We recently had all of the carpeting in our home replaced and Wolde Flooring made the entire process extremely easy and while competitively priced. I would have no reservation in recommending them and would personally use them again for any future flooring needs! read more

Entire staff is friendly and helpful. Wolde coordinated and communicated every step of the process. During the proposal, we made changes and WOLDE quickly updated the proposals for us. Everything went well, removing of the previous tile backsplash and the countertops went smoothly. --- The counters were installed the next day and when the new tile came in, the crew taped with painters tape, cardboard down on the floors to protect them, fixe some drywall behind where the tile would be to ensure the tile adhered correctly and did a great job of installing the tile. WOLDE coordinates the previous tile backsplash removal and install of the new tile. (This was important to us as 2 other very good companies did not have their own tile companies and that required us to call the tile companies to coordinate, whereas WOLDE coordinated the counter tops and tile. Price was better than the other 2 estimates we received. (WOLDE, nor the other 2 companies we asked estimates from have their own plumbers and prefers the customer coordinates the plumber. (disconnect plumbing from the sink, then after counter tops where installed, plumber came back next day to reinstall the plumbing. (if you have a Gas stove, make sure the plumber disconnects that too.) We are very happy with WOLDE. read more

I had a custom home built by Murphy Homes in Madison. Wolfe Flooring was the subcontractor used for all the floor, shower, and tile work. Within 6 years, our shower started leaking into the basement. Our subfloor is rotting with black mold. We spent $3,500 ripping out insulation and remediating the moisture/mold. We are now spending $25k redoing the shower and tile floor in our master bathroom. The shower itself was a disaster. The waterproof membrane didn't cover the shower up to the perimeter of the shower. The floor was improperly sloped to allow for adequate drainage (essentially, the floor sloped into the bedroom). The backer boards were secured with drywall screws that were disintegrating. The backer boards also had inadequate screws to hold the boards in place, essentially allowing the boards to float between the tile and subfloor. To make things worse, the shower walls were not waterproofed at all. While the shower "looked nice," the primary function is to keep water inside the shower and Wolde failed us miserably. After speaking with other tile contractors in getting estimates, they all said Wolde Flooring uses unskilled labor. Our neighbors have had similar issues with these people, particularly with the showers. It was very obvious looking at the poor quality underneath the nice finishes that Wolde is not who you want to go with. I would never let these people back into my home, and never let them do work for my friends without letting them know about our issues. read more

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The service was tremendous at the store with Amy to start with. The end result was a beautifully renovated bathroom that I absolutely love and it's all thanks to Wolde Flooring! read more

We purchased new carpet for our bedroom. The service was great, quality excellent and installation went without a hitch. Prices are comparable to other places we checked in the area. read more

Our new house had flooring, tile, and countertops installed by Wolde. There have been a few issues since we moved in, which is normal for new construction. The Wolde Warranty team has been super responsive and quick to resolve these issues. I've had a broken tile repaired, grout repaired and a couple floor boards replaced. Hector and David were the ones who came out and they were super friendly and efficient. read more

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Recently did business with Wolde to cut and install a granite kitchen countertop. I sense that this business has yet to embrace the popular Huntsville concepts of quality inspection, root cause, corrective action, lessons learned, and process improvement, all of which would EASILY reduce risk of error and improve customer satisfaction. Their business model appears to be: do a half-ass job the first time, and then if the customer complains, then they send ppl out to do repairs and maybe give the customer a discount. The countertop they cut and installed had: a) Multiple digs in the top surface (pictured is the largest). They came back and repaired them all. b) A large section of the outer diameter was unpolished.They came back and polished this section. c) There was a blowout chip in one corner. They came back and repaired it. d) One side of the granite next to kitchen stove wasn't fabricated with a 1/4" round edge as specified on the invoice. We requested and they then granted us a cost discount after they attempted to sell us to accept as-is with the notion that it was a legit "appliance edge." (I cant find this term with google) e) The countertop overhang was cut ~ 5" too long after we had asked for 36" long (see pic, paper Wolde declined to receive when offered in-person when we visited store to pay the 50% down-payment, after they had already measured wrong once). They then came out to the house and "measured" again, and then cut, length was ~ 5" past the tile backsplash - the installer guy noticed this before we did. Wolde later explained to me that they didn't do kitchen design to have an opinion on the mismatched length to the tile backsplash, but they then proceeded to play the role of kitchen designer by highlighting the benefits of a larger overhang. We declined their offer to come back, remove the countertop, take it back to their shop to modify, and then reinstall. We elected rather to tolerate this defect as-is rather than give them more opportunity to screw the job up further. read more

