I brought my car in for normal service. They knew all the items that had to be serviced and showed…read moreme what they were. They did the service on time and gave me the car back completely clean. Very good shop.

I've been taking both my cars to Ken Scales for the past 12 years, but since Ken retired and his…read moreson Jeff stepped back from the business things have gone downhill, which is usually what happens when there's no owner presence on-site. When I took my Subaru in for an oil change, the tech didn't tighten the oil cap which popped off and blew oil all over my engine. Then, two weeks ago my Corvette wouldn't start, made a loud noise when I pushed the start button. AAA was not able to start it. Had to call a flat bed. Ken Scales did nothing for 2 days. On the third day they called and said the battery was dead. I told them I suspected something else was wrong because a dead battery makes no sound at all when you push the start button. I asked them to check everything having to do with starting the car that might have caused that noise. When they called to say they replaced the battery, I asked if they found what was causing the noise when pushing the start button. They said it was just a dead battery that's all, couldn't find anything else. This week, I drove the Corvette to Brookings, turned the engine off, but when I tried to start it again it made the same noise as before the new battery was installed. Worse yet, AAA said there were no AAA approved automotive service places within 30 miles, and they will only tow for 3 miles. I was terrified - 2 1/2 hours from home and no way to get there. After hitting the gas pedal a couple of times, I managed to get the car started, decided to try to make it home to Jacksonville. Took the car to Bob Thomas Automotive (BBB approved). They took the car right in, called me to say they hadn't found the problem yet, but assured me they would keep looking. Next morning their best technician called to say it took him 2 1/2 hours, but he finally found the problem. The grey wire to the fuel pump was loose. I will NEVER take my cars to Ken Scales again.

The techs at Tom's auto service are amazing! Very knowledgeable and helpful…read more I'm an Oregon native but currently live in California. I was up visiting in grants pass when all of a sudden, a terrible noise was coming from the front right of my engine bay. Not knowing the exact cause, had my suv towed into Tom's early on a Monday. By Monday afternoon they knew what was wrong, had the part is stock and could get me back on the road by end of the next day. They were even complete early and upon pickup, the tech showed me the broken fan from the radiator fan assembly that was basically wobbling away making quite the ruckus. I am so thankful that Tom's was helpful, knowledgeable and quick. They did come highly recommended by some friends so I'm glad I trusted them. If needed, will definitely take vehicles back to Tom's.

Worst Brake job I have ever had. Brake dust everywhere and they screech as new brakes. I called to…read moresee about a refund and I was rudely told no and to deal with it

The time of repair given and the estimate of cost were far better than I could have imagined. Leo,…read moremy service writer, was spot-on with his desire to give me the best quote available, provide me a ride home after drop-off, and having the job done by the service team incredibly early on pick-up day. I will definitely keep Keith Schultz Auto Repair at the top of my list!

Hands down the BEST auto shop I've ever been to! From the moment I walked in, the entire team was…read morewelcoming, professional, and genuinely helpful. As a young woman, it's rare to find a place where I don't feel talked down to or taken advantage of -- but here, I felt completely respected and taken care of. The front desk staff is amazing -- they break everything down in a way that's easy to understand, they're honest, transparent, and you can tell they truly care about their customers. No pressure, no BS, just real, trustworthy service. They took great care of my 2016 Toyota Tacoma and made the whole process stress-free. Huge shoutout to Jake for being super helpful and understanding -- especially in moments of frustration. His patience and kindness didn't go unnoticed. I recommend this place to everyone I know -- they've definitely earned a loyal customer for life!

Canadian driving through Medford and in need of air conditioning repair. The front desk staff was…read moreVERY helpful and professional. They were able to get my car in the next day diagnosed, and repaired while I waited. Tech did the repairs quickly,then took the car for a test drive and was quite concerned about a rear wheel bearing noise. He recommended a quick ck and decided bearing was finished. The owner Ken gave me a loaner for the night and the Tech had my car ready to go by 8:30am. :} In my opinion this is exceptional service and should be recognized as such. Thanks for the help.

