My overall experience with Pack-Rat was mixed during my recent move from the west coast to the east…read morecoast. The worst part was the extreme difference between Pack-Rat's originally quoted price & what they actually charged me -- I was not anticipating such a steep increase! I initially chose Pack-Rat over PODS due to their much lower quote, but what I actually paid ended up being significantly more than the PODS quote. I was fortunate to have enough money in my debit account at the time the final Pack-Rat payment went through, but it would've resulted in overdraw charges from the bank if not for the happy accident of my having put extra money into my account for another purpose. My takeaway? Pack-Rat should specifically advise their customers to have enough funds in their accounts to accommodate up to 20% increase from the quoted price, in order not to be dinging their customers with bank charges. My initial experience with delivery of my container was fraught with difficulties. At first, the driver didn't think the truck & container would fit into the parking lot behind my new residence, so Jaice, my connection in the Franklin, MA Pack-Rat office where my container was sitting until it could be delivered, recommended I get a permit from the city to park the container on the street for a few days. The permit application was expensive & a bureaucratic nightmare, but Jaice was my lifeline through this Kafka-esque experience. When I couldn't get answers from City Hall &/or the Department of Public Works, Jaice found phone numbers & emails for relevant city officials, & even stepped in & made phone calls himself. When the city finally denied my application, he was willing to send a driver over just to see if by chance the truck & container actually WOULD fit into the back parking lot after all, & HALLELUJAH, they did! Everything was smooth sailing after that. In summary, lowball overall cost quote: BAD! Jaice in Franklin, MA office: GOOD! I can't in all honesty recommend Pack-Rat, but I think they'd be a good service if they were upfront about how their actual charges will be hugely increased from their initial quote. & I can't fault their handling of the container -- my Celtic harp & large mirrors all came through without damage.

Horrible business. Do not use them EVcER!!!! Liars and scumbags. They keep you on hold forever and…read morethen don't allow you to pick up your stuff when they had previously said we could.