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Great people, great service. and great products at a resonable price. what more do you need to know? We plan to go back for a kitchen upgrade and to finish our hardwood throughout plan. read more

I don't typically leave negative reviews, but in this situation I felt like I had to. Working with Wolde was the worst experience I have ever had with a professional contractor. In July, Wolde and I came to an agreement for a $17,000 flooring installation at my home. In the agreement, it was stated that every attempt would be made to have the installation complete prior to August 5th. The initial installation date got pushed back to the last week of August due to shipping/manufacturing delays, which I was fine with considering the current Covid situation. It is difficult to get things on time. Understandable. The installation took about 3 full days. I wasn't thrilled with the installers, a group of 6 guys, not one of whom could have been over the age of 19 nor spoke a word of English. They were pretty disrespectful of my property, at one point they were dumping this concrete-like mix on the siding of my house. If I had not noticed it almost at once, it would have hardened and the siding would have required replacement. At this point, I was a little disappointed with the whole experience. Still, I understood that good help is hard to find and utilizing less experienced installers is in part how Wolde keeps their pricing competitive. After the installation is when the real problems started. The day after the installation was completed, I noticed the installers had cracked a few of the tiles on my fireplace hearth. I had taken thorough, dated videos of the entire home before and after the installation, so it was clear when the tiles had been cracked. I informed Wolde, and they said they would repair the tiles. Then, Wolde went completely off the grid. Over the course of two months, I sent numerous email to both the installation coordinator and the general manager asking when we could finish up the job. Not a word in response. I also called and left voicemails with both of them on multiple occasions, not a word in response. Keep in mind this job was originally supposed to be completed in early August. Here we are in late October and not only is the job not completed, I haven't even heard from them in two months. At this point, I was furious. Calls/voicemails/emails did not seem to work, so I sent a formal demand letter via regular post return-receipt-requested. The morning the letter got there, I receive a call from Wolde. Amazingly, the replacement tiles had just gotten to Wolde that morning. What a coincidence. They end up coming out and doing a partial repair of the fireplace with tiles that clearly do not match (see photos, the original tiles on the wall are clearly white and the new tiles they put on the floor are gray). I inform them the tiles do not match and they ignore the emails and send me a "final invoice". At this point, we are getting into early November, and I am fed up with Wolde. I decide to pay them and get someone else to come repair the fireplace properly. When I review the final invoice, I notice an additional $650 worth of charges that were not present in the original contract. The contract was crystal clear, "firm fixed price contract and not subject to changes". I inform them of this, and they treat it as an oversight. I think these junk fees were added to cover the cost of partially repairing the fireplace their installers damaged. In summary, I spent $17,000 with Wolde on a flooring installation that was supposed to be completed in August. The job was not completed until November, and I still had to have another flooring contractor come out and properly repair the damages caused by Wolde's installers. Bottom line, don't use Wolde Flooring. If you do, ensure the contract states it is FIXED PRICE, or else they will tack on junk charges to you as well. read more

Wolde Flooring - Wolde only replaced the tiles on the floor, not the wall. The tiles clearly do not match. - Carpeting Near Me - Madison, Alabama

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Excellent people, knowledgeable tech and management, as well as the service to people as a whole!

Love the store, the products are unique, customer service is amazing!!! Products won't take forever to get them !!! Worth every penny! Great quality! And Amy Carter is the one who will help you and make sure you are satisfied ! She is the best ! read more

Installers were very professional, cleaned up after completing work and discussed any issues that arose before proceeding. Great Work and I really appreciated the extra assistance Ms. Tasha Dickey provided in getting the project completed. read more

Wolde performed a lot of work including replacing most of the floors in the house with both hardwood and tile. They also remodeled two of our upstairs bathrooms. I'm pleased with the end product. Great design and great products for a good price. There were a few issues with follow-up which is why the 4 star review. But over all, a good place for your remodeling needs. read more

