The guy here was extremely helpful. He answered all of the questions my wife and I had and helped…read moreus work through all of our options. We are going back next week to get a full set of chairs for our firepit. Highly recommend!

The customer is NOT always right…read more Sometimes, they're absolutely wrong and the requests they're making are unreasonable. I was one of those customers today, with the Amish Marketplace. The calm and respectful way Jake, the owner, handled the situation, is a testament to how great a businesses they really are. It all started when I had an issue with a shed I purchased from them. The doors on the shed were not opening right, because the shed was not level. I had stones put on the site of the shed and leveled prior to delivery, so I felt that if they weren't level, that must have happened when the shed was delivered. I swore it was the fault of the Amish Marketplace that the doors were no longer opening right (they call it "racked), and believed the delivery person must have moved the stones when the shed was pushed into place. I learned today that in reality, the site was never properly leveled and my perception of the situation was almost completely wrong. There were a few legitimate issues with communication between the delivery person and me, like he never mentioned a problem at the time of delivery, but apparently told the office that the site was terrible. The delivery driver was a very friendly guy and it was later explained to me that he was trying to be nice and not offend me, but I would have appreciated him being more straight-forward. That said, the owner of the Amish Marketplace (Jake) was really great about addressing the issue. He sent the delivery person back to our home to straighten the doors, at no cost to me. Unfortunately, the doors "racked" again almost immediately after he left. I was extremely frustrated and called Jake back. We talked for about 20 minutes and Jake explained the situation from his perspective, insisting that the site was never properly leveled. He said that from what the delivery person and I were both describing, it couldn't have been leveled. Jake wasn't the least bit rude or condescending, and by the end of the conversation, I agreed to pay to have the delivery person come back a third time. He was going to bring concrete blocks to firmly level it. That's when things really went sideways, because there was some miscommunication about when it would happen. I was under the impression that the delivery person would call me on Monday to schedule a day to come, and it would be done by the end of the week. In reality, he had off Monday and Tuesday, and he was booked until next week. He had planned to call me today and schedule for early next week. As a brief aside, in the past few weeks, I have been struggling with some really difficult personal issues. Things took a terrible turn on Monday, when I lost a special friend, and that loss hit me very hard. There was a lot on my mind when I walked outside to the shed today (Thursday) and could not open the doors, then thought about how the delivery driver hadn't called me or come to level it. I didn't know his schedule and felt like I had been duped, that they never planned on coming. Rather than call Jake back to find out what happened, I left an angry voicemail, demanding that the Amish Marketplace come get the shed and refund me in full. I was angry and extremely emotional, and I had zero desire to work things out. Jake called me back and we had a tense conversation, because he wanted to resolve the situation and I wanted the shed gone. I felt unbelievably overwhelmed and I just wanted it to be over. Jake believed that his company had sold me a quality shed at a fair price, and already went above and beyond to come back and level it for free once. He offered me two choices- 1. He would take the shed back if I paid $300 for the labor/gas involved in delivering it and picking it back up or 2. He would personally come to my house and inspect the shed, then tell me what could be done to fix it. I adamantly refused to pay a penny to have the shed removed and insisted that the whole problem stemmed from the shed being moved and positioned improperly, with the stones being pushed out of place on one side. Jake said if he came over and saw that what I was saying was the case, he would work with me. At that point, I wanted Jake to come see that I was right, that the stone base underneath the shed was level, and I wanted him to pay to take that shed away. (The shed itself was great quality and looked beautiful, but it was the principle of the whole thing) Jake showed up at my home about 10 minutes later. I was pretty angry and I think I had really worked him up on the phone as well. He remained professional, but strongly stuck to his guns and defended his company. It didn't take Jake long to look at the shed, look at the stone base, and conclude that he was right about the base never being level. That completely frustrated me and I pushed back, leading Jack to show me and explain in detail, all the tell-tale signs. He eventually resorted to putting a very large level directly under the shed (he brought a laser level as

We had some efflorescence on our fireplace. I called 3 other chimney companies and got 3 different…read moreopinions. Then I called Fireplace & Chimney Professionals because a colleague of mine used them. Ryan came out and did a FULL inspection of my chimney. He examined the inside, outside and went on the roof. He took dozens of pictures and assessed that my chimney was in excellent shape except for one chunk out of my chimney. But that chunk was not causing my efflorescence. It was because the chimney lost its repellant effect and needed to be resealed. Ryan was thorough, professional and incredibly neat. When he and one of his techs came out to service our chimney, they did it professionally and left the place perfectly spotless outside. I would highly recommend them to do anything related to your chimney.

