I visited Wisconsin Smiles for a consultation about composite bonding. From the moment I booked the appointment, I explained that bonding - not veneers - was the treatment I was interested in. I wanted to address two chipped teeth and create more symmetry in my smile, and bonding seemed like a great fit because it's less invasive and more reversible. The staff at the front desk were friendly and helpful from scheduling through the appointment; however, the consultation itself left me feeling dismissed and disrespected.
Dr. Schmidt spent the majority of the appointment advocating for veneers, despite my repeated explanations that I understood the differences but was still interested in composite bonding. Rather than acknowledging what I wanted, he concluded the consultation by saying they would prepare a quote for veneers and mentioned that financing was available. When I reiterated - yet again - that I was more interested in composite bonding, he appeared frustrated and said, "Well, we don't offer that service, because this is a cosmetic dentist." If composite bonding isn't offered, it should not be advertised on their website, nor should patients be allowed to book consultations for it. The impression I was left with is that bonding is a service they offer, but it was deliberately dismissed in an effort to steer me toward veneers. When I mentioned that I booked the appointment specifically because composite bonding is listed on their website, he didn't have a meaningful response.
Ultimately, the quote I was given was only for veneers on TWO teeth, ignoring my clearly stated interest in a more comprehensive smile makeover. The entire experience was disappointing, uncomfortable, and a waste of my time - like being invited to a "free lunch" that turns into a timeshare presentation. All in all, however, if you're looking for a cosmetic consultation where you are respected and listened to, I'd recommend going elsewhere. read more