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The Shingle Master

3.0 (2 reviews)
Open 7:00 am - 9:00 pm

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Services - The Shingle Master

Gutter addition

Gutter cleaning

Gutter installation

12 More Services

Gutter repair

Gutter replacement

Roof inspection

New roof installation

Roof repair

Roof replacement

Reroofing

Siding installation

Siding repair

Siding replacement

Skylight installation

Skylight repair

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Recommended Reviews - The Shingle Master

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1 year ago

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3 years ago

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https://www.theshinglemaster.com/quick-roof-estimate/

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Tobacco Road Gutters

Tobacco Road Gutters

(12 reviews)

My family recently had this company out to clean our gutters and take a look at an issue we were…read morehaving with water running behind our gutter on our screened porch. William cleaned the gutters and inspected the porch gutter. He discovered that water had been leaking under the shingles due to improper roof construction. For a reasonable price he replaced a section of rotted roof and shingle. Later that week it rained and I noticed that there was still an issue with water leakage. I called them and William came out that day to inspect. He made some additional repairs (about an hour of work). The next morning it was raining again. I inspected and found that water was still leaking. About 10 minutes later William CALLED ME and asked how the repair was doing and if he could come take a look. He spent the next 8 hours making major repairs and correcting major defects caused by the contractors who originally built the house. All of this was done at no additional charge. I am pretty sure he took a loss on our house, but he was determined to get it right and do a good job for us. That is rare quality in a repair technician/contractor these days. So I highly recommend Gutter Cleaning Pros and hope that you all will use them in the future.

Hiring contractors is one of my least favorite things to do. I get it. Most of you are small…read moreoperations with a limited headcount handling jobs, scheduling, accounting, and customer service. Nothing pisses me off more, however, than when I schedule an appointment and the contractor doesn't show. For cripes sakes, I'm practically throwing my money at you. Just show up! This time around, I made a conscious effort to avoid the no show headache and decided to use Home Advisor. Wouldn't you know it? Another no show. So, yesterday morning, I fired up my trusty Yelp app and tried again. There weren't a huge number of listings for gutter cleaning services but I saw two positive reviews for Gutter Cleaning Pros and decided to give them a shot. Scheduling was quick and easy. Less than 24 hours later, I have clean gutters with no mess to clean up afterwards. No fuss, no muss. Thanks for making degunking my gutters a little bit easier, Gutter Cleaning Pros!

Roofwerks

Roofwerks

(53 reviews)

I called Roofwerks several months ago for two things:…read more [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that. The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now.

We had a very unpleasant experience with Roofwerks. We selected a more expensive, more technical…read moreshingle - and our roof was complex with multiple dormers at odd angles, etc. The team was clearly overmatched for the job. The foreperson, assuming he had the requisite expertise, was only present for a fraction of the time. The crew installed the roof hurriedly with much of the work done after dark. When completed, you could easily see that our roof did not remotely resemble the pictures we had used when selecting the shingle. We complained, and the owner and another executive came out to inspect the roof. The two men arrived, walked slowly around the house, gazed thoughtfully for several minutes in a display that seemed more of a performance than a real assessment. The owner firmly proclaimed that Roofwerks had done a perfect job. We pointed out flaw after flaw clearly visible from the ground. We showed them the brochures and the contrast of a well-installed roof. They refused to acknowledge any mistakes. It was the most egregious act of dishonesty I've seen in a long time. We hired a lawyer; got an independent inspector to review the roof; and he created a 40-page report that included copious examples of corner-cutting and incompetence. The report indicating failures far worse than we imagined. Again, even with the report replete with pictures, the owner refused to acknowledge anything less than a perfect roof. We hired Baker who removed the roof and installed the same shingle, but this time correctly, fixing the problems that Roofwerks left behind. At Roofwerks request, we asked that Baker leave the old copper in our yard, presumably so they could recycle and reuse. Baker left a pile of copper about the size of two large minivans. We alerted Roofwerks that their copper available and to pick it up. We waited several weeks. They never came, and it was left to us to remove the copper. I have nothing positive to say about Roofwerks or its owner. The entire process was disgraceful, without a moment of competence, integrity, or decency.

The Shingle Master - roofing - Updated May 2026

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