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Swell Insurance Solutions

5.0 (35 reviews)
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9 years ago

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4 years ago

Juni has been my go-to insurance agent. The entire team is great and very knowledgeable and can help you with any request you need.

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8 years ago

Brian was great and so helpful. He's helped me twice now and remembers who I am. I really appreciate someone who cares.

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Review Highlights - Swell Insurance Solutions

“Brian Roberts assisted me this year in finding an insurance that fit in our budget and met our needs.”

Mentioned in 7 reviews

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Katherine A. Brennan's Insurance Agency

Katherine A. Brennan's Insurance Agency

(4 reviews)

Do not do business with this person / agent…read more Insurance agent Katherine Brennan 562-594-8787 is beyond unprofessional, unresponsive, and combative. Several months ago, we put in a written request to cancel an existing homeowners' insurance policy (on behalf of my elderly mother) after she sold her home in November 2024. To date, there is no action, no confirmation of cancelation, no good faith communication from Katherine Brennan. Katherine ignored follow up emails and voicemails. She doesn't answer her phone, goes dark. She will only call back if I call from a fresh phone number and just gives me lip service in a rude manner with no results afterwards. I've never encountered anyone like this before, professionally. When I did get her on the phone, I asked if she was feeling okay (because of her combativeness), and she claimed she was fine, health wise. Another past reviewer, Katie F's (2022) review is spot on with what we are experiencing. It's bizarre. We are taking next steps, will take directly to the insurance company, and then file legal complaint with both the insurance commissioner and the insurance company.

How do I sum this up so I get my point across that you should avoid doing business with Katherine…read moreat all costs? First let me point out, I never wanted to work with her, I was happy with my previous insurance company but my ex was working with Katherine so I inherited this headache. I had just had a baby and my fiancé left me. I contacted Katherine to remove me from the policy or cancel it or do whatever needed to be done so that we were no longer on the same one. Between not responding, not following up on things or following through, or when responding, constantly coming up with excuses (sometimes personal) as to why she wasn't getting anything done. Needless to say, it was absolutely frustrating and I can't emphasize enough how unprofessional this woman is. I went back and forth and back and forth for far too long trying to rectify this situation and at no point was she looking out for me and my best interest (I will spare you all the details). I still don't really know when or how exactly I was finally removed since she NEVER EVER responded to me and still hasn't to this day. At no point did she call me, or apologize, never took responsibility for anything. You should see her latest response to the google review I left her (link below). The way she responded to me just further proves how completely and utterly unprofessional she is. If her business tactic is to go dark on people, not perform services, not communicate and then go on the attack, then she has nailed it. Every insurance agent I have has been so wonderful and has made me feel like they care about me and my best interest. At no point did I feel that way and instead of being a professional business woman and picking up the phone and trying to make things right, she hides behind her computer and avoids taking any responsibility. https://www.google.com/maps/reviews/@33.759858,-118.078844,17z/data=!3m1!4b1!4m5!14m4!1m3!1m2!1s102045442762751985254!2s0x80dd2fbd42c076ad:0x111dba6b6edf0cbd?hl=en?utm_source%3DGoogleMaps-en Hopefully you learn from this Katherine and treat future clients better than you did me. Oh I also forgot to add that she wouldn't cancel our policy after both my ex and I were done doing business with her and made serval requests to do so. She then still billed him for that time where she dragged her feet and was unresponsive, ultimately sending him to collections.

Swell Insurance Solutions - insurance - Updated October 2026

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