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    Wise Credit Help

    5.0 (2 reviews)

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    AAA Automobile Club of Southern California - Over the years we've had confidence in them and this time they totally let us down in a critical moment

    AAA Automobile Club of Southern California

    (67 reviews)

    I apologize for the late update everyone! I thought I provided an update on this issue and I'm…read moregiving a 3 star because this could have been avoided and was not handled properly. Here are the steps I took to get the matter resolved: I contacted AAA (ie. Agent) immediately as soon as I received the cancellation notice with my payment in the mail via phone and email I also filed a complaint with the Insurance commissioner, who investigated the complaint AAA immediately reinstated my policies, sent me an apology letter, received an apology email and phone call from their corporate office. I spoke to an underwriter from another company and they were shocked this happened, they EXPRESSED it's critical homeowners know their rights with the insurance commissioner including the importance of filing these complaints! **Issue Resolved**

    Had a quote for condo and auto from a company my employer works with but wanted to stay loyal to a…read morerelationship with AAA since 2022 and paid what was quoted in full. 7 weeks later they drop the condo insurance which I can understand and get my head around but then they are asking for almost $500 more dollars for the autos since they pulled the multi policy discount. Any decent company would eat their mistake and keep a customer. Kerry Petersen is horrible at her job, doesn't return calls, A "so called" manager Brittany Hamilton doesn't return calls. AAA is a dirtbag company that's probably getting their ass handed to them because the fires so it's a money grab. It may be hard to find any great insurance company, but anyone will be better than these creeps. PS- Shout out to Fausto in the Glendale CA office for not hiding, letting me vent and explaining the BS that took place.

    Nuvision Credit Union

    Nuvision Credit Union

    (79 reviews)

    I recently dealt with this branch on a loan. Mina Nikroo did a great job as our loan officer and…read morehelping us get all of our documents together for application. She was there to help us get everything signed also. Once the application was submitted, we worked extensively with Laura Johannesen, the processing and funding specialist. She was so knowledgeable, personable and helpful. She worked tirelessly and proactively to get our desired result and make the process smooth and easy for us. She made herself readily available for questions, and I could not have done this without her. This branch has a solid team, and it's a pleasure to be a member.

    My car loan was sold to Nuvision and it has been a nightmare. From making payments, setting up auto…read morepay, to trying to talk to an actual person. My account needed to be paid right away when it switched and it was impossible to figure out how to make a payment because it needed to go through the website, not the online portal. So much back and forth with customer service and time wasted. Because I couldn't find anything on the account that auto pay was set up, I set it up again without knowing and had two separate charges for the same day on my account. For the final pay off payment, I logged in and found the scheduled payments, cancelled them and made a payment for the exact amount to pay off my car. The company still deducted both canceled payments and added them to a bank account that I will not use and did not want. Had to schedule a transfer to put the money back in my bank account which took days. Last week I was waiting to talk to a representative for an hour and a half before I had to hang up and go back to work. Once my car loan was paid off, the account disappeared and I have no documentation that the car is paid off. The ONLY positive experience I've had was when I chatted with customer service asking for a final statement and to close my account. I have never had to spend so much time to manage a car loan. It has been a confusing nightmare to pay this company and close the account. Will never consider opening a bank account or new loan with them.

    Wise Credit Help - financialservices - Updated May 2026

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