I've always received great care from Dr. Cranney, which makes this review especially difficult to…read morewrite. Unfortunately, I've found myself in a really tough situation. After suffering a heart attack, taking time off to recover, and relocating, I've been struggling financially and haven't been able to pay the monthly fee required to continue seeing Dr. Cranney. I've been trying to renew my long-standing prescriptions for high blood pressure and depression--medications that are essential for my well-being. Despite explaining my circumstances, the office refused to refill them. I understand policies and procedures, but this felt cold and irresponsible, especially given the critical nature of the medications. I followed their recommendation to contact the CHAS clinic, but the first available appointment isn't until the end of June. I was then transferred to the hospital's follow-up department, but they were unable to help. At this point, my only remaining option seems to be urgent care, just to access the medications I've been stable on for years. I'm deeply disappointed by how this was handled. I believe patients--especially those dealing with serious health issues--deserve more compassion and flexibility. I hope sharing my experience helps others understand what to expect.

Dr. Cranney has been my husband's and my Primary Care Physician for a while now. We were patients…read morewhen he was at Multicare; I felt he really listened to me, & my concerns. He took great care of my husband; my husband and Dr. Cranney have similar senses of humor so they also genuinely liked each other. The office staff is always friendly, courteous and very helpful. When I needed insurance information and was out of town, I called their office to see if they had the details I needed. Initially, only a portion of the information was found; I received a call a few minutes later from their Office Manager who had gone back into my records and found what I needed. Talk about going above and beyond!

Absolutely horrible secretary. I've only had 3 dealing with her EVER and each time has been awful…read more She is rude and condescending. I think her working with people is a mistake. I will be finding a new doctor because I will not be talked down to or treated like a second class citizen by some old lady who "thinks" she "works" too hard. I put those in parentheses because the likelihood of her doing either one independently is absolutely laughable. She said, and I quote, "we are too small and too busy to make appointments on the phone." What? Who since the creation of wireless communication has gone into their doctors office to schedule an appointment? If u are too busy to do it right then, I can see offering to return a call once you're free. To say you're too busy is a cop out, and putting a person on hold for more than 5 minutes is completely disrespectful. If she, as a secretary at a tiny little doctors office is busy, does she not think someone with a real life is maybe busy as well? Hence why people CALL to make an appointment maybe? I cannot believe she would say, "yeah, maybe just call in later when you do have more time to be on hold." Really? I never have time to sit on hold. Especially not for extended periods of time! Making an appointment should only take 30 second for a existing patient. If there's one suggestion I have about this office it would be go somewhere with some bedside manner. If I had to hear any bad news from this lady is probably go postal due to her insensitive attitude towards people in general. I wish I could think of the right words to describe my distaste for this office but I think ur imagination will take you there.

I found this office to not only be professional but extremely helpful. I am new to this community…read moreand needed some help navigating the online portal. The office and medical staff were just what I expected at my appointment but the help I received over the phone was above and beyond what I was expecting. The patient portal is a great tool. I'm very happy with this group and expect to stay with them for a happy future.

This gal's my doc & she ROCKS. Accessability is sometimes a challenge but she answers her emails…read moreback to you quickly. She does give a shit, AND SHE LISTENS TO ME & MY WIFE. Wish we could take her to Australia with us when we move there in April. I'm in my young 50's and haven't had a better Doc in all my history.

Intentionally misleading, or simple incompetence? That's unclear, but it certainly was one of the…read moretwo in my case. While the people are nice, practice management is a hot mess. Despite my repeated communications that St Luke' is not accepting referrals from this practice, they insisted, treated me with none of the approaches they promise in their ads, and handed me off immediately to a PA. Rather than pursuing a diagnosis of the scary new symptom I had been referred for, I was offered repeated doses of gabapentin/pregabalin with no neuromuscular diagnosis, although the phrase "rule out MS or Parkinson's" was uttered in my initial appointment. Instead of their "treatment" solving a problem, I am 12 weeks longer with no testing and the notion of a neuromuscular death sentence rattling around in my head.

