We stayed at the Lodge at Wisp for three days after Christmas 2017. We traveled with our friends from D.C. (they were staying in a local house rental).
Our adventures began upon arrival, and went south from there. We drove through a snowstorm to get to Wisp, and consequently arrived later than intended with two small and very tired kids. I sent my husband with the kids to explore and walk around, thinking that the hotel's porters would be able to help me with moving our luggage inside.
I walked into the lobby and the desk clerk greeted me; however, no assistance was offered for unloading the car. There were, however, four (male) resort employees standing right there at the desk. Even better, they were talking to each other about how rumor had it that tips were very low over the holidays.
I asked about a luggage cart and the desk clerk gestured down the hall. I found one and wheeled it out - past the four employees at the desk - and into the snow. I unloaded our family of four's luggage - and there was a lot of it, with two young kids and all the ski gear. I then began to try to get my heavily-loaded luggage cart into the hotel.
The hotel's automatic door was broken. When you pressed the "handicap" button, only half of the door opened, and then, only for a moment. I managed to wheel the cart (one wheel was broken and therefore it was nearly impossible to steer) into the vestibule, before half of the door closed (motorized) on the cart. Meanwhile the four employees continued to watch me and chat.
I eventually had to go into the lobby, leaving my luggage cart stranded and pinioned between the two doors, to ask for their help. They grudgingly gave it.
The fun continued in the room. We had a suite that had a bedroom plus a sitting area with a murphy bed. We were not expecting the layout to be so weird. Upon entering the room, there was a long, straight hallway leading to the tiny sitting area. The bedroom was indeed a separate room - however, it was basically a box with no windows walled off. The sitting area was so small that when the murphy bed was down, you could not walk around it but rather the person sleeping on the far side had to climb over the other person to get out.
We proceeded to set up, only to find several other problems. The pillows - every pillow - felt like wadded up socks. The stuffing had separated entirely to where sleeping on any of the pillows would have been painful. The bedding for the murphy bed was OK, but the bedding in the bedroom was inadequate. They had purchased double-bed-sized (or maybe twin?) blankets for a queen-sized bed, I assume to save money -- but the blanket would not tuck in. Rather it sat atop the bed like a napkin. The quilt was insufficient for warmth, so the whole bed setup was problematic. Finally, the much-advertised Keurig machine smelled so badly when we used it that we had to take it outside the room and leave it in the hall. And, the mini-fridge emitted a piercing whine every time the fridge went on, and froze our food and drinks solid, no matter what temperature it was set on.
The pool was fun, but it is very, very badly outdated.
The ski school was reasonably good, however, their customer service was awful. When I was checking my children in, the young-adult instructor (who had been called out to take them back into the kids-only area) looked at my eight-year-old son's pink ski goggles, guffawed loudly, pointed at him, and joked, "Haha, you have pink goggles!" He then immediately followed by saying, "Oh, I guess that was mean, wasn't it?" while tears welled up in my son's eyes. Meantime, the wall was adorned with 1950s artifact posters from the old days of Wisp. We happened to be standing under a poster that showed a lady sitting on her butt, wearing bloomer panties, with her legs spread in a "V", the tips of her snowshoes resting on the snow.
After all of this, the manager gave us a 10% discount which amounted to about $30 per day.
I do not recommend Wisp Resort. read more