Many businesses have a life cycle; from excellent to great and then fade out to confused chaotic…read moreservice. That's the case with this company. Don't dare to try and get a remote control replaced on one of your inserts. Forget about having the owner return your phone calls. I'm moving on.

I had the pleasure of finding Pro Service Chimney & Masonry after two other local companies let me…read moredown without showing up and a couple ridiculous quotes from others that were just absurd for a day of work with minimal materials. Greg, the owner was different on the phone than everyone else. He was so friendly and didn't make my job sound like some very involved, expensive job. He gave me a rough quote from some pics I texted and was at my house to do an accurate quote just a few days later. His quote on the phone was in the range he gave me on our phone conversation, so I was happy. Greg arrived with a helper which was also very friendly, and both respected my property and home. They were on time, gave me the best price out of 4-5 quotes and they did a great job! I got on the roof and inspected up close, and I am so happy with the finished job. He also uses better cement and products than others in our area. Hire Greg and you won't be disappointed!

Pro Service Chimney & Masonry responded within a few short hours to my request for a quote on Yelp,…read morethey set the appointment and came over within 2 days. They did a cleaning and inspection of my wood-burning chimney. The price was lower than their competitors, Greg was professional, knowledgeable and gave me some tips, but didn't try to upsell me on anything. Very nice folks, did the job quickly and affordably. Will definitely call them again when I need any chimney service. Highly recommend!

I never thought I'd have to write a review of a Chimney Sweep service, but after seeing someone…read moreelse's nonsense I just had to say something. I used Mr. Joe's this last season and I too purchased a discounted service with a voucher through an online company. I had no problem booking an appointment within the month. Everyone I dealt with was polite and kind, courteous and professional, and the job was done expertly. And let's be honest here: if you have a voucher with an expiration date, and you don't cash it in before the expiration date, that is nobody's fault but your own.

First and foremost, IMO, WAY TOO EXPENSIVE FOR THE WORK THAT WAS DONE. I had my chimney swept,…read morewhich was about a 20 minute job. The bill came to $175.00. And there was no additional work done to the chemney. For that much money, I'll buy the brushes and do the job myself.

We had John come out to service our 5 year old gas insert that we had purchased at Krings and he…read moredid a fabulous job. It's never looked so good. He gave us some quick tips that we didn't know and ordered some items that were missing/broken that were still covered under warranty. Can't say enough about their service and products. Thanks so much!

Came in today to purchase a grill for Easter Weekend, they had a nice selection of Napoleon's. They…read morewere the only store where I could find an all black one with more than 3 burners. I was treated with respect as soon as I walked in, I was very happy with my experience and I'll be back with the wife to look at a fire pit.

Outstanding work and friendly service!! Seeing the before and after with my own eyes was alarming!…read moreLesson learned on being more regular with the sweeping... Will be using this service again next year!

We had an appointment today at 7am. No show, no contact. I called them. Both numbers are forwarded…read moreto a number that is out of service. I believe they are out of business

I have hired many chimney sweeps over the years, but Hipp's was by far the best! They were very…read moreprofessional and thorough, cleaning my stove in addition to cleaning the chimney. The father and son team did a great job - they took apart the stove, cleaning each component and putting it back together. No other chimney sweep has even done that. They told me how much soot was in the chimney and talked to me about the proper wood to use. I will definitely use them again.

My husband and I have had a great experience with Bob since 2016. However this morning I spoke to…read morehis wife Tina and she was less than professional. After explaining to her that the repair done earlier this year was causing unsafe fumes and the caulking was melting, I asked someone to come out to repair this before company arrives this weekend. (We lit the stove for the first time this season last night and discovered issue). She proceeded to tell me that Bob was out of town and unreachable. I asked to speak to him since I have never spoken to her in the last three years. She told me he would not be able to come out until the end of the month. Despite not raising my voice even though she was, and just trying to figure out the next steps, she proceeded to tell me that I was repeating myself and that she was questioning my mental stability. As a licensed clinician in the mental health field for the last 10 years, I found this comment quite disturbing and severely unprofessional. Despite our experience with Bob being great thus far, we will not be using this company again and advise others to find services elsewhere if you're looking for professionalism.

John was recommended to me as the "Guy who could fix my chimney and do it right", so I gave John a…read morecall, he and his team are pleasant to work with, he understood the issues presented to him and the urgency to get my falling apart chimney repaired. My chimney was in pretty baHis team arrived on time and completed the job at the promised time. I'm very happy with how it turned out. As John says, this chimney will never need any further repairs.

Professional from start to finish. work was done well and quick. The offered fair pricing.read more