0/10 would not recommend. Hired them to remove my base cabinets in our kitchen after a leak. They…read moreassured us they could remove and reset the cabinets and granite countertop. Well the two technicians they sent out demolished my kitchen. They broke the cabinets and my granite countertop in pieces. Then told us per there contract they don't replace any they break. Would the hell would you break a granite countertop that could be reused. Now I am left the restore my kitchen on my own.

I recently purchased a home and had to leave for a month. When I returned , I walked in and my…read morehouse was flooded. Sitting water and mold everywhere! The house smelled AWFUL! I eventually made it back to the master bedroom, searching for the awful smell and BAM, there it was! The entire room had standing water. I opened up the doors to the other rooms and discovered all three rooms, two bathrooms and living room have been affected by the standing water. I was very stressed, needless to say. I reached out to a plumber (review to come soon) and he put be in touch with this business. I am so glad! They came out immediately and assured me they would help me throughout the process. I do not think I could have been sent better people!! Seriously, Garrison and Mike have been super helpful! Garrison has been communicating very well as far as what they are doing, what to expect and their plans for the following day. He's been very empathetic and caring throughout this. I have a LOT of belongings and the majority have been destroyed. The worst part is, I was in the midst of unpacking before I left a month ago because I recently purchased this home. I have boxes of clothes, shoes, accessories, purses and so much more that are now trash. Mold on so many things. Due to the bed sitting in water, the legs have cracked, clothes on hangers in the closet smell like mold. It's a disaster. I was upset at the beginning because this is not what one wants to walk into. My plan was to unpack boxes, not pack up what I can salvage. Needless to say, IF you find yourself in need of a restoration company (which I hope you don't), you can't go wrong with Garrison and Mike. If I could give more than five stars, I most definitely would. They will not disappoint you! I must say, if Garrison were not there, I'd probably be more stressed about this than I am. THANK YOU Garrison!

Thank you for taking care of the mold that was in our bathroom. Great job and wonderful people.read more

From the owner: Xtreme Pro Services, LLC is a licensed mold remediation and water damage restoration company! We…read morestarted out as a small handyman company and still do handyman services. with 16 years in the property restoration industry we decided to get licensed and pursue our dream in owning a property damage restoration company! We specialize in water damage restoration, mold remediation, fire damage restoration, biohazard cleanup, board up and roof tarping, odor control, general demolition, and any basic handyman needs around your property!

Nate! What can I say??? All the reviews about his professionalism, communication and work ethic are…read moreSPOT ON!!! AMAZING to say the least, considering the many deceitful contractors these days. Sad that the "good ones" don't always get reviews, but the "bad ones" do. Thank you, Nate and your entire team for everything!

My family and I received the best value for our money for our mold remediation and reconstruction…read moreproject!

We had Gainesville Restoration (GRR) do two things: 1. Tile…read morethe house. 2. Redo the kitchen cabinets. GRR didn't end up doing either of these things. They didn't supervise the work as it was being done. They had Creative Cabinets do the cabinets (they were very good) and another guy do the tile. GRR's only job was to make sure that they both got done correctly and on time. When we were initially emailing, GRR explicitly said that installing the sink and faucet were included. In the contract we signed, it said in the fine print that GRR doesn't do any plumbing. We missed that before we signed and we had to hire someone else to do that. When they tore out our bathroom sink they left it in the middle of our driveway. We gave them 6 weeks of lead time to build the cabinets, and it still took 2 months after they started to finish the project because things weren't ready, scheduling errors, and mistakes that needed to be fixed. GRR changed our plan for the kitchen, didn't follow up with my e-mails in response, so some things are just done not how we wanted it. They were able to redo one of the cabinets and they did have to redo the laminate. It wan't worth doing anything more as they would have had to tear it all out. We wanted to keep our sink and garbage disposal. Chris from GRR told us that the sink was damaged and was thrown away. When I asked about the disposal Chris went silent and followed up with an "I don't know." The undamaged sink showed up a couple of days later. The tile guy left a 2 inch gap by the door to the garage. The threshold needs replaced, so the tile guy didn't tile to it. GRR had the tile guy show up unannounced at 6 AM to just fill it in with grout. GRR told us that they could only fix the gap by filling it in with grout or to replace the entire door. We left the grout but it is already cracked. We down scaled our project initially and Chris adjusted the prices of the items we kept up a little because there was profit "built into the prices." For example, the cost of doing the cabinets went up from $5,680 to $7,780. We made the cabinets stained, which added $475 for the stained grade cabinets. $5680+$475 = $6155. $7780-$6155 = $1625 in profit for them that they shifted from the other parts of the project we cut. No problem. We are paying them for a service. When we got our bill, Chris added $2000 onto the estimate and said it was all costs that were passed onto him from the people that did the work. He said that the only money they made was the additional $344 that he tacked onto the end of everything he added to the bill. In other words, there was no profit that was, as he said before, "built into the prices." GRR made it very clear that you pay or get a lien, so you sign your name and you just gotta pay.