The ladies in the showroom were very helpful and courteous whenever we went in the showroom for any reason. I am also happy with my new kitchen sinks and bathroom sinks; however I am not pleased with the granite I received or the backsplash tile work that was done. The granite we selected for our countertops is pretty, and we choose the type and pattern of the granite we wanted to replace our formica countertops, but we were never directed by our designer or the shop people to return to the store to choose the specific slab we wanted, before the stone template was cut to size. I wish I had been able to do that because the granite countertop stone that was installed in the kitchen feels very rough and scratchy when I wipe it down with a rag. When I look at the stone and feel the stone with my fingers, and it is covered with little pits and the countertop doesn't seem to be very polished and smooth. I have had several homes with granite countertops and none of them ever felt as rough and full of pits like this stone while being wiped with a cloth or with my hand. I am very disappointed in the quality of the stone that we were given. Also, I saw the granite installer seal the kitchen countertops but now, 3 months later, we've noticed that the bathroom countertops are darkening near the faucets where the soap dispenser is located, probably from water standing, and we don't think they thoroughly sealed the bathroom counter surfaces. Now we have try to seal them ourselves and hope the dark staining isn't permanent. Another disappointment. For our kitchen backsplash, I chose a darker beige subway glass tile backsplash. For this type of tile, we discovered that the beige color comes from the film backing attached to the back of the glass tile. When the installers cut the tiles to size in order to fit it the upper edges, the saw cut the glass tile but tore off the backing film and left very jagged and uneven backing from the saw. So when I look up at the very top tiles of tile backsplash as I am standing at my sink, I can see the ripped jagged paper backing and it looks very sloppy and unsightly. I am not happy that they did not take every care to try to minimize ripping off the backing as they were cutting the glass tile. I'm surprised that they did not have a cutting technique that would minimize ripping the film backing when cutting the tile. Definitely not ever choosing glass tile if I ever have to do another backsplash install. The countertops and backsplash was an expensive major project and we assumed that the installers would be experienced and skilled professionals that were knowledgeable with handling granite stone and cutting glass tiles. Needless to say we're disappointed in the quality of the stone we received and the tile work of their installers. An very expensive lesson for us to learn the hard way. :( read more

Second time in the last few months I have called and received wonderful service! Prices are good and I would use this team any day! Thanks to Carly H. and Leon for providing great services to our community. read more

Amy our rep was very knowledgable and professional. Asked what we wanted, informed us on how the process worked, quoted the project and made it happen. Great experience, great selection of stone, and I feel good about working with this group. Also, price was actually less than home depot. J read more

Wolde has been terrific. The carpet we selected was no longer available. They contacted us, we selected a replacement. Wolde had the carpet order and installed within 2 weeks. Second choice turned out great! read more

Although Wolde was replacing some damaged vinyl flooring, our floors look great! The installer was very knowledgeable and gave us helpful tips on how to keep the floor looking good. read more

Floors look amazing. The install team was very professional and got everything done quickly

Wolde Flooring helped me select carpet and schedule installation from across the country! I had a very specific date for installation and they came through, despite the awful winter weather. read more

I've received numerous emails from Wolde asking for a review and I've replied numerous times starting that I have issues with the grout in our master bathroom. So since I haven't had a return reply from wolde I will state I'm about 80% happy with the work they performed the rest has to do with the grout pieces falling out or the grout wasn't put on the tile properly. So customer service for return contact is not good. read more

Horrible customer service! Got a hello at the door and that was it. Walking around 30 minutes at least and got looked at by three different employees with neither of them even acknowledge us. We are the process of remodeling four bathrooms and a kitchen and had questions that needed answering. We are going elsewhere! read more

The best at what they do hands down. Amy Carter and her team did a great job start to finish. Couldn't be more excited with a black mist leathered countertops and kitchen backspace. read more

Won't answer phone or return calls. They had a guaranteed sale but acted like they didn't give a damn whether I bought it or not. Eventually I found the same flooring somewhere else. Had to go out of state to buy hey I wound up getting it for $600 less with the added bonus of not having to pay Madison's confiscatory sales tax rate. read more

These clowns have no idea what they're doing. Don't waste your time with this company. They subcontract immigrant workers who don't show up to work and they ignore calls made to find out what's going on. This has happened 3 times for the same job. The office workers are clueless and will also ignore your call. read more

