

ruined our honeymoon. we saved for years to afford a master suite ocean view swim up room in punta cana. when we arrived the hotel informed us working advantage had booked a junior suite double bed (no swim up and two smaller beds for our honeymoon) they said they would get us the difference in money back. we spent our entire trip on phone calls with them. when we returned homes they said no money would be refunded. they are not to be trusted and have done nothing to make this right. don't make our mistake and trust this company with your money read more

Booked Hotel in July canceled within guidelines refused to issue refund. Hotel issued refund back to Working Advantage provided proof still nothing. Next step BBB and Informing Employer of concerns. read more

Horrible customer service. I booked a rental car through working advantage and spent about $400 partially paying for the reservation. When I got to the airport port to pick up the car they charged me the full amount and I asked them why and I was told to contact the third party where I booked it. Long story short this happened may 21st. It is now almost 3 months later I still have not no update just an email every 3 days stating that they are looking into things. What a joke read more

not helpful at all. hotel gave us a refund due to their tvs not working for our entire stay. working advantage states that they could not come up with an agreement with the hotel. hotel confirmed that the sent the refund back through working advantage and provided proof. working advantage just stole the refund. so frustrating. never using this service again. read more

DO NOT BOOK HOTEL!! we booked a back to school trip for our kids through them. Arrived at the hotel and they were overbooked and didn't have any rooms available! Called working advantage provided my zero charge letter stating the hotel cancelled due to overbooking to them and they denied my refund! Allowed me to book at a hotel that didn't have any rooms and then stole my money! Filed disputes and complaint with BBB. read more

Working Advantage has stolen my money of $237.50 I paid them on August 20, 2025 for Kroger eCredit cards of $250 value for 5% discount of purchases at Kroger. However, after pocketing my $237.50, Working Advantage emailed me only pieces of paper without funding any of them. The Kroger Manager at Kroger on Forsyth RD in Macon told me that those Working Advantage pieces of paper have no monetary value because Working Advantage has not funded any of them with even a single penny, therefore, they were just worthless pieces of paper. As of December 11, 2025, I have waisted at least 5 hours emailing to Working Advantage about this situation and asking Working Advantage to refund my money. Working Advantage has still not refunded me a penny and kept sending me emails that completely ignored my problem with the worthless mere pieces of paper that Working Advantage emailed me also on August 20, 2025. If you check it online, you will discover that Working Advantage routinely cheats many other of his customers, i.e., victims whose money Working Advantage pockets without delivering the service/product for which its customers/victims have already paid Working Advantage for. read more

This is the worst company to book a car rental with. I wanted to pick up the car at one location and drop off at another. I know that I clicked that but I didn't notice that the reservation had the same pick up and drop off location. When I called customer service (useless), They said they had to cancel and charge me $100 to rebook it and it's two months away! They said it's the terms and conditions. This is so disgusting. I wish I could expose them on TV! Robbing people's money like I have $100 to throw away. It's disgusting. The representatives are all Filipino and they will not escalate the call to a manager! I wish I could give this place a negative star rating. Follow up: They ended up escalating my request and supposedly are going t refund me. Let's see... read more

DO NOT USE. My first phone conversation was met with high pressure to make reservations right away (I had called for information). The representative would not back off, even after I repeatedly said that I could not book anything at that time. My follow up conversations were good. I spoke with two different people who were helpful and reassuring regarding a cancellation. I provided EXACTLY what was asked for relating to the cancellation (correspondence from the hotel stating no penalty for cancellation). I was assured that I would receive a full refund, both then and in an email from Working Advantage a few days later from a higher up manager. After a week I received an email stating that I would be charged anyway. That email stated that responses would not be possible and that WA had closed the investigation. Period. After multiple reassurances, nothing. read more

what a rip off , Frontier Airlines canceled my flight two weeks before trip. I went on Work Advantage two days before departure could not find anything showing I bought ticket back in May 2024 for flight in October 2024. when I called they said Frontier canceled my flight October 2nd because of increased amount. I never received notification, which means if I never checked I would have gone to airport, no reservation.... Frontier Airlines is awful and so is Working Advantage for not letting me know of the charges... This world is so full of Wicked business practices, just plain greed. Every Dog will have its day read more

THEY ARE CROOKS! DO NOT BOOK A HOTEL ROOM FROM WORKING ADVANTAGE! In an event of something wrong with your stay, working advantage will NOT give you refund of your hotel stay, even if the HOTEL did so and that you have a proof that they did. Our hotel room got flooded on the first night of our stay in San Diego, the hotel did everything to address the unfortunate event and that the Manager refunded the first night of stay in full amount back. However, Working Advantage contracted with Expedia which Expedia won't have to deal with you directly with the refund. After numerous attempts, email exchanges, Working Advantage emailed me saying Expedia denied our request even if I have the proof of refund from the Hotel Manager. Too bad. In this case, it is working advantage's liability and obligation to refund me my money. But they did not do so. read more

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TERRIBLE company. I booked a hotel reservation through WA and later had to cancel due to a change in plans. WA wouldn't cancel (they said it was a non-refundable reservation) and suggested I call the hotel directly. I did that and the hotel was very accommodating. The hotel canceled, provided a cancelation number, and assured me Working Advantage / Expedia had not been charged; and would be charged. I called WA back and they refused to cancel the reservation through their system and wouldn't issue a refund. I was given the run-around for MANY hours / days. Eventually, the hotel general manager issued a written response stating they had canceled the room and hadn't charged anyone for it. I was told by WA this written response was attached to the WA case. Since then, I've asked for the exact same information from WA (name and title of who authorized the cancelation, a copy of the email, etc.). I provided this multiple times to WA - yet have not gotten a refund from them. Every time I spoke with them I was given a different "story". Shady business practices. Absolutely TERRIBLE. -Jason read more

Working Advantage's website misled us into booking a room that a hotel did not offer (four-person room; hotel only offers two-person rooms). When we attempted to cancel the room, Working Advantage asked us to do so directly through the hotel. Meanwhile, the hotel said cancellations had to happen through Working Advantage, since we booked through them. When we brought this back to Working Advantage, they suddenly claimed the room could not be canceled as it was non-refundable. This was the first we had heard of this, as a clear cancellation policy was included when we booked and in the booking confirmation email. However, Working Advantage stood by this claim, offering no evidence, and costing us more than $1,000 for a room that did not exist and which we could not use. I will never use Working Advantage again. read more

Work advantage would not make an exception for a First Responded being activated for the Hurricane. They are charging me $200 for the less than 24- hour notification. I am writing Governor DeSantis and filing a compliant with the State. This is a terrible company to deal with!! read more

Instead of barraging you with specifics about my case, which closely resembles other reviews I've read here, i can sum them up in one word... FRAUD Caveat emptor. The business model is to take your money, string you along, break promises, fail to deliver, and count on the fact that you will give up because it's not worth your time to fight it. ======================== Yes. Read all the reviews. After every each one review, the same response comes back. All window dressing. "We're sorry for your experience. Please give us the ticket # and we will be happy to look into your situation. We will respond to you within 24-48 hours"...then crickets. It's been 3 years I've been trying to solve this problem. Stop stealing our money, thief! read more

I got tickets for Simple Minds from stub hub for $148 (2 tickets so $74 each). I forgot about working advantage. Too late to change but I thought I'd check. Glad I didn't get from them. Tickes for same row were $110 each. I won't be using working advantage. I would suggest you look elsewhere too. read more