Avoid like the plague... If I could give this company zero stars then I would.
AWFUL customer service, can't get in touch with anyone over the phone, no-one comes back to you with updates via email.
I returned TWO items a month ago and put them in the same packaging. This is a huge mistake as apparently they have to be returned separately in two separate parcels to the brands. (So if you wanted to return 7 items to 7 different brands, you would have to send back 7 different returns?!).
I haven't heard back from the company regarding receiving the other item I sent back and I have now been charged for this. Not only that, but since I bought the first item, they have changed the price of it meaning that I am out of pocket with my first refund leaving me with just a £2.93 refund.
So confusing, upsetting and frustrating. I never ever leave negative reviews but I'm honestly pulling my hair out with this company! Be careful! read more