OMG!!! Hard to contain my joy! I chose Wolde Flooring because when we moved here, we used Realtor, Christina Wolde, to help us find a place to rent before we learned more about the area and decided where to buy. She was awesome. I knew I'd never forget her. We eventually bought a home. Almost 7 years later we wanted to remove carpeting in the 4 bedrooms and match the wood flooring in the rest of the house. When I went to the Wolde Flooring's showroom to match my wood, my head turned in another direction and we chose a rock-like tile called Dekton Trillium - soooo gorgeous and more than that...soooo totally us! The crew came late morning on a Thursday and walked out the door mid afternoon on Saturday - four bedrooms and 4 closets - minor paint touch up, and clean up, and they were gone! We just can't get over the transformation. Too...all of our furniture is sitting flat...nothing needs to be shimmed to be level. It looks elegant and fabulous and it is so cool it almost brings me to tears....It is WAY MORE beautiful than we could have imagined in our home. The Staff in the office and showroom make you feel like family. The flooring sub contractors - PROFESSIONAL ALL THE WAY. I highly recommend you visit their showroom and take a look around. Don't settle for less...find your bliss like we did...and let them do their magic. If you aren't sure about your decision making process, they have designers on site who can provide options...and WOW - do they have the options!! read more

Wolde was amazing from start to finish doing our granite countertops! Super helpful, large variety in stock. The price we were quoted the day we chose our slab is the price we paid. 100% recommend! read more

Quick service and installation. Very pleased with our entire flooring project! Highly recommend.

The wood flooring we ordered had to come out of New Orleans. It arrived for pickup at the quoted time at Wolde Flooring. I installed the flooring myself nearly a year ago and it still looks great today. I had ordered a little extra expecting more waste and color variation than I had, but I had very little waste. I was surprised when Wolde Flooring refunded the full price for the wood flooring I had left over since it came out of New Orleans. read more

I have to say my initial visit Wolde was very nice at first but went downhill very quickly from here. I talked to a man named John who was very direct and helpful on the sales floor. He answered my questions and assisted me in selecting good product that I would want installed in my kitchen and dining room of the house. I set up a date for the installers to come measure for the flooring install. This is where everything turned for the worse.. I met a man named Danny who pulled up to my house and initially was nice. However, after he inspected the areas to which would be worked he became extremely dismissive and took a very negative tone the rest of the visit. Danny proceeded to give a speech about how Wolde does not do molding or quarter round work, does not finish or do closets, does not move furniture, or pull up specific materials. This was a 100% change from what John had described and completely made me question even getting a quote from Wolde in the first place. All they do is lay material in the rooms and then walk away. Almost every inquiry was met with barely contained contempt for him even continuing to be in my house which brings me up to the point that completely turned me off to Wolde. After reviewing the areas to be worked he noted "oh everything in here has Asbestos and would have to be remediated or sealed before we do any work". I was taken back by this and he immediately started trying to pawn off his friends business to me which costs 500+ dollars to just do an inspection and testing. I nor my father (who was with me at the time) can put into words how pushy Danny was, insistent that I have Asbestos, he would take no action until I talk to his friend at his testing business in Madison. I recorded his number in my phone but immediately deleted it afterwards. I have since had the whole of my house tested for half the price with a company out of Nashville and no Asbestos was found. A week passed since my measure and no word from Wolde on a quote of price for the work. I have found another company whom I have contracted out with to do the work I need done in the kitchen and dining room for what I suspect will be much cheaper and the contractor is far nicer than Danny was during his visit. Given how Danny disrespected me, tried to get me to spend money on his friends business, the lack of communication on quote or measurements, and how unmotivated John was at returning a quote to me I can safely say I would never recommend Wolde Flooring to anyone or anything. Save your money and go find a local contractor to do your work, with better customer service, at a lower costs, and with a faster turn around time. read more

I just recently had some renovations done by Wolde Flooring in my master bathroom. It was a joy to work with their showroom staff and the project from start to finish was masterfully done. I recommend them highly and would definitely work with them again. read more

Wolde flooring staff is the best!! From walking in the door and being greeted to dealing with the installers, our experience was a blessing! We would highly recommend Wolde flooring to anyone needing a remodel or new build! From countertops to flooring they are your people. read more

Very respectfully and knowledgeable staff. Great people to work with very pleased with the selection they had. We found exactly what we wanted and in our budget. It couldn't have been more perfect. read more

Purchased tiles for my master bathroom. Joy was very knowledgeable. Excellent customer service and love the new store.

