After 6 very helpful hyaluronic acid knee injections, the 7th caused me severe pain, nearly…read moredisabling me for days and reversing all my positive progress from prior injections. Staff took over 6 hours to return my calls about my concerns. When finally able to consult with the doctor he was unconcerned & without empathy. Billing was also inconveniently managed. Will not return.

I'm amazed at the higher reviews. My experience has been a disaster. I tried many times to get Dr…read more Scott to address pain and swelling. The first response to pain help request was "I wasn't in enough pain because my voice didn't show enough pain over the phone." My caregiver and I were shocked at the response. At 6 weeks, I visited my regular doctor who gave me a list of questions to ask at the upcoming appointment. Dr. Scott dodged all questions, saying "everyone is different". Being different should not mean refusing to address the problem. Since then, my regular doctor team has managed the pain and more recently with an ultrasound and MRI has found swelling and post surgical changes. The ultrasound showed a large blood clot causing the swelling. These tests are pretty basic to rule out serious things like blood clots that can cause strokes. I am so grateful that my regular team of doctors are more interested in solving health problems than ignoring them. The stroke will take 2-3 months to dissolve and I don't know about post surgical changes treatment yet. I do know there is at least one other former patient with the same bad treatment facing a repair surgery. I wonder why Dr. Scott isn't working at Providence anymore or doing them in Spokane.

Dear Dr. Magnuson Unfortunately, my experience with your…read morepractice has been disappointing. After investing a significant amount of time pursuing treatment and attempting to address my medical concerns, I feel that my time has been wasted and that my needs have not been adequately addressed. As a result, I have decided to seek care elsewhere. Due to the incompetence and unprofessional conduct of your nurse and office staff, I have lost confidence in the quality of care provided by your practice Thank you for your attention to this matter.

If you're struggling with pain and need help, I would highly recommend considering Pain Management…read moreof North Idaho! Whether you see Dr. Magnuson or Dr. Thomes, you won't be disappointed! Between the doctors and nurse practitioners for regular pain management are sincere, caring, compassionate and truly want to help you in any way possible; from medical procedures to pain medications based on your needs. The office staff are just as wonderful in helping you with appointments and questions. I've been a patient of Dr. Magnuson on and off since 2006 and consistently since 2024 due to a severe spinal cord disease that causes severe nerve pain. I'm sure there are things that require intervention with other types of doctors, but even if that's the case, they are willing to send referrals as part of your care. Without them, I would be bedridden by now. I honestly can't say enough about everyone!

Dr. Moss did my total left hip replacement just yesterday, 7/8/26. He's great. He explained…read moreeverything that he would be doing in surgery. Everyone at MWOS was great from the moment we checked in. The receptionist was very friendly and discreet when it was needed. My nurse, Cathy, was awesome She took great care of me, again explaining everything she was doing and why. I needed some special assistance at one point before going in for surgery and she handled it professionally and, again, with discretion. She also took care to include my husband in all conversations as did everyone who talked to me before surgery. The nurse who took care of me in recovery was great! I think her name is Wendy. Made sure I was comfortable and coming out of it well. The nurse who wheeled me out to the car whose name I didn't catch was also very friendly and made sure I was moving correctly when getting into our Jeep. Everyone here was awesome! I highly recommend NWOS and Dr. Moss. I have not had one bad experience there with anyone and am looking forward to having my right hip done there as soon as I can.

I came for a consultation about an injury. I needed a doctors note to validate my time off request…read moreat work. The Doctor said she usually only gives those for school. I explained I needed it for my sick time request and she said to wait in the lobby. I proceeded to wait thirty minutes and had to request the two line note three times before they handed it to me. The nurse who took my vitals threw my arms around like i was a toy or something. They also ordered an xray when we already has an MRI. They also didn't offer to validate our parking but did for all other patients we witnessed checking in. I'm really confused and bewildered by the way I was treated. I also need to get a second opinion because she treated my obvious issues in the scans as non problematic. If you have a choice go somewhere else. people are just paychecks to this clinic.

This office came highly recommended after visiting the Indigo Urgent Care on S. Regal for my…read morechild's broken arm. I'm impressed with their quickness, but not rushing, and their professionalism without losing any "bedside manner".

Great team. Very kind and informed. They have made my PT fun and Dr Blumenthal and staff have…read morealways been very kind.

I feel compeled to add my experience at Inland Neursurgery and Spine - My doctor has been following…read moremy spinal issues for at least 15 years. During that time he treated me not only fairly but beautifully. The staff is wonderful. When I have called and spoken to the nurse and appointment person for the doctor seeking either an appointment or asking a question they've either picked up their line or called me back promptly. I have nothing but kind words for the doctors in this practice.

I have bone spurs, herniated discs and spinal tumors, and I guess this isn't bad enough for them to…read moretreat me. All they did was look at an MRI and decide .... NOPE she doesn't need to be seen by us. They don't care that I am in agony daily, and it took 3 yrs to get the MRI done thanks to Insurance. Now what am I supposed to do? Just live in agony?? Thanks IN&SA.... you guys do NOT rock!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

I was experiencing pain and discomfort on my right knee. I was able to walk in to see the knee…read morespecialist in the Urgent Care department. Doctor Stowell examined me and quickly diagnosed my condition. The Dr ordered an MRI and prescribed medication for my ailment. I returned a couple of weeks later after the MRI and the doctor reviewed it. The doctor recommended I do not have a knee surgery . Instead he recommended I get a cortisone injection. I have been pain free for about 6 months. I returned several months later for pain in my heal. The examining foot doctor diagnosed plantar fasciitis and ordered physical therapy. The therapist indicated that the fasciitis is a result of chronic tightness in the calf muscle. The therapist performed a muscle relaxation massage on the calf and several stretches. Those exercises worked great!!

