Needed Fax service [Roseville CA]…read more I needed to use a fax service and I don't have access to a fax machine from my work since I am currently on leave of absence and I didn't own one at home. I called around our local postal stores and home office supply stores. Office Depot seemed to be the most reasonably priced. I had 3 pages to fax and an employee helped me through the process. He was very nice and patient. Rate was reasonable. First page was free and $2 thereafter. Other employees in the store I came in contact with were also nice and greeted me. The Fax machines were in the same area as the TSA Precheck enrollment/renewal service. Overall satisfied with the experience. It's very rare I visit an office supply store. It was my first time at this location. Review #4035

This review is for Randy alone Randy....you are AMAZING!!!…read more11/10 customer service. Extremely polite, very professional, patient, and kind. I will come back to this location just to talk to him. Thank you for putting some light into my day today. Don't stop being you Randy, you da man!

Extremely courteous, professional, helpful and knowledgeable. Went above and beyond anything I…read morecould've asked for and helped me find exactly the replacement for my chair I was looking for. Next time I need a bigger purchase I'm definitely coming here. I'll be recommending my family and co-workers go here as well.

we bought office furniture from the roseville store for our home. they were great to work with…read more good prices. i ran into an issue and they went out of the way to resolve it. highly recommend them.

I have been a Happy Customer for more than a few decades.! I've shopped at all their stores over…read morethe years. Personal help, and always a smile. More knowledgeable than the big box store staff as well.l.! PLUS the money I spend STAYS in my town.! Reminds me it's time for printer paper, and Ink for my Canon printer.

Stuart help me pick out a desk. I was able to buy one off the floor for a 30% discount. I…read moreappreciated that because I didn't have to put it together. Friendly service quality product and good price what more can you ask? I bought a desk and a bookshelf. I'm going back to get an office chair. They had a good selection

I must have not gone to a Staples in a while. It caught me off guard that this particular location…read moreis shared with Party City? Very interesting! I actually only came by to return an item that was purchased through Amazon. Walking in brought some nostalgia - big space, a lot of items and a sparse amount of customers. Many were at the printing section. I was also rather confused they were selling a lot of other items that weren't office related (ie: food and miscellaneous items). As for my Amazon return - There were two people ahead of me, both brought a ton of items...I didn't realize this was a thing...to buy a ton of stuff through Amazon only to return it but that's another topic altogether. The one worker did his best to get through all the customers items - by the time it was my turn, at least 4-5 people were behind me. He processed everything quickly for me so that was greatly appreciated - and within a few minutes everything showed up on my end. Overall, good experience. Thanks!

Hostile, unprofessional, and completely unacceptable behavior from multiple employees. Staples lost…read morea major business opportunity today. I visited the Staples at 6770 Stanford Ranch Rd, Roseville, CA on 8/29 around 2 PM, and the experience was so shockingly bad that it cost this store -- and likely the company -- a significant purchase opportunity. I came in not only to complete two returns (a Happy Return and an Amazon return) but also to evaluate Staples as a potential vendor for a large bulk order of equipment and supplies for multiple offices. I never even made it to the shopping portion of my visit because the customer service was that hostile. The store layout was confusing and the signage contradictory, so I approached the balloon desk for help. The female associate dismissed me, pointed vaguely toward the Amazon lockers, and when I said I was confused, she condescendingly told me to "use my eyes" and marched slowly while pointing at arrows on the floor as if I were incapable of understanding basic directions. When I told her she was being rude, she replied, "I'm autistic," as though that excused her behavior. It does not. At the register, things escalated. Before even greeting me, Rhett loudly said, "We have to deal with customers' dumb questions all day!" He repeatedly talked down to me, pointed in my face, and ultimately yelled, "If you don't like the way we do things and think we're rude, pack up your returns and get out!" He shoved an Amazon contact card at me, clearly trying to avoid doing Amazon returns altogether. He also gave me incorrect instructions about where to complete my Happy Return -- proving the confusion I originally asked about was valid. As I walked to the correct area, he used the store communication system to portray himself as the victim, prompting another associate to make passive‑aggressive comments about "rude customers" within earshot of me and the only other shopper in the store. The Happy Returns associate then watched me stand in line without assisting me for an extended period, despite the store being nearly empty. This location is being run by employees who are openly hostile, dismissive, and unprofessional. Their behavior didn't just ruin a simple return -- it directly cost Staples a substantial business purchase I was prepared to make. I will not be returning, and I will strongly advise my firm to avoid Staples entirely.

I would give a negative 5 (-5) star if possible!!!…read more Their machines are extremely unreliable. We have had their machine for less than 1 year and have had 9 service calls already. They sell you the goods and then you never hear from your rep again!

