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    MultiCare Deaconess Hospital

    2.5 (37 reviews)
    Open Open 24 hours

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    2 years ago

    Poor parking, vendors sitting in waiting area so disabled patients unable to sit while waiting for X-rays. Restroom was not clean.

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    3 years ago

    Wonderful er. Kind compassionate doctor. Skilled iv tech. Great efficient care.

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    Review Highlights - MultiCare Deaconess Hospital

    I had an IV in within 10 minutes and pain meds.

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    Sacred Heart Medical Center & Children's Hospital

    Sacred Heart Medical Center & Children's Hospital

    2.7(77 reviews)
    0.5 mi

    Sacred heart has the worst birthing center, I would not recommend anyone ever going to Sacred…read moreHeart to deliver a baby. The facility is cold and univiting. The worst set up I have ever seen. They only allow three people in the room before delivery and only one person in with mother and baby after birth. This is so non family oriented. The staff is rude and at times unfeeling. I would suggest any hospital other than Providence.

    My husband was life flighted out of Walla Walla to Sacred heart on the 24th of March. As of today,…read moreit will be 15 days. The nursing staff and doctors have been great. The 1/2 of their nurses aids are really good and the other half are very, very lazy----if you end up coming here be an advocate and stay as close to your family member or friend as you can. They go on breaks at the same time and there's no one to answer the nurse call button Physical therapy comes in as well as shift changes during their meal times and their food ends up being cold before they can eat it. My husband couldn't feed himself in the beginning and no one tried to help him eat they left the railing down, he still can't stand on his own or walk on his own They have soiled Hospital clothes on the bathroom floor in his room and didn't flush the toilet after he had a bowel movement that then clogged the toilet. It took them two days to have someone look at it. There are so many things wrong that I can't even begin to list them all here I did Report and perhaps got a sympathetic ear, but nothing ever changed I believe the real problem starts with the shortages we have with the nurses as well as nurses aids and the shortage that's been created from Covid There was a shortage before Covid it's twice as bad now and I don't see anything changing soon

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    Sacred Heart Medical Center & Children's Hospital - Return your visitor stickers here

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    Sacred Heart Medical Center & Children's Hospital - Salmon for dinner, great hospital food!

    Salmon for dinner, great hospital food!

    Sacred Heart Medical Center & Children's Hospital

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    Providence Holy Family Hospital - Piece of jean fabric WE got out of the wound after expressing concerns for this exact situation that was NOT validated by the PAC.

    Providence Holy Family Hospital

    2.5(95 reviews)
    4.1 mi

    A follow-up to my review:…read more **please take note of my 'previous' review. It reflects many of this hospital's "ER's"performance reviews. *I submitted two complaints*. The first one was several letters to hospital upper-staff. I wanted them to know what is going on in their ER. I wanted justice. I wanted something to be done. I was told the staff acted in accordance to protocol. The letter written back to me ignored the fact that I was ignored for 4 to five hours while suffering with extreme abdominal pain, vomiting, and nausea. They also disregarded my complaint about the Drip-Line issue. (Sort of bushed it under the rug). There was no mention or apology about staff behavior. **My second complaint was to a government agency that deals with review on matters with hospitals around MEDICARE. I filed this complaint with the government agency because I could not figure out why I was treated this way. Someone had mentioned this agency to me. My question was: was I treated this way because of my MEDICARE status? Again: "staff behaved in a matter consistent with protocol". Yes, all tests were done. It did not mention anything about the rudeness of the staff. And the treatment as a human being that I had gotten. Again: the drip line was swept under the rug. And again: there was no mention of my 4 to 5 hour wait as I suffered in pain, vomiting and nausea. Rudeness=especially intake staff and nurse. I spoke on the phone with a person from the government agency. She had asked me, what do you want to get out of this? She said, 'they acted accordingly'. 'The timeline of events measure out'. Then I told her, I just want an apology. I would like to sue, but according to you, I don't have a case. She said, they aren't obligated to apologize, so don't expect it. She could clearly see that I was upset over this. And basically said, without saying it, "just drop it".

