Had an issue with poor construction that led to a roof leak into an exterior stucco wall. First guy quoted me $1850 and he missed the real cause of the leak, so I called this company. The guy came out that afternoon and took all of about 5 minutes to diagnose the problem, telling me he couldn't see the work costing more than $600. We got the estimate for the job, at $925. And the estimate is just that, an ESTIMATE. Since we were in dire need of the repair, we agreed to the estimate and sent it back. (Note, no where on the emailed estimate did it state it was a contract). After several days, we hadn't heard anything so I called the business to confirm they received the fax. I was told someone would return my call. They never did. I called a couple days later and spoke to the owner who said someone would be out in a day or two. Good thing I was on my days off and didn't have to work. Who can plan on "in a day or two"? So two guys fixed the issue in only 2 hours. We are very pleased with the work done but the issue we have is with their lack of customer service. I received a call from the business stating the job was complete and to pay $925. I explained I found it hard to believe that 2 guys working for 2 hours and materials for a 5x5 area would cost that much. I asked for a detailed invoice but never got one. Couple weeks later I got a call asking to settle the bill. I again explained my issue with the invoice and the gal on the phone became rude and said the job was done and I had to pay. I asked exactly what the costs where and she stated there was labor (no hourly rate provided), drive time to and from the job (never explained or mentioned in the estimate). At this point I figured she wouldn't help me so I asked for a detailed invoice to be mailed to me, and asked for the owner to call me. About 5 minutes later the owner, Wolfy, called. I explained to him I thought $925 was a little high for the work done and asked for details on exactly what the bill entailed. He went into the same speech as the gal I just spoke to, adding workers comp costs, gas, drive time from the "yard" to my house and back even though the two guys said they were going straight over to another house in my neighborhood less than a quarter mile away, driving out Monterey County into Santa Cruz County to get materials (really? there's no place in Monterey County that sells roofing supplies?). None of which was detailed in the ESTIMATE or verbally conveyed to me. He then said I signed a contract and have to pay what was on the contract. I explained to him we signed an ESTIMATE agreeing to the ESTIMATE and no where on the ESTIMATE did it state it was a contract. This just pissed the guy off, started interrupting me saying "what's the issue, we fixed the problem." I again tried to explain none of the costs he was talking about were stated on the estimate and he might want to detail those costs in the future. His indignant response was, "No I don't. I don't have to." You're right, you don't have to, but people want to know what they are paying for. I wasn't getting anywhere so I asked (again) for a detailed invoice listing all costs. I never stated I wasn't gong to pay, just wanted to see what I was paying for since their employee originally said $600 and the work ended up being more than that. When you go to a restaurant to eat, do you check the receipt to make sure you weren't charged for something you didn't order or overcharged, or do you just pay the bill without looking at it? Flakey and unreliable as far as returning calls and absolute shitty customer service over the phone. Two stars for fixing the issue in a timely manner. Will not be using them again or recommending to anyone else. read more