At first I though this practice was good. Then it came time for them to follow-up with my copay…read morefrom Blue Cross for a biopsy procedure. A month went by and nothing. Then I called and they said they were checking on my claim and that it would not help if I called Blue Cross directly and it would just slow down their response. The professionalism of this placed vanished. I never heard back. I called again and they said that Blue Cross would not pay since they follow Medicare which they acknowledge that they do not accept, However they never indicated that Blue Cross could not pay without Medicare, This practice is not for anyone on Medicare or above 60 because you will be forced to leave unless you can pay cash. When I went they also said that a portion of my first visit would be covered by Delta Dental. No it was not. They sent a bill without any explanation as to what it was for. Upon calling they said it was because Delta Dental would not cover it. It seems like they are ashamed to admit their errors and will just ignore their patients. In the context of being a practice for a select few they should be avoided at all cost. Their doctors may be good but they have poor to non existent communication skills. I wasted two months waiting for a response.. I only got one because I called. I still do not know the status of the cyst I had to have biopsied. This could be a catastrophic mistake.. Updated review from a 5 star

This staff is beyond great. There are no words to describe not only their professionalism, but…read moretheir caring and warmth. I had an extraction with Dr. Vellis and his assistants. They were so cognizant of my well being....I was very apprehensive before my appointment. Once I stepped into their procedure room, I was at ease. I just can't say enough about Dr. Vellis, Toby, Nicole, Carolina and the ladies at the front desk. They will always be my "go to" oral surgeon. God bless them!

She is funny and very good at what she does my only complaint which really isn't one is that it…read moretakes a long time, (maybe she was behind that day?)so as long as you are not in a rush and you are patient, it's well worth it.

at my consultation with dr Manthos I was shocked at the level of un-professionalism. first oft I…read morewaited a long time for her to enter the room where her nurse waited with me. left the room several to go and find her. when she came in she never looked in my mouth. she looked at the info sent from my dentist to ha ve a tooth extracted. she never examined me. only paste back and forth ranting and raveing on which tooth it was. this went on for some time. I had to calm her down. it took several minutes to calm her down. me saying it's ok we can fix this. it's ok we will figure this out. never looking in my mouth told me she would have make an inscision to get to the roots. then another incision if need to extract the tooth. I left the her went to the front desk. tried to make an appointment but the girl told me she didn't know when she could get me in as they had just moved in. and she would call me for an appointment gave her my Insuranse info. left and waited for a call. it never came. I had several life events the stopped me from calling back. started getting bills from them. I went to another dental surgeon way more professional. no pre exam. took his own exray. no cutting. tooth out in one pull no extra cutting. nothing. over in 5 seconds. I don't want to pay this bill. I dont think she ever billed my insurance. because we have federal blue cross and they would have paid it. they paid the new dentist what should I do. herbshop39@gmail.com

My dentist referred me to WE to get a 3D x-ray to determine if root canal was feasible (visible…read morecracks above gum; through-the-cheek x-ray looked OK, but 3D shows more). WE refused to do the 3D x-ray. When pressed, she said she could do the 3D x-ray after doing a root canal - if I wanted it. [Why do the test to see if root canal is feasible AFTER the root canal?] Instead, she duplicated the through-the-cheek x-ray that the dentist had done a few days earlier. [Supposedly, ADA recommendations on lead shielding have been relaxed because, among other things, with digital x-rays, there's no need for duplicates. WE doesn't use lead shields AND does unnecessary x-rays.] Then, WE did the same exam that the dentist had done - though following an inflexible procedure: Positioned my arm on my leg and said to raise it if I felt pain. Tapped on a different tooth. I looked at her and said, "Of course it doesn't hurt; you're tapping on the wrong tooth." She started over again, placing my arm on my leg... I glared at her as she tapped on the wrong tooth again. Eventually, she tapped on the tooth that I had gone to her for, and I raised my hand. Sprayed something like liquid nitrogen on the tooth to determine temperature sensitivity. Then declared "The roots are dead; I'll do a root canal.". [Never checked the roots themselves.] Charged $355 to do what the dentist had already done (for less money).... I found another endodondist who did the 3D x-ray. I suspect my dentist referred me because WE is owned by the same chain that bought my dentist's practice. I'll start looking for another dentist, now. The stupidity continues. I got a phone call from them about the above review. They claimed that they were trying to save me money by not doing the 3D x-ray. Then, why did she offer to do it AFTER the root canal? Then, the 3D x-ray would have been a complete waste. She also said that the through-the-cheek x-ray wasn't good enough. [Why not mention that?] I brought up the fact that, in the waiting area, I was notified that they were running late 35 minutes after my appointment time. I tried to explain that the time to tell a patient that you're running late is at or before the time at which they are late. She tried to justify giving notification after it's become obvious. They just don't get it. I just hung up.

Very disappointed in Dr. Stern. I seen her approximately 2 weeks ago and she stated that my tooth…read morehas to be pulled. I was told to follow up with an oral surgeon. My appointment with the oral surgeon is next week and I called Dr. Stern to please prescribe me an antibiotic because my tooth is infected. I am running a low grade fever. Guess what she called me and I I advised her what was going on. All I need is an antibiotic to relief the pain. Dr Stern stated she would have to call me back which she did NOT. Because she stands to not make anymore money on my visit Dr Stern choses to leave me in severe pain. All I asked for was an antibiotic.