    I would like to express extreme disappointment in the care that my husband recieved at Holy Family…read moreemergency room. My husband came in with a large piece of glass stuck in his knee area creating a cavern in his tissue under his skin. It was this past Wednesday. We explained that it was a very dirty piece of glass and that it went through a pair of jeans. We tried to explain the severity of my husband's autoimmune disease and how it correlates with infection but our concerns were cut short as the PAC said "yes, i saw that". I tried to explain that my husband is no stranger to severe infection from foreign objects and that we would like the wound opened up and flushed well, our concern being bits of jean possibly being in there. She did not even comment on that just that "we will flush it out." We also stated that in the past, it is best for him that these types of wounds are left open and packed with sterile material. The response was that "that is not recommended anymore." I said even though that is what works best for my husband? She stated that she was not comfortable with that plan but was agreeable to put in "loose stitches." There was an xray, but it actually showed that there was nothing in the wound. The PAC knew that was not true as she already had hold of the large shard of glass and had made attempts to pull it out. She made the 3cm hole into a 4cm hole and was able to pull out the 5cm piece of glass. She then called in a nurse to flush the wound. I asked the nurse if the squirt bottle method would get into back of the wound and she said she was not sure. She irrigated the opening area that was already swollen, the only thing that came out was the water and some blood. When she was done the PAC came in and placed 6 loose stitches. Gave 2 oral antibiotics and a RX for them. She cover the stitches with a bandaid, put him in a knee brace and sent us on our way. That night my husband felt hot in his head, but we knew there would be infection from past experiences so we just stuck to the plan with the antibiotics. His pain worsened, again we knew it would, so he took Tylenol. We waited. Thursday afternoon the pain worsened, there was warmth at the incision site and then there was clear drainage trying to come through. It was bulging behind the stitches so I decided to pop a stitch and a glob of thick creamy goo came out. We rub the area and expressed more goo. My husband said it felt better. It continued to drain until Saturday morning when things changed. My husband said he can feel a pressure in the area where the tip of the glass hsd been and it was specifically hot at that spot. We rubbed it towards the stitches and more creamy fluid tried to come out. We decided to pop the top stitch and again goo oozed out. But this time, there was a piece of thread. We thought at first it might be a piece if stitch but then we continue to express it and a larger piece of fabric came out- the very thing I asked the PAC about as a concern for this wound. I then continued to massage it and another bit came out followed by a tiny piece of rock. It is now Sunday morning, my husband continues to massage the area and I took out all but 1 stitch. We continued with the antibiotics and there is still drainage but its not as painful. We consulted with my husband's very personable orthopedic yesterday and he said we did the right thing and thank goodness my husband's body did what it needed to do to clean itself of the debris. We will visit him on Monday to have a proper assessment of this wound with a doctor who listens to his patients. If I could have properly treated this at home I would have. I dont have the irrigation tools or the numbing medications or antibiotics necessary to treat a wide range of possible bacteria. This is not the first time that this has happened to him. Doctors in the ER must be trained to NOT listen to patients. Patient history is essential in understand their bodies and despite our verbal rundown and sharing what has happened in the past, this PAC did not listen to our years if experience in dealing with my husband's unusual situation both past and present and it AGAIN led to more suffering that he had to deal with at the negligence of someone who "thought" they knew better. Why is this the normal for doctors to dismiss valid concerns based on history and experience and then tell us what their plan is and make us "agreeable" to their plan? Because if we had forcibly expressed that we did not want her treatment, it would have been written up in their notes as such and a red flag hits my husband's chart permanently and we will be treated like we are a threat the next time we go to the ER. I work the medical field, I know how it works. But what I continue to not understand is the god complex that doctors/PAC are allowed to have. Medical care, in the field i am in, must be individualized to be successful and that does come with listening to patients.

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    Providence Holy Family Hospital - Nurse Kelly not gowned up correctly while caring for my mom.

    Nurse Kelly not gowned up correctly while caring for my mom.

