Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

ABSOLUTELY HORRIBLE !!!!! Bus was scheduled to leave lex ky…read moreat 230. It never showed. No one told us anything. Finally at 4 , someone appeared and said the bus will be here at 440 It never showed. Again, A lady appeared and said the bus may or may not show up at 7-730pm but I leaving so I'm locking the doors and you have to wait outside for 2 hrs. It was 30 degrees outside and I didn't have a jacket. I finally got a hold of someone on the phone and they said the bus will be there at 748pm. This is a horrible business!!!!! They need to be reported and something done. They kick people out in the freezing cold with no where to go.

Station is closed more than it is open. Do not bring an electronic ticket - print it at home and…read morebring it with you. Had to sit outside on the ground to wait for our bus, and it was not a pleasant experience. There was one poor little kitty in the station who seemed to be starved for attention. We left a can of cat food on the counter. Last trip, we took to Louisville for the State Fair. The buses to Louisville are operated by Miller Transportation, and the buses were spotless and the drivers were very kind.

I gave a one star because there is no options for zero stars. This service is soo unreliable,…read morethey're always late, the app is horrible and works at a bare minimum. The app will tell you the bus left 5 mins ago, yet you're sitting physically on the bus that has not gone anywhere. Or the bus NEVER came. The customer service at the Transit station is not a service at all. The people working there are rude and could careless about you as an individual or their job. Whomever rates this service as good is lying. It's unprofessional and unpleasant!!!

Some of the bus drivers are the rudest people you will ever meet. If you have a bad attitude or…read moredecide to bring your problems to work choose a diff occupation dont work with the public.i personally worked in public and had to suck it up and be friendly so do you job bus 6. Mean while I'll be praying for you The evening bus driver #6 is very rude..

Fun (funny), Friendly and Professional Blue Grass Tour…read morearranged the perfect day tour for us! We were hosting around 50 people from California, Colorado and Washington that were coming to Kentucky for the first time for my daughters wedding. I had previously been on pre arranged tours with this company and was never disappointed! I was a tad nervous to try and plan a tour for so many people on my own but after the first phone call I knew I had nothing to worry about. Deanna and staff put together a few different tours at different price points for us to choose from We choose an all day tour, we visited Buffalo Trace Distillery, Glen Willis historic home for lunch and Town Branch Distillery along the way our awesome tour guide Mike provided us with facts about the beautiful Kentucky horse farms, country-side and Kentucky history.

Erin and her husband were awesome. She is so full of energy and extremely knowledge about…read moreLexington history. I loved my tour to explore Lexington and enjoy some cocktails!

We are just now packing our bags and are off tomorrow morning. What an amazing trip. We booked…read morethrough Kennedy Coaches and had the most wonderful driver, Kevin Finn. Trust me if you want the best of the best Kevin is your man. We have had many events around the globe but I gotta say this one was very special. Kev knew how to avoid the mob and get us up the Cliffs of Moher to a private parking spot. We were whisked away to so many locations only to end up in the front row, Trinity College, Book of Kells, Killarney, the Ring of Kerry just to name a few. Kevin even got us into a Michelin (nod) 5 Star restaurant named Kai in Galway, unbelievable. You simply can not match this. Look no further, Kennedy and Kevin Finn is all you need to know.

An absolutely solid company. Ted Kennedy is truly a perfect gentleman. Great family owned company.read more

This is my first one star review. I usually try to avoid giving poor reviews, but in this case I…read morebelieve it is necessary. Very horrible service. Believed I was booking a horse farm tour and bourbon tour after requesting this and sending back an email stating I was looking forward to the tour, and never was told otherwise until the driver already had picked us up and told us no tours were booked for the day. Spoke to JB in the office who was rude and then told the driver, without my knowledge, to take my group home. After initialing refunding, I was told my credit card was charged again without my knowledge or consent. When I told the company this was not OK and they were not authorized to charge my card, this is part of the response JB/Thoroughbred Limo sent me: "Your comments tell me you are someone looking to scam an honest small business... You remind me of the scammers at restaurants that want their $200 tab comp't because the $5 kids meal french fries were cold... You must desperately need the money. Have a good weekend. JB Thoroughbred Limousine 859-273-3690 https://www.facebook.com/thoroughbredlimo/ www.thoroughbredlimo.com www.instagram.com/thoroughbredlimo" JB and Thoroughbred Limo's conduct and insults demonstrate extreme unprofessionalism and poor business skills.

Extremely unprofessional company. Called to book but the phone number refers you to their online…read morebooking website. Went to website and books. After not hearing from them for a month I email the company and receive a phone call. Was informed that my request "fell" through the cracks because they were not checking the website and they can not fill the request without charging me more. The person on the phone informed me that my date requested is a special rate and I could just pay more to continue with my rental. No where on the website does it state Saturday's in May require a special fee on the website it specifies certain events such as derby, breeders cup, keeneland etc. There is not one of these events Occurring on my date or in the city of Lexington. As a bride I would not pick this service as my transportation. Here I am a month out from my wedding scrambling for something else. This company is unreliable and untruthful. Wish I went with something else.

Thomas and Ron were great hosts on our tour today. We really enjoyed the Saturday Social Tour!…read moreThomas was very knowledgeable, respectful, and kind. Ron kept us safe on the road. It's nice to be able to try wonderful places without worrying about driving! They have everything you need to have a great day on the bourbon trail; light snacks, water, soft drinks, and cups to sample with on the coach. We enjoyed our time with our guide at the Frazier getting a brief knowledge overview of bourbon before our journey began. We started bright and early with a delicious tasting there! We then had a delicious lunch that was ready almost exactly when we arrived, which was great after already having a few tastes! The tours at Jim Beam and Heaven Hill were very informative and enjoyable. We really hope to go to try out the Thursday and Friday tours sometime soon!

Stu is a great driver and very professional! Would use this company again! Definitely a great…read moreexperience.