I took a drive here earlier today with my husband who was in the market for a new pair of…read moresneakers/walking shoes. He can be a tough fit for any and all clothing because at 6'3" tall with a size 13 wide foot, things can be limited in stock. As it is, he has all his dress shirts made for him and he has had suits custom made to ensure an impeccable and comfortable fit. Lucky for him, the particular sneakers he was looking for were not only in stock here in his size but at a lower (factory outlet) price. The customer service was impeccable. A salesman named Hector assisted him and brought out not only the shoe he was looking for but a couple of other examples for Tom to try on and consider. For essentially what is an outlet store, this level of service seemed above and beyond and was greatly appreciated. The store also sells, lots of other New Balance sportswear for both men and women....leggings, sweats, jackets, gym wear, socks and even hats and gloves all under the New Balance label. As this is a "factory store" with lower prices, you cannot always count on finding the exact thing you are looking for and in your size. That said, there seemed to be a huge array of inventory of all kinds. There are some things sold here that are "factory" seconds but those are clearly marked. If not marked as such you can be assured they are first quality. New Balance is a local Massachusetts company so it is nice to give them our business. Many, although not all, New Balance shoes are manufactured in the United States and they employ many New Englanders amongst their 5 manufacturing sites in Massachusetts and Maine. This is a good new story from a good news company trying to do the right thing here in the USA. This store is a bit out of the way for us but I would definitely return. There is another outlet a bit closer to us in Brighton but for us, that means traipsing in and through the city and ending up in a potential parking nightmare. Here, there is plenty of easy and free parking and the store and its layout are large and easy to navigate.

Excellent customer service! Was greeted the moment I walked in. Was asked if I needed assistance…read more They didn't have a sneaker I wanted in my size, they was able to order it for me and ship it to my house!!! Right now they have 30 percent off the clearance section, I racked up!!! I spent $210 for 6 pairs of sneakers and a backpack! Will definitely be coming back again.

Very knowledgeable staff. Friendly and they have a cool machine to see the shape of your foot and…read morewhat shoes will fit well.

I can't say enough about Marathon Sports in Norwell. My college age daughter is training for a…read moremarathon and was having some foot pain issues. They analyzed her foot and gait and found a sneaker that is so comfortable! Additionally, John, talked about the importance of insoles. My daughter and I have very high arches, so this helps with stability. John was so patient and really took the time to explain his recommendations!

Great selection. Ended up getting two pairs of shoes in the clearance section for half off. Great…read morefront desk folks. She was very sweet and even endured my toddlers 20 questions. Highly recommend if in need of shoes.

I placed an order for in store pickup for one pair of combat boots. They did not have it in my size…read moreat my local store & I didn't want to wait for shipping, so the location that ended up having it in stock (wareham) was about 30 mins away, which was ok with me. When I went to pickup my order, after getting to my car, I noticed there was something on the side of the boot that couldn't be easily wiped/scraped off (glue?). I would've dealt with it if it was just that, but then I also noticed one of the rivets on the hooks that hold the laces onto the boot was missing, making that hook unusable. These were expensive boots, so I went back inside & showed the problem to the employee. The employee that helped me, Ruby, jumped right into action & went out back in search of a replacement pair. Unfortunately due to my size being a rare one (11) I knew the odds of there being another of that style in the same size were slim, & I was right. She did however have them in another color, which wasn't what I had initially wanted but I liked it enough that I found it an acceptable replacement. I thought for once maybe dealing with an issue in a retail store might go smoothly.... But, of course there had to be another hiccup. Ruby informed me that since they didn't have the shoes in the same color, they couldn't just exchange them. Due to their new system, she would have to refund me & I would have to do an in store purchase for the replacement shoes. The problem with that is, refunding to a credit card is not immediate & I didn't have enough to cover the purchase a second time (pay day is tomorrow... I had $18 in my account). Ruby kindly offered to hold the boots for me until tomoro, however I explained to her my frustration that I'd driven 30 mins to get here (plus 30 back) just to leave empty handed & that I probably wouldn't want to take another hour out of my day to return tomorrow for a pair of boots in a different color than I even wanted in the first place, all because of a mistake on their end. It's not my fault that the shoes were broken, it's not hers either, but someone should've checked to make sure the boots were in new condition before I picked them up. And it's also not my fault that their new system doesn't allow for exchanges with a different color of the same item, nor that I had to get a different color in the first place. Things weren't looking good, & I was aggravated for sure, because it seemed to me that I was going to be leaving boot-less, and this was all going to be a waste of time, gas & money. Ruby seemed frustrated with their new system as well, and that there wasn't a good solution for situations like this, and after hearing the details of my situation, she asked me to bear with her. 2 mins later as a receipt was being printed, she told me "you're all set. My drawer is going to be short, but u are right this wasn't ur fault & u shouldn't lose out like this on a technicality". THAT is customer service people. Ruby made me a happy customer today. She went out of her way to solve the problem with odds stacked against her to make sure I left a satisfied customer. Honestly, I work in customer service as well & I had to keep telling myself to be patient, it's not her fault, because while I felt the need to communicate how unfair I felt this situation was, I've also been dealing with rude customers all day long, & I didn't want to be that for her. She could've just told me I was S.O.L. but instead she went above & beyond to turn my experience around. Ruby is a hero, she has restored my faith in humanity... we should all be more like Ruby. Give that woman a raise! I am leaving a satisfied customer, with a new pair of boots & a smile on my face instead of a ruined evening of wasted time. I wish more people were like Ruby.