If you are reading this review as a panicked homeowner who has just found their home flooded or…read moresome other accidental damage requiring mitigation and restoration, you need to read every word of this review. In early April of 2014, my wife came home to find our house 95% flooded because of a broken water line from the refrigerator ice maker. Panicked myself, I quickly did some internet research and settled on Gainesville Restoration & Remodeling. After speaking to Russ Mills, I was initially impressed as he and his team arrived within 30 minutes of my phone call and immediately began the demolition and removal of the waterlogged baseboards, drywall, and flooring. After removing the standing water and placing dozen of air blowers, dehumidifiers, and air filters, I felt we were in good hands. Russ calmly told me after the initial drying process everything would be alright and "this will be a quick process" to restore and remodel the home. Our entire house was packed into our garage and then a generic brand "Pod" that was left in our driveway. I thought and was told this was standard procedure. That's when things started to fall off the rails. Russ and his team seemed overworked and stretched with too many other jobs. Random subcontractors were frequent visitors to our abandoned home with little or no communication prior and hardly any supervision. My calls and text messages were infrequently returned. The drywall repair was completed in a reasonable time and the painters repainted what they could. The electrician was top notch and the tile setter for our back splash was excellent. However, everything else took way too long. The wood flooring took several weeks to arrive and nearly a week to install. As the weeks turned to months and spring turned to summer, we periodically checked the contents of our "Pod" only to find ants running through our belongings because GRR carelessly packed our entire pantry inside. Sometimes I would drop by to check on the home after work to find the subcontractors had left doors unlocked or wide open for insects and roaches to traverse freely. Our replacement kitchen cabinets were installed carelessly which then affected the granite reinstallation. The fine details were a difficult, laborious task for GRR to complete. The bottom line regarding this restoration; it took 2 months to move back into the home to where we could live in it again. It took 5 months for the punch list to finally be completed and the final insurance check to be handed over to GRR. While this process took way too long and Chris Pickering, the owner of GRR was shockingly unconcerned about receiving either of their payments from me and my insurance company, we did finally end up with a beautiful and improved home. Or so we thought... Fast forward to late February 2015. I woke up to find yet another flood in my home, this time originating between a bathroom and closet wall. I called a different restoration company and when the plumber arrived to find the source of the leak, I was flabbergasted by the cause. When GRR replaced our baseboards after the first flood, they managed to shoot a finish nail through a copper pipe that supplies the cold water to the aforementioned bathroom sink (the nail was way too long for the location and I was later told that the baseboard should have been glued to the wall in that location). It took about 9 months for the nail to rust through the pipe, but once it did, our home was ruined once again! 2 major floods in less than a year and yes, our insurance company is threatening to drop us! In using a different restoration company this time around we have learned about all the shortcuts GRR took in rebuilding our home the first time around. If we only knew. This is only a fraction of the countless things I could complain about regarding our experience with GRR. Missed deadlines, broken promises, careless workmanship, and non-existent supervision. And after the negligence which has caused our 2nd flood, I wish I could give them a ZERO star rating. Do not touch this contractor with a 10 foot pole. RUN, don't walk away from this one.

Did a great job on a rug in a condo i own, so i called them back for a different apartment…read more After 31 days, stains started showing in the VACANT apt. I called them and asked why this happened if they use high extraction, to which they replied 'no, we use steam cleaning', and told me there would be a $45 charge to take a look , since it was 'so long ago'. i would not use again, 'high extraction' claims stains and damage to underlying padding do not resurface. They should at least stop by to see what was going on. The manager avoided my calls and just relayed a message about a second charge , if he came out to my centrally located condo, again.

Roger from The Best Restoration came to my house to survey the water damage in my bathroom more…read morethan two weeks ago. He promised to give me an estimate within five days and left. However, he never gave me an estimate even until today. I was told he is out on field whenever I called the office, which is more than four times. He never returned my call although I left message through Alex or Brittney. Also, I was told his manager Dan would call me but it never happened. I am not sure why they intentionally gave false statements whenever I called them. Moreover, I am not sure why they came to house and promised to give me an estimate in the first place. The Best Restoration doesn't keep its promises at all.

Danny, Travis, and their crews were awesome! We had a leak under our sink that went unnoticed for a…read morecouple days! From beginning to end everyone we encountered was professional and friendly. They were quick to respond and got the process started to fix our issue. They were always available to answer questions. Travis handled almost everything with our insurance company. He made the entire process almost enjoyable. If we ever have another issue we would call them first!! Thanks for making my kitchen beautiful again!!

Danny and his team were fantastic to work with! After a contractor broke a pipe and flooded…read moremultiple rooms in our home they were able to come in quickly to do the water remediation and eventually the repair work as well. We're very happy with the results and the team was easy to work with. Thank you for making a bad situation so much easier on us!

CONSUMER BEWARE: The owner of this company is a liar. I have a written contract where he agreed to…read morereceive payment once INSURANCE HAD PAID. I have this in writing. YET, the owner went behind our back, while in constant communication with my wife and got a lien without saying one thing to us. Remember this, if your house is damaged, flooded and you are freaked out, trying to get it all fixed. THIS OWNER WILL SCREW YOU OVER, he'll lie, then try and steal money by putting a lien even though he's been paid. We could also discuss how his team left our house screwed up, didn't clean up their equipment and the owner had to come over to try and save face by doing some cleaning himself...but how about we focus on the deceptive financial practices? Should I upload our contract that proves the owner is a liar here so everyone can see why NOT to do business with ServPro in gainesville/alachua?

Tried to make an appointment. I'm still waiting for a call back. That was like six weeks ago. What…read morea waste of time.

My sectional sofa looks like new after cleaning. Technician added cleaning of several small area…read morerugs I had at no additional charge. The owner took a great deal of time explaining there process which justified the higher quote he gave me over others Totally satisfied and will definitely call on them again.

Austin, John and Irvin were friendly and knowledgeable pros. I will use their services again for…read morefuture needs!