The lack of honesty and integrity in this company is mind blowing. They broke my Miele vacuum cleaner by yanking the lid out of the cannister and bending it. I was standing right there when it happened. They refused to take responsibility saying they are not liable for my equipment. They had someone put the lid back, but because it was bent, it never worked properly thereafter, and all the dust kept going into the cannister instead of the bag, so I had to replace it ($1,000). I told them repeatedly not to dust my Lladro statues. They did it anyway and broke the flowers on two of them. I could see they were touched because all of them were out of place. Then they had the nerve to say that because I did not report it the day of the cleaning, I cannot prove they did it. Give me a break! They finally admitted they did try to dust them after first saying a feather duster cannot break a Lladro statue - yes it can because it did. Then they offered to give me a credit to "reposition" one of the flowers. The flower petals had been broken (I sent them pictures) so reattaching a broken flower does not restore the piece. The same was true for the other piece, the flowers were broken in the process of dislodging them. Nothing but denial and no compensation for my loss, even though the damage occurred because they did not follow my express instructions not to touch my pieces. The number of lies, excuses and denials that ensued in each case was exhausting. No one else is here. No one else could have caused the damage.
I sent them to a friend of mine (before I had all the issues) and her diamond ring went missing. They tried to say they heard something go into the vacuum cleaner, that it was a different ring, that it looked like a screw and on and on. Long story short, the ring never reappeared and they took no responsibility.
I have one motto for people who work for me, if you mess up, fess up. If you cannot do that, I cannot work with you.
Diana read more