I had this jacket for 30+ years. The liner was junk. The pockets had seen better days. The collar…read morewas extremely worn out. They rebuilt my jacket to better than new!!! HAPPY EXPERIENCE!!!!

I was looking for a specific denim vest and every place I called was out of stock, so I called the…read moreowner and he didn't even hesitate before saying he had the specific model I wanted available in any size. I was surprised given the limited availability everywhere else, so I informed him I would have to drive 1 1/2 hours just to get down there and if he was certain he had it. He said he was, so I got in the car and drove down. When I got there, he only had ONE vest available, not the specific model we had discussed, and only in ONE size that was way too large. I was obviously upset and asked him why he would tell me he had that item in stock when he barely had ANY stock available at all - especially after knowing I had to drive so far. His response was "what do you want from me - gas money?" Obviously this guy is a horrible excuse for a business owner and should be avoided at all costs.

My mom bought shoes here for herself and me. 50 years 3 generations of shoes…read more Always got my special red shoes.

Had my daughter fitted for her first pair of shoes and let me just say Mr.Pisini is a gem! He truly…read moreis a master at what he does.

My very time at a MonkeySports Superstore. I usually shop at MonkeyGoalie.com that is affiliated…read morewith MonkeySports. When I say this store is ginormous, it truly is. They carry hockey, lacrosse and baseball items only and it's wonderful for my son, except I left spending over $600. Bella was great at helping us but I had to go to the register to let her know we needed help in the ice skate section. She radioed for someone to go help us but no one responded so she ended up helping us and checking us out. We were pleasantly greeted when we walked it but it appeared as if no wanted to really work. They have ample equipment and a skate sharpening area. Everything is neatly organized by sport, making it easy to navigate and shop. I would return because they have things we need but they've gotta work on their service. There's ample parking.

When I spend my hard earned money I want to have great service. Now typically I don't expect this…read moreat retail store as employees are most of the time not selling their own products so the passion is not really there. The complete opposite is here. This means even more to me as the money being spent is all donated to help the youth of Brockton. Thanks to Joe, Debbie and Max, I won't shop anywhere else for my lacrosse needs. They take such pride and ownership into their customer service that it is as though that are family and they built the building themself, brick by brick. Pride in their work is an understatement. There is no question or need they can't help with. A true family feel, this store is a hidden gem!

I had a great experience...until I left and realized that the wrong model of bike had been…read morepurchased. I wanted one that had certain features included, and the model ordered didn't have any of them. When I called for assistance, I was told all of the "add ons" I wanted could be purchased once they knew I actually liked the bike. This was confusing to me, and felt very dismissive. I didn't want to wait weeks for a bike to come in, bring it home, and then wait weeks for fenders and other parts to come in before I could really ride it the way I wanted to. I'm not sure if they didn't know (or want to admit) that they had ordered the wrong model, or if there was something more icky going on...but with the size of purchase...I no longer felt comfortable. I canceled my order and went elsewhere.

Selection of in stock inventory is in NO WAY representative of the website. Unless you are open to…read moreswitching things up, the IT guy in TX has no clue what is in stock. In their defense, the manager substituted a comparable item at the same price. P.S. expect little or no input to a gear purchase on alpine unless you are working with the manager..and avoid the whole board side. The staff has a serious tude.