Our experience with Wolf Pack was disappointing. I now realize many of their reviews are probably written by friends and family. We tried the daycare/training program and had a terrible experience at every turn.
I applied, got an email response, and scheduled an evaluation. We arrived 10min early, let them know we were there. Bill looked confused, and I could see Jared was starting a one-on-one training session... clearly not available. Bill apologized. Jared acknowledged us by holding up one finger and shooing us out with "give me a few minutes." When he finally broke away from the private session, we did the eval outside... amidst the sounds of rt-28 traffic, only taking 15 of the 30 mins promised for the appointment. He barely interacted with our dog, kept cutting us off, and didn't listen to what we said/asked. We figured it was just a bad day, and signed up anyway. They didn't make any notes about her quirks or needs. We had to ask how the process worked, and were told to just "show up."
First day, drop-off. Nobody checked her in or asked her name. Pick-up. Gave her name, brought out another dog with the same name. Good place to try and steal a dog I guess. After getting her, waited for someone to say how she did on her first day. "She did good, you can go." She pulled to pee, like she hadn't been able to in hours. She seemed off, acted a bit tense, flinched a few times... really abnormal and sketchy. I don't think she got any training either, because Jared was pulling in as daycare was closing. The worst part...
The next morning, we noticed she had a freshly cracked tooth. I was sure it happened at Wolf Pack, because we're always with her otherwise. When I called, Bill asked if she was okay... that's the one good thing. Jared got on the phone, unbelievably rude. He denied any responsibility, but didn't even know which dog I was talking about. After some back and forth, staff said she was "calm in the kennel." I was like wait, they put my rescue with separation anxiety in a kennel, after I tried to tell him at the eval that she freaks? I'm sure she tried biting the bars of the kennel. I asked if someone stays with the kenneled dogs or if there is a camera on them to maintain safety. Nope. I asked if they kept notes about what else she did for the day. Nope. Jared told me she "had some playtime and training." I asked how, since she needed to be dog tested. Clearly a lie. There should be a system in place to track which dogs are there and for what services. He said she "did a walk-by with other dogs, spent some time in the kennel, and probably some training." Probably? How did the "head trainer" not know? That was the whole point of going there. Obviously he had no idea what went on during the day, or the staff was covering up the fact that something sketchy happened.
I told them the vet had to take the tooth out. She's only 3yo and lost an incisor because of their negligence. I asked if they wanted to offer any sort of consolation. No. Bill did give me a refund though.
They are unfriendly, unprofessional, and unsafe. Only select customers receive the best Wolf Pack has to offer. I think their intentions were good once, but they have become more about making money than making sure the dogs are cared for. High maintenance/needy dogs are discarded in a kennel for the day. They are disorganized and careless. Wolf Pack may train your dog well, but they won't necessarily take care of it the way you would want. read more