Very good company to buy from. We had a few mistakes from order to finished product but they always put service first and made sure everything turned out fine read more

Esdras and team were incredibly precise, hard working, and nice!!! They did a beautiful job, exceeding expectation. What a pleasure working with the Wolde team - thanks Amy Lynn, Joy, Danny, Leon, and ESDRAS!!! read more

Great so far, done the selection of materials and signed the contract. Amy was great helping us select the materials. Danny did the estimation and gave us some good feedback on what could be done and the best way to do the remodeling of the bathroom. Have scheduled the job for about a month from now. Will provide more info when the job is completed. read more

I bought granite countertops from them nearly 10 years ago. They were offering a special at that time for free backsplash with countertops. The granite that I selected and the backsplash included in the offer worked out great together. I was extremely impressed with their professionalism and helpfulness during both the design and install. Because of their excellent service, I have ordered flooring from them at least twice since then; however, we did find our own contractor for the flooring installs. The contractor we found was less expensive. read more

Buyer beware (and aware)... Wolde Flooring had installed our original carpeting (which was an upgrade to try to avoid the problems we have now) in our new house. "Builder quality"was installed and began showing seams and poor wear in less than 5 years. We were told this carpeting had a 10yr warranty (less than I had expected, but still more than 5yrs) We called Wolde Flooring and a customer rep came to our house. He agreed with our assessment and said he would get with the manufacturer (Mohawk) to see where to go from here. Evidently when he knew we wanted to get new carpeting he was in the mindset that we were just going to buy from them and replace it. We inquired about the warranty because after doing what we were supposed to (regular professional steam cleanings and sweeping) we felt it should be covered. After 2 months he still hadn't contacted the manufacturer. When I told him that was what we had expected, he just said they'd probably deny it because that's what they do. He was "sorry" for not following up on my calls, " sorry" for not contacting the manufacturer, " sorry" for not making it to our appt. (or even calling to tell me he'd be late). If you expect customer service after the sale, just be warned that " they are VERY BUSY" and don't have time to be organized or care for their customers time. Unfortunately rather than drag this out and cuntinue to be ignored, we chose not to have this go any further and are eating the loss from a poor quality carpet, and service by Wolde Flooring. We can only hope for more reliable service from another company for new carpeting. read more

Originally I had rated this higher, but now that we've discussed it more together (my husband and I) and had the new floors in for a few weeks, I needed to edit it. Upsides: We love the look of the LVP that we went with, however, for a product that's supposed to be "nearly indestructible", we are already finding nicks and digs in the floors. Even though we were under the impression that they'd hold up to daily life, we were immensely careful with putting our furniture back where they went to avoid any floor damage. The mess left afterwards was shocking. We spent hours wiping down every single section of floor, baseboard, wall, light fixture and door. The door to the room that contained all our belongings (since we gutted the house so they didn't have any obstacles to work around) was left open the entire time and everything we owned was covered in dust. It's been longer than a week and we're still waiting for someone to come replace a piece of shoe-molding that wasn't put back under our front door. After a few days someone finally called me and said he'd call when he was on his way, but he never called or showed up. I could obviously buy a piece of molding and do it, but it's the principle of the thing. Our quote was inaccurate more than once-when we were told the flooring we had picked out wasn't going to be available in enough to cover our square footage, we were told we were getting one that looked very similar (that part we were fine with) and that it was a higher quality. But we have no way of knowing if it actually was. Joy was knowledgeable, but we were given lots of bad information in the beginning with another member of staff, perhaps she was new. But her pricing wasn't accurate, which led to the mistakes on our quote. The crew did a great job of installing things quickly, which we greatly appreciated. And while the shoe-molding piece is missing, we were ok with them coming back to fix it, it's just been that the crew has yet to come back to make the correction. There was also a LOT of damage to the baseboards, and while we expected a nick or two, there were far more than we expected. read more