I am a patient of Aspen Methuen and I am very pleased with the staff. They are kind and helpful…read more the Drs. knew I am a nervous patient and were very gentle with me. When I met with the office manager, she was knowledgeable and courteous. Thank you Phyllis Solomon for helping me navigate my insurance. A very please patient!

I had 7 teeth extracted and 4 bone graphs done at Aspen Dental - Worcester. The oral…read moresurgeon/dentist was completely incompetent. It took over 22 hours to receive pain medication because Aspen Dental messed up. In the end, I was left with a large space in my front teeth. I am unable to have an implant because the space is too big. I was never informed I couldn't have an implant. The regional manager told me Aspen Dental would no longer see me as a patient and then he had to back track because he didn't follow protocol. Aspen Dental has terrible communication, they charge you for things you don't need and charge extra for mistakes they make and then they blame the patient. Avoid Aspen Dental, Dr. Ramirez and Dr. Henville at all costs.

No wait times and The staff was extremely professional and helpful. Dr Vinjay gave me his full…read moreattention and cared for my dental needs perfectly. I definitely recommend this office.

The staff is friendly and helpful. Dr.Vinay is very nice and informative. He even took pictures…read morewith my phone so I could see where my cavities were building up. Whenever going to the Doctors I want all the information I can get and he is extremely patient with answering my questions. Office time had no wait and patients were timed between appointments so that Dr. Vinay and staff could give undivided attention.

Dr.Shen is a honest, kind doctor,caring doctor. His staff is amazing. I read all the reviews and…read morecan see thru the negative ones, people have to understand that the doctor is there to help them, it's an elective surgery. Everything they ask or do is only to benefit you and yes, all piercings do need to be removed. If you left a stud on your lip or in the front it's blocking that tooth! Do you think they like telling you to waste more time in the doctors schedule to remove piercings??? Also, The doctor is not going to sedate a medically, compromised, elderly person. This is common sense. This doctor deserves 5++ stars.

Had to cancel my daughter's appointment for her wisdom teeth extraction. Unfortunately, it was…read moreMonday @ 8:00 a.m. My daughter had been up in the middle of the night vomiting and with a fever. Their answering service was there until 8 am, so I was only able to leave a message. Unable to return now because I cancelled a half hour prior to the appointment, against their policy to schedule again - ok! So I should have brought in my teenager with a fever and vomiting for them to perform the extraction. Which policy do you follow on this situation - Have been here before and never had to cancel, not a repeat offender! They couldn't perform the surgery while she had a fever and was vomiting!!!

I was able to get a quick appointment for an implant, and the staff was very friendly and…read moreaccomodating. Dr. Litwin was cordial, and explained what needed to be done. We discussed the options of a root canal or an implant. The hygenists were very pleasent and accomodating.

no patience for patients with anxiety. probably not even general dental anxiety but definitely not…read morefor someone actively having an anxiety attack when there. must be easier to not deal with for them. also communication, extremely poor! Waited months after my consult to tell me they could not proceed with the procedure because of my anxiety... blamed it on not being able to get an anesthesiologist for sedation Funny they didn't mention that as being an issue when I was there for the consult

Dr. Drob is top notch. His staff was just fine. I hope he doesn't retire anytime soon, i don't want…read moreto have to find a better dental surgeon.

I have been here in two separate occasions for extractions. Dr. Drob is fantastic. He and his…read morestaff make you feel at ease as soon as you walk in the door. He truly is a compassionate person and cares about his patients. I wouldn't go anywhere else for any extractions.

I saw Dr. Rafla after being told my dental implant post of 22 years had failed. This was quite…read morescary to me, but Dr. Rafla did an amazing job of removing the old implant. He put bone dust in the area for healing, and after new bone growth had occurred, had installed a new implant post. Throughout it all, Dr. Rafla had a high degree of professionalism and empathy. He made this difficult transition not only possible, but much more comfortable than expected. I see some people have complained about the billing people, and I had similar problems with the old office staff. Dr. Rafla left that office perhaps 8 months ago, and much of his staff have followed him. The new office has different billing practices and I am comfortable with them. I would come back to see Dr. Rafla at any time. He is the best.

I originally came to Dr Rafla in 2021 for an implant. I live in CT and I wasn't able to get an…read moreappointment in my area. Dr Rafla was recommended so I called. I got an appointment with a couple days. The implant was perfect and Dr Rafla is amazing. I have a dentist in Connecticut but I continue to see Dr. Rafla every six months for a cleaning and check up. The hygienists do an amazing job. My cleanings at Dr Rafla's office just feel cleaner than my regular dentist. I end up paying out of pocket, but it's worth it for the cleaning and the check up.

Always efficient and pleasant. A very well run practice. Of course, excellent, high quality dental…read morework.

This is an extremely well run dental office, and a new facility which is only a few years old. The…read morewaiting room is comfortable, even though I rarely wait more than a few minutes. The staff is friendly and professional. But one of the biggest perks of using this dental practice is their laser drilling. I've only needed work on one tooth over the last 10 years I've been using Dr. Shustak, and he performed that procedure with a laser. That meant no pain, no injection and no Novocain numbness!