I wish I could give this boutique hotel a five star review but not having my jewelry returned to me lands this review at three stars.
The accommodations themselves were lovely, spacious, well-appointed and clean. The various extras and amenities were truly unexpected: a full vegetarian breakfast daily, happy hour in the evening, a well-stocked minibar at no cost to us, and additional freebies in the room.
What left a bad taste in my mouth was the fact that when we checked out I realized that I had left a $500 necklace and some costume jewelry earrings in a glass in the room. When I returned to inquire about the items several hours later after a Big Bus tour of Sydney, I was told that they were not to be found.
I was disappointed with myself for having forgotten these items but was doubly disappointed that the housekeeping staff did not notice that I had left them and worse that they were nowhere to be found.
The response from the front desk manager when I emailed the hotel was apologies but nothing offered to me to make things right. Again, disappointing and definitely not the way I run my own (dog) business. Will not be staying here again. read more