SOAC has a secret asset above every other car maintenance business in the area. His name is…read moreAndrew, and he is the best professional diagnostic mechanic anywhere. Seriously. My husband has followed Andrew through the years and all over Medford as he built his skills and reputation. I'm actually hesitant to tell too many people about him because I don't want him to not have time in his schedule when I need him. But I can't help bragging about him and the service at SOAC either. Speaking of service, (at the helm) Ken is also the best ever! Always helpful, efficient, knowledgeable and caring, I have never been let down by anyone at this business. I don't know why it's taken me this long to write a review, but I'm doing it now out of sincere appreciation for years of outstanding service and kindness.

I will always get my GMC's serviced here. Although they are a bit more pricey, they make sure to…read moreget the work done correctly. They are always honest. They have helped me numerous times to correct issues another mechanic made on my vehicles.

We had the best buying experience! We had not bought a new car in 20 years so we were really out…read moreof the loop, but Shawn walked us through everything and was there to help us every step of the way! The "money gal" Stephanie was amazing also and both of them have reached out to us, post purchase, to ensure that we are happy. Great communication and wonderful customer service...this place really cares about their customers.

Was ready to hand over cash to purchase a car on the lot. We agreed on a lower price, not a man of…read morehis word! Then, the car wasn't on the lot as I had an appointment to test drive it, excuses were made that one of the workers was using it! She could have used another lot car knowing I had an appointment to drive it. She loves it to much, sounds like they won't let it go! Then remove it from being available on your website. I left feeling like I was lied to over and over! Not getting my business anymore! They come across as being very friendly, just not knowing how to be honest and i don't like being lied to!

This place is a total RIP OFF. I brought my 2017 Electric Drive Smart Car fourtwo because it said…read moreit needed annual maintenance. After 2 hours and several calls asking how much they were going to charge with no response, I went to pay and the total charge was $378.74. The only thing they replaced was the "dessicant air drier" which they charged $150 for. They charged $179.50 for the maintenance. I found a YouTube video: How to change desiccant cartridge in a Smart Fortwo Electric Drive (451) https://www.youtube.com/watch?v=unAZEQQ8HWU&t=116s where they said the part was $54.03. WARNING: DO NOT GO HERE!!! They are non-communicative and a rip off. My bad for not calling around and looking at reviews on Nextdoor. Be forewarned. I should have checked Yelp :(

While on an RV trip from Northern California to Coos Bay, Oregon we lost hydraulics which includes…read moresteering and brakes on I-5 430pm on a Saturday. Luckily we were able to keep control enough to coast down the offramp at grants Pass. It was hot and lonely there on the side of the freeway and I was thinking there is no way this trip is going to continue. We started calling for tow trucks and mechanics, but on a Saturday I I had very low expectations and was assuming that I would be spending the weekend and Moore in Grants Pass. After making several unanswered phone calls, I finally had luck when I called Jesse's automotive not only did Robert answer his phone on a Saturday it was minutes before closing! I can tell you from experience that no Mechanic enjoys working on a motorhome and even less so minutes before closing on a Saturday Somehow, Robert was able to get the parts and changed out the serpentine belt! While he was digging through this mess on a hot engine, he noticed that the radiator had developed some cracks and pointed them out to me. I thought for sure I would be spending the weekend in grants Pass waiting for him to open on Monday. I was wrong. That saint of a man started calling around, looking for a radiator before the parts stores closed. Stayed well past dark completing our repairs. I highly recommend Robert and his business to anybody looking for a highly skilled (and compassionate) mechanic. Thank you Robert! You went above and beyond for my family and I. Thank you!

They had my vehicle for almost a year. They lost the book to the vehicle and the registration. They…read morerefused to give me the stuff that I had bought. They shoved screwdrivers through hoses on the engine that was in the vehicle. When I pulled up to check on my vehicle because they wouldn't answer their phone, they would yell costumer put it out. I can only assume they were using drugs. They are a very rude bunch of humans. They spend more time sitting then anything from what I have observed. I'm in the process of getting a lawyer. They broke the gas tank and gard. So many other things that they have done and won't own up to it.

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.