I usually only write reviews if I've had an excellent experience, or a really bad one. This was one of the most hurtful experiences I've had from a healthcare. I saw Dr. Joanne Hillary for around 1 & 1/2- 2 years. I found Dr. Hillary to be impatient and rude in nature at times, and would be nervous when I had to talk to her. After the last visit I felt like crying when I left. She seemed very angry I misunderstood her directions on my hormones, and that I followed the advice of the pharmacist, leaving the exam room saying how angry she was with the pharmacist, without even saying goodbye. It felt terrible! Our communication was very hard because I didn't receive messages they said they left a few times, (no evidence of a call on my call log either?) and that seemed to make her angry also. I tried to explain on SEVERAL occasions that my phone does not come in at work (I work in a high school) and anytime after 3:00 would be a perfect time. They are only there for 1/2 days, alternating from mornings to afternoons, 4 days a week, so it got frustrating for both of us. What really upset me was when she sent me a letter saying if I wasn't happy with the communication and the times they were in I could find a new doctor. I agreed to find a new doctor (I was going to anyway after the last visit) I asked if she could refill one more prescription until I could get in to my new doctor appointment. She refused! I'm still flabbergasted that a professional like herself would leave a patient without a needed thyroid medication because they didn't want to come back in. read more