ABSOLUTE worst customer service ever. I swear it seemed like their job was to find reasons NOT to help you. I had left several nice messages over several days and never heard back. So, I ended up driving there. NOONE would help me. !st no one would come to the waiting area to help. Finally when the lady came out. She was visibly annoyed that she was asked to do her job. She proceeded to tell me multiple times that they can't help like they want because of the ONE BEAUTIFUL BILL. when I was asked "why didn't you call 1st". I explained the numerous messages that I left for the person they told me I need to talk to. Gave name and extension. She then told me the lady past away from cancer! YOU CAN'T MAKE THIS UP!!!!! When I asked why do they transfer all calls for SNAP to her phone? She just shook her head and walked away. I ended up leaving because it was so evident that no one would assist me. I swear I was in the Twilight zone. Or some comedy sketch. Unfortunately, it turned out to be all to real. read more