Worst doctors ever. they will start you off with one plan to help your pain. then change everything…read morearound on you, your next appointment. and charge you a huge amount of money. They do not care about you. they just want your money. worst ppl I had to deal with. Just for a drug test aloe they charge over 200 dollars.

Great personalized care she is awesome, listens to you and your needs. Not rushed very kind and…read moreknowledgeable. I have horrible doctors anxiety and she made me feel comfortable. What a great place.

It is such an incredible privilege to be a patient of Dr Rietze's at Lilac DPC. She is so…read moreresponsive and helpful whenever I need anything - and she treats her patients with such unique integrity. My regular PCP moved to the ER and I was assigned a new PCP through Multicare. However, when I needed to be seen for a physical, I was told that I would have to wait 6 weeks for the first appointment just to meet my newly assigned PCP to establish care... and of course, a copay was expected for that visit. Dr Rietze accepts text messages and phone calls and responds within a day, offering a visit within the next few days, if necessary, but never more than a couple weeks out if non-urgent. She takes her time with me and truly cares about my health... and I'm saving so much money, even on top of insurance premiums! I highly recommend Lilac DPC - this alternative has restored my faith in healthcare.

We came here to get my baby's first ear piercing. I didn't need a new-patient orientation but your…read morebaby must have their first DTaP (diphtheria, tetanus, and pertussis) vaccine. This is one of the few clinics in Spokane... possibly the only one I could find, that offers ear piercing for babies. Otherwise, I was told Claire's would do it which didn't sit well with me. The nurse had me review everything beforehand to make sure the placement was exactly what I wanted. The whole process was quick and they provided everything needed for aftercare. The office itself was clean and front desk staff was kind. I definitely recommend this clinic for a much safer and cleaner option for a baby's first ear piercing.

From the owner: Welcome to Centennial Pediatrics of Spokane. We are a pediatric practice in Spokane, WA. We look…read moreforward to serving your family.

Went in for blood tests and specifically an A1C. Test comes back ,no A1C done. Called to get test,…read moreon hold 1:15 hours, Dr never ordered it. Also asked Dr about treatment for my severe leg cramps, no help whatsoever. Would like to know when they will get real Dr's. Instead of ones who are just practicing to be Dr's.

I'm from California just visiting and I needed a prescription filled a couple days earlier than the…read moreactual fill date and everyone in the building was super friendly and willing to help. The ladies at the desk in the clinic were awesome and called everyone that was needed in order to get me a consumer number for this state. The pharmacy tech that was helping me was awesome as well. I appreciate it!

Updated Review : Ends up a few years down the road that my…read moreDr. was not approved through my Health Provider as a Primary Physician. My attempts to attain someone who CAN be my Primary Physician with full powers has been stymied twice since I started the process at end of last year. - The desk staff can be polite in person but never answer when I am transferred by telephone and can be surly on the phone. - An appointment with a different doctor to have two things completed was mostly unsatisfactory . . . she was late and was rude. - Was recently told that my chosen new Dr. was out on the day my scheduled appointment and to call in for an earlier alternate date. Scheduling was unable to make the appointment because the day was blocked and she tried to transfer me to Quail Run desk . . . no one would answer, two additional attempts over two days were never answered and a request for call back was ignored as well. I called back this morning and was unable to get my appointment as instructed, nor was my original appointment available. I now have an appointment for weeks after the original. I am extremely disappointed in the clinics Customer Care. It may force me to change Doctors and Health Care provider. They get two stars because of previous good experience and convenient location.

They saw me for my initial appointment and then dropped me for 3 weeks. Only after I started…read morecalling to find out what was going on did they set up an appointment. Then, didn't bother to tell me that they were scheduling me for an appointment clear up on the north side of town, when I live in the Valley. MY ADVISE IS GO SOMEWHER ELSE, THESE PEOPLE DONT DESERVE TO BE IN BUSINESS