The Toner Quest - We have a maintenance agreement for our Toshiba Copier through Power Business…read moreTechnology. You expect to get maintenance and supplies and not think too much about it. But this past week they went out of their way to save me. Our copier ran out of black toner on Thursday afternoon. I thought I had an extra but could not find one anywhere. In any office the rules are that you ALWAYS keep back up toner. Somehow I didn't notice we were down to the last. Ugh!I I called Power and it was just before 5 pm hoping to get a new one Friday. It was now after 5 and too late to put in an order to ship overnight so I could not get one until Moday. Problem was we had a MAJOR printing job that had to be run Saturday morning It is not one you can farm out. The team at Power heard my pain and made calls to see if there were any at other sites that could be overnighted. The next day we touched base and no luck. They then said they had another idea. They called some of their other customers to see if anyone might be able to help, I got a call late morning that they found a client nearby that had one. They asked if someone could meet me at their office to get it. They did and I went back to the office carrying my precious black toner. Most office equipment maintenance companies would have just said "Sorry but we are not able to help you". They probably would not have stayed on the phone with me after 5 in the first place. A big Thank You to the Power team.

My company uses this place to for all of our office furnishings. So.....with that said, I have a…read morechair that had started to break. My company would not replace it, instead, asked that I look for a used one. Well, that will never work! I contacted Jacobs and asked him about repairs. They informed to turn the chair over and read them the serial number. Now what company actually keeps serial numbers, that is usually for the consumer to keep track of. So I read off the number and bingo, guess what? The chair was still under warranty after 10 long hard years of service. Now this is no ordinary chair, this is a high back luxury office char with more reclining options than my vehicle has. I drove the chair to Jacobs and dropped it off. About a week later I get a call from Jacobs. They informed me the chair was not fixed. When I arrived to pick it up, not only did they fix the problem, they basically rebuilt the entire chairs. Cheers to Jacobs for a job well done !!!!!!

Our technician Matthew single handedly saved our firm from disaster! While traveling from out of…read morestate for a trial, our firm ordered a C554(e) printer from Milkman Toner Company in the Sacramento area. From day one the printer had issues; from receiving a signal to print wirelessly, not scanning/printing documents in a collated manner, not being able to three hole punch or staple, disappearing features, locking us out from basic features and not even being able to scan to an external drive, Matthew knew exactly what to do. Over the course of two days we had 4 other technicians come out to troubleshoot our errors and either leave stumped or with a quick fix* - After he had only spent a half hour alone with our C554(e) printer, was he able to not only identify the issue (initial permissions had not been enabled before the printer shipped/was set up) but fix it and walk our team through the problems and provide solutions. If you have the option to ask for Matthew as your technical, I would strongly suggest you do! Thank you Matthew.

From the owner: Milk Man Company is your one stop, convenient, hometown type of printer leasing, rental company,…read moreservicing Sacramento, the Bay Area and California.

This is, without a doubt, one of the worst company I've ever had the misfortune of dealing with…read more The owner, Anthony, was incredibly rude and disrespectful throughout our entire interaction. I wouldn't be surprised if they sell counterfeit and/or stolen inks and cartridges. They run a fishy operation in an office building. They store their printers outside exposed to exterior elements. Yes outside with a fence around it and the parking overhang over it. During my visit and interaction with the owner, he displayed a terrible attitude, becoming mad and upset for me pointing things out. He even was trying to sell a boat at a copier store. Really?? This behavior is absolutely unacceptable. If you're looking for a company with a rude, disrespectful owner who doesn't even take care of the copiers/printers he sells leaving and storing them outside, then this is the perfect choice. Seing there building was enough to wonder where and how they repair and store materials. I would not spend a penny and deal with this company. It seems like majority of their customers buy online and at the same time don't really know who and where their items come from.

I am very impressed with Anthony. A very pleasant man who showed up when he said he would and made…read moreme feel as if my copier issue was as important to him as it was to me. Never acted like he was in a rush to get somewhere else. Not only did he repair my copier, he also spent time showing me how to save time when I am scanning something to a client. I highly recommend Anthony and this company.

I needed to have two orders tracked and a woman named Barbara helped me. I can honestly say that I…read morehave not gotten such pleasant and helpful customer service in a long time! She was friendly, professional, and efficient. AND, she got the information I needed and did the follow-up required. Give this woman a raise!

From the owner: To enhance the customer experience by improving our technology, our service, and ourselves every…read moreday.

Two terrible experiences. Was overcharged for shipping via DHL, and they completely do not…read moreunderstand rules on what ID is acceptable for notarizing documents. Drive directly to the ups store, the fed ex store, or the post office. They are only a couple miles away and provide better service. Heck, I'd recommend a n old-timely telegraph or carrier pigeon before using this place again.

Staff is always super friendly. A fast and reliable place to send our packages. If you need boxes…read moreor tape you can get that here.