    Providence Holy Family Hospital - ER

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    Providence Holy Family Hospital

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    Kaiser Permanente Riverfront Medical Center

    Kaiser Permanente Riverfront Medical Center

    2.0(24 reviews)
    1.0 mi

    Gonna give this 4 stars. It's a beautiful facility and everyone I worked with her was very…read morefriendly. Even in urgent care the staff was helpful and care was fast and efficient. Did have a few bumps in the roads when I hand to call set up a referral. In person was a great experience over the phone not so much. Ratings Urgent Care: 4/5 Mental Health 5/5 Optometry 5/5

    ATTENTION: If you ever receive a Vaccine Injury from Kaiser, make an appointment immediately, then…read morewithin 50 days reach out to a Federal Attorney that specializes in SIRVA injuries. Kaiser will do everything like in my case to delay the situation until it is too late. They also didn't document my initial complaint and office visit when my stiches were removed. Because of this, I am not eligible for a federal vaccine program that they should have recommended to me instead of putting me off and not fulfilling the record of my initial complaint. They also promised to pay for an X-Ray and office visit which I am now being billed for. This is borderline malpractice. The worst care I have ever received. I came in to have my toes stitched up after an injury. They said I needed a hand surgeon to repair my injury and sent me off to the Emergency Room. Unfortunately, before I left, they gave me a Tetanus shot. It seemed like it was the first time the person had ever administered a vaccine because the other 2 caregivers in the room cheered weirdly. The shot was injected too high on the arm causing a SERVA injury (Shoulder Injury Related to Vaccine Administration). Even though my toes have healed and I didn't need a "hand surgeon," 7 months later I still have the shoulder injury. Kaiser Permanente doesn't seem to care. I have basically been ignored. My first complaint was taken from someone I could barely understand in Manila, Philippines. Kaiser promised to investigate and get back in contact with me in 30 days. This did not happen. I have made 3 calls to Jennifer the facility manager and she has not returned my calls. I contacted the Department of Health only to find out you can't make a complaint to them because for some reason they don't have jurisdiction over this facility. My paper work from the incident doesn't show which physician or physician assistant was present nor which staff member administered the injection which injured me. Was hoping to have this addressed quickly so that others aren't injured or have a similar problem. If you need care, I would steer clear from this location because from my experience they don't seem very well trained, professional or caring.

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    Kaiser Permanente Riverfront Medical Center - Ripped off and scammed!

    Ripped off and scammed!

    Kaiser Permanente Riverfront Medical Center - Cracks on the left, chip upper right.

    Cracks on the left, chip upper right.

    Kaiser Permanente Riverfront Medical Center

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    Providence Spokane Heart Institute - Just so you know info is legit. ;)

    Providence Spokane Heart Institute

    2.3(9 reviews)
    0.5 mi

    Awful visit. After suffering a stroke in August, I was FINALLY seen to receive a home heart monitor…read moreon December 3rd. Receptionist seemed more concerned about my ID than about why I was being seen, and when I was seen, it was by a pair of nurses but no doctor ever came in. The monitor I was given after waiting FOUR MONTHS didn't even work. It was fitted to my chest and I was given extremely rushed instructions and told the "phone" I was given would let me know about any problems with function. It worked exactly 20 minutes before it repeatedly kept telling me the monitor had "poor skin contact" (this was after shaving part of my chest with the world's dullest disposable razor). The machine did this repeatedly throughout the night, making sleep nearly impossible. Either set me up with the right equipment or at the very least, don't make me wait a third of a year for faulty equipment (which apparently needs to come from the other side of the country?). My blood pressure and nerves really don't need more aggrravation, especially from an office with 18 doctors--none of whom even bother seeing the patient on their initial visit.

    Waited t months for a blood panel and INR check. Arrived at the clinic, and blood drawn. I asked,…read moreINR? No Dr did not order...Dr Le, cardiologist did not order, I was livid. Cnled my apt for two days later, no need to go, No INR. I slammed them on My chart. No health care here especially Dr Le...I fired her and will/will never go back. Apt in Salt lake with a heart specialist mid May Dismissed three doctors... Mack Foss Spokane Valley

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    Providence Spokane Heart Institute - On the 2nd floor.

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    On the 2nd floor.

    MultiCare Deaconess Hospital - hospitals - Updated May 2026

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