I normally don't post reviews, but after my experience with this clinic -- and now seeing the…read morerecent CDA Press article about Blue Cross of Idaho requesting an investigation into Post Falls ER & Hospital -- I felt it was important to share what happened to me. I waited nearly three months to see Dr. Richard Lee Stowell, under the guidance of my physical therapist. When I finally got in, the visit lasted barely five minutes, with no meaningful examination, no new information, and no real plan. Instead, I was referred for a $500 MRI at Post Falls Emergency Hospital -- a facility the news is currently spotlighting for billing and arbitration practices. I later learned this MRI referral was tied to OSL and its partners, something that was never explained. Privacy was another major issue. During what should have been a confidential consultation, eight different people came in and out of the room with no introduction and no request for my consent. I did not agree to discuss my personal medical information in front of them. Despite being told to "come in ASAP" because the condition could be serious, the follow-up appointment was pushed out another 3-4 weeks, first to August 25 and then to August 27, with no explanation. The urgency they expressed simply wasn't reflected in their actions. When I finally emailed saying I would not be returning, the office manager called twice -- once to apologize and once to offer a refund of the $250 I paid upfront, asking me to come in and sign for the release of my records. I signed the release, but the imaging from the follow-up was never provided to me. Later, I received a letter stating the clinic was "terminating" me as a patient, even though I had already ended the relationship myself. The letter had no clinical purpose and felt like after-the-fact paperwork cleanup rather than genuine medical follow-up. This wasn't a simple scheduling mix-up. In my experience, it was a pattern: * Urgency stated, then ignored * Patient privacy overlooked * Administrative promises not kept * Records handled questionably * A referral pipeline tied to a facility now in the news for its billing practices Northern Idaho patients deserve better -- better coordination, better privacy, and better follow-through than what I experienced here.

I have had 3 surgeries there starting 15 years ago. My last surgery at Northwest was in July,…read more2025. The care and communication has fallen off to where I would never return. My pet got better care at our Vet. This IS NOT the best hospital in the area, as they claim. When I tried to get some answers regarding discharge practices and procedures, I was given the run around. When I did get through to someone and asked for a name, I was told they were not at liberty to say. When I asked why I was being forwarded to security I was told, because they Don't Like Your Questions. I got a call from the head of security who threatened to have me arrested if I called again, then hung up on me. You will be better served at another of the many hospitals in the area Coeur d Alene, Spokane Valley or Spokane. I also had 3 surgeries at Kootenai Medical and was given excellent care with all discharge practices clearly explained and followed. Good luck! ​

I previously gave a great review to the hospital. Unfortunately after my wife's recent total knee…read morereplacement I have had to revise my review. They have severe issues with staffing, competence. After her surgery she was brought to her room in uncontrollable pain. It appears the nerve block that was administered did not take, and The CRNA failed to inform the surgeon. He was also directed to perform a block after the surgery. He did not. I asked the staff for the next 5 hours to bring in a doctor or anesthesiologist. This never happened. It was only when I went to the nurses station and told them to prepare her to leave AMA, and I would be calling an ambulance to pick her up, did I finally get some help. Before leaving, the Doctor called in a prescription pain relief to Walgreens. When we arrived there, the pharmacist told me he couldn't fill narcotics with in 24hrs. It was very fortunate that I had recently had surgery and had pain medication with me. We also cancelled additional surgeries because of poor treatment with pain management , and staffing concerns. I would never have a procedure there again. I later had a procedure at another facility, and My wife later had 2 other surgeries at Holy Family. OMG, what a difference. She received the very best care, and actually left the hospital laughing. I would not recommend this campus to anyone considering a surgical procedure.

I just recently started coming here after I got rear ended by a drunk driver. Immediately, everyone…read morewas extremely helpful. They truly want the best for you! I have since finished my treatment and couldn't be happier. I always leave with a smile on my face! Dr. Anthony is so personable, caring, and fantastic with his adjustments! Jonathan Bechard has been fantastic with his massages and is very personable too. Both played a key roll in my healing process and I cannot thank them enough for their treatment. The ladies at the front desk are always with a bright smile on their faces and so eager to help and accommodate you. I recommend this practice to anybody who needs/wants any type of chiropractic care or massage treatment. I wouldn't go anywhere else!

Do not come here. There are much better options in the area. Would drive 25 min to not even be…read moretreated for 5 minutes. Just know after ur first appointment the rest of your appointments will be 5 minutes. Didn't help my pain at all, not even one bit. The chiro I'm seeing now does and definitely takes longer than 5 minutes. Seems like more of a money making machine than a chiro office. Just get them in get them out get our money right? So I would drive 25 minutes, usually wait 5-15 minutes after checking in and then only be seen for 5 minutes. For massage, the male masseuse I had made me extremely uncomfortable..was lecturing me and non stop talking during my appointment. I specifically asked for a female masseuse after that and they kept scheduling me with men so why would I show up to the appointment?? Ridiculous to charge me no show fees, so you expect me to place myself in an uncomfortable situation with a man because you can't follow a basic request? Enjoy my $300, because clearly y'all need it more than me :) I hope you're proud of yourselves charging a young woman who was the victim of a reckless driver because she didn't want to be in an uncomfortable situation with a man. Also, this is an unsafe area, tweakers hang out right outside the building. Much much better options out there. Really disappointing you guys...I would assume you got in to this field to help people but clearly I was wrong. Major changes need to be made, I strongly urge you to do better and treat people with respect and dignity.