This is a second time at this joint. Yes, I had to name this so called resort a joint! Comparing to last time when we had no expectations, now knowing the supposedly resorts standards, this time it has been very disappointing, but it does have some positive highlights. Let me note, that we are aware that this place is rated at 3 stars, so our expectations were not high, but geez it appears lot of low level clientele roams this place if it got 3 stars since giving it 2 star rating is a real stretch!
We booked the room in advance. Considering it was a Xmas to New Year holiday season after realizing that there is no snow fall in the area for a while and that temperatures will be fairly high for skiing we didn't want to cancel and disappoint the kids, while it was at the same time to late to plan the trip on a short notice somewhere else without getting ripped off.
I could write a book about this place and not be able to express all negatives considering that this is in all reality on a scale 1-5 at best 2 star facility! I will rate some of the experiences and will use a scale 1 through 10, where 10 would be a top notch.
Front Desk - 8 (Example of why not 10. I mean you have to be clueless about your job, if customer calls you to advise you that door lock is broken and then they ask you, ok so you think we should send a hotels engineer to look into it ? I mean if I am to sleep outside because I can't get into my room, what do you think should you send the repair person or hotel engineer ?)
Hotel Engineer's - 10
Hotel Housekeeping (room cleaning person - not sure what their title is) - 10 (the guy who was cleaning our room, his name was Jose...Jose needs a raise and should be put in position to teach some of the resorts staff how to behave around customers! He was perfect in all areas / cleaning and customer care!)
Food - Well, without any desire to insult anyone, the food they serve in all establishments within this resort is at best,collectively, scalable at level 4 (and this is a stretch). Note: This is frying kingdom, and if not frying then butter (likely margarine) is anything you can taste in most of the food. Food court serves junk that makes McDonald's look like a 5 Micheline Stars establishment!
Room (we booked and got something they called Deluxe Twin Queen Bed Suite) - at best 6 (it was fairly clean, but beat up and house keeping should be thought to clean the dust of the furniture! For the record - Its not the house keeping person't fault that he or she has a clueless manager!)
Guest Services - Equipment Rental Staff:
- Equipment Rental Front Desk - minus 5 (Why ? Rude, unprofessional, without any level of customer care or appreciation that someone comes to this god forgotten place to ski. When asked is there any discount considering that snow levels are minimal and that more than half of trails are closed, thus resort should consider ski lift discount the girl only cynically laughed ...not smiled, laughed and asked, are you taking it or not ? Escalated it to the shift manager and he was trying to be nice, but failed to be, and only stated sorry this is not up to me its up to upper management. Talk about place being clueless how to ensure repeat business or the fact that each visitor is free marketing tool.
- Equipment Rental Boots - 10 (kids that worked in that section were nice, helpful and knew their job!)
- Equipment Rental Skis - 4 ("dudes" who work here, yah I can't call them anything else than "dudes" could learn that you don't chew tobacco and spit in the basket while customers are around, then as you have spit over your face while it with your hands and than handle documents that customer hands you; also, some of them could pull their pants above their knees, after all if we wanted to enter rapper concert and stare in someones under ware we would have gone to that kind of a venue not ski resort where my kid doesn't need to look at someone under ware; oh an hair washing would be nice!
- Ski School Staff:
- Ski School Equipment Rental Front Desk - minus 5
- Ski School Instructors - 10
- Trails - 7 ( this erasing is high considering that most of the time we had either slush or ice, because of extreme temperature changes form am to evening, but the that can't be controlled by the resort, however, the act that snow boarders are allowed on the same trails where skiers are trying to enjoy ski time, is unacceptable! Anyone who knows anything about skiing know what snowboarders do the trails and its impossible to have a good skiing experience when snowboarders pile up tons of snow on midst of the trails or are cutting you off left and right as you try to ski....but this place, was all about making Benjamin's at any and all costs. Instead of ensuring both snowboards and skiers have trails to enjoy.
- Internet Access - minus 5 ( you are lucky to get nay connectivity, but then again don't be surprised they have Comcast. Talk about junk service.)
- Value vs Cost - minus 5 read more