Highly recommended! From the start, Fernando gave the most thorough estimate and caught things that…read moreother companies didn't -- and saved us money as a result. The work was prompt, professional, and excellent quality. We refer everyone to Prime now.

Had some issues with roof leaks. Requested an estimate and got a response very fast. But the…read moretechnician completely went off the radar after the visit, no diagnosis, no estimate, nothing. Ended up having to find another company to fix the issue.

Let's face it nobody wants to have to pay for a new roof, but if you own a home long enough you'll…read morehave to and that's what happened to us. A couple estimates later we decided to go with Roofwerks and were totally pleased with our experience and their workmanship. We especially liked that Jason gave us three different options. Communication was excellent. The work was done quickly once weather cooperated. And no money was exchanged until well after work was successfully completed. Discount for paying cash was also appreciated. Definitely recommend!

I called Roofwerks several months ago for two things:…read more [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that. The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now.

They did exactly what I asked for in a timely manner. They did not try to upsell me on anything. I…read moregot exactly what I asked for when I wanted with no fuss.

They installed some downspouts and had to cut through the deck - which is totally fine. But they…read moretore the heck out of the plank they made a cut through with a multi tool- scratching and marring the area all around their ragged, poor quality cut. Really shoddy work and just terrible. They also repitched the gutters to the extreme just dropping the ends to make quick work of it and so they look terrible. They then left out gutter wedges that I then had to call them about and convince them to come back out to put back in. They said via phone I wasn't missing any but I was standing under my gutters at the time and looking up at the gutters and could see them missing. The crew also left garbage from the project around my house. The scrap from cutting out the gutters for downspouts was just left on the ground, the park of the deck they cut out they just dropped on the ground. Really really poor quality work overall.

2021 water damage on ceiling above my staircase which was the aftermath replacing the roof of my…read morehome .... was never repaired was after agreement was made.

Chris came to my home on short notice after Helene and inspected my roof. He recommended a simple…read morefix that a handyman can complete at a lower cost than his roofing minimum charge. I appreciated his honesty and will call on Recovery Roofing if a serious roof repair becomes necessary.

We have used American Craftsmen four times in over 10 years. Roof and gutter guards, then…read morewindows, more windows, rubber roof, new gutters, and front porch work. They have always been very helpful, professional and the workmanship is excellent. I highly recommend them.

We paid Over 20k for 40 year roofing. We now have black mold on 2 floors of our home due to a…read moreconstruction error they made on the front side of the roof. We pointed out the black mold in the garage, and Barry, the project manager said he'd stop by in a week or so to spray the black mold. We never heard from him again. After 2 years of leaking we have black mold on two floors, damaged wood, drywall sheets and insulation. This company has refused to take responsibility to repair the black mold problem, although Barry did acknowledge the construction error they made which has been fixed. Do not trust this company. They cannot be trusted to take care if your home.

I contacted several roofing companies asking for a quote for roof replacement. Mike's quote was the…read moreclosest one to our insurance's estimate. His 10 years workmanship warranty is also the longest among the bids we received. However one thing that sets him apart and made us decide to hire him is that he is honest, not pushy and has a no-frill approach. He didn't try to upsell anything. In fact he offered quality shingles without charging extra $$. His crew worked efficiently and did the clean-up very well. They installed the roof in one day. The whole process only took less than 2 weeks, from receiving the quote until we have our new beautiful roof installed. All in all we are very happy with the outcome and will gladly recommend him to anybody who asks for roofing company.

Great experience with orange general contracting Michael…read morechecked for the source of water leaking and fixed it and he was very thorough to make sure nothing else causing the issue .

Juan and his son and crew from Bull City worked on my home new floors in bedroom and new roof paint…read morealso my trim done some wood work around our windows and some plumbing in my kitchen and bathroom they worked really hard great neat work clean up was great no issues with anything also worked on weekends we had a lot of rain that slowed some of the work but other than that I'd recommend them I had no issues with contacting them by phone or text great job ,...Angela and sajjad :)

I made an appointment for these guys to come inspect an issue with my house. I was told Juan…read moreSilvia's crew would be there the following morning at 9. No show. I called the scheduling number at 10:30 to follow up. No response. Called them again a few days later. No response. These guys are obviously bad at scheduling; others have pointed that out. They have no qualms about wasting your time. But even the best businesses make scheduling mistakes from time to time, right? It's a small thing. What sets these guys apart is how they handled it. They didn't own the mistake, didn't apologize, didn't attempt to fix it. They buried their heads in the sand, hoping the problem would go away if they ignored it. And that should give anyone pause. If this is how they handle a small mistake, how do you think they'll handle a big one?

I hired Aluminum Company of NC do replace all my windows and entry doors -- a project that was LONG…read moreoverdue. I'd done a lot of research into replacement windows -- what to ask when interviewing companies, what a quality installation looks like, which windows are the best quality. I'd been saving up for eight years for this because I wanted quality -- and it isn't always the name brands you know that are the best. I chose this company for these reasons: 1) Reputation. The company has been around since 1961 so they aren't going anywhere. 2) I researched the brand and type of window they install to verify quality and these were recommended by more than one person. 3) I asked about the install itself -- who measures, to what detail do they measure, type of caulk, how they insulate. And they never once treated me like "the clueless little woman." The rep respected that I did this due diligence and even gave me MORE information about their installation process, which I double checked, and yes, it is above and beyond. 4) The payment plan was simply unbeatable. 5) They gave me a DETAILED quote AND personal references. Other companies I spoke with did not. Communication was impeccable. It was a wait of a few months, but they kept in touch. Installation took only 3 days for 19 windows and 4 entry doors. These guys work FAST, without sacrificing attention to detail. When we had a mishap with one of my cats escaping the "safe space" they worked with me until I could corral him into another safe space. The crew chief, Chris Riley, is personable and managed the job well. The work site was left CLEAN. The full screens I asked for were installed later, and they're great. I had many windows that hadn't been opened for years because of being painted shut, nor had they been cleaned well. Now I can clean my own windows, the draftiness is gone and I am comfortable because that this company stands by its work. I am an anxious person. This was the biggest job I've ever had done where I didn't already know the person doing the work. They dealt with my anxiety beautifully and kindly. I have already recommended this company to others and will continue to do so.

Absolutely a great company. They stand behind their product and workmanship. I am happy to…read morerecommend them to my friends and neighbors.