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    Wisconsin Granite Design

    2.6 (14 reviews)
    Open 9:00 am - 5:00 pm

    Services - Wisconsin Granite Design

    Countertop installation

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    Badger Cabinets

    Badger Cabinets

    (8 reviews)

    I hate to complain because I really enjoyed working with the staff here for our new countertop…read moreinstallation last June, but I'm super disappointed with a current situation now a year later. They neglected to install the countertop up to Wisconsin's state code, and they tried to charge me $379 for them to come out and drill the $29 hole that it would take to make it up-to-code (which should have been done in the first place). We tried getting a new dishwasher installed and were told we need to have an air gap hole drilled to be up to Wisconsin state code as of 2020, and if we install the dishwasher anyways without having the air gap hole drilled, we would be voiding our home insurance in cases of fire/flood due to the dishwasher. When we got the countertops from Badger Granite, they had asked if we needed an air gap hole drilled. I said that our last countertop did not have one, so they told me we don't need it for the new countertop either. I am disappointed that we were given this false information. When I spoke to someone at Badger Granite on the phone about it a few days ago, they said "your contractor should have told you that", but Badger Granite was in fact our contractor, and did not tell us. The contractor from Badger Granite who came out to drill the hole now even said that we would need that done to sell the house. We should have been advised of this, and should not have been responsible for covering any fee except the $29 for the hole to be drilled (as it should have been done during initial set-up, had we been advised that it is Wisconsin state code). They did "reduce" the price to $150 instead of $379 after I explained how ridiculous the situation is, but it shouldn't have been more than the actual $29 price nor should I have had to go through this, if they had just followed and advised of Wisconsin state code.

    My husband and I selected Badger Granite to install granite countertops in our kitchen and bathroom…read morebecause they had positive reviews, were able to install quickly, and they had great customer service in the showroom. There were really no initial signs that our experience would be less than positive but things went downhill quickly. There were a lot of missteps in this business relationship but the main being - 1. They overcharged us by $300+ and when my husband confronted them the manager argued. We later received a call back from Lani letting us know that Badger had made a mistake. If you work with this company, triple check your charges and think about what was installed. It then took 2+ weeks to get a refund check. 2. I had to wait 4 weeks to get someone out to repair mistakes and they no called, no showed for the initial appointment. When the fabricator finally showed up the second time he yelled at me and told me that my expectations were too high. He finally made the repairs after I listened to him rant for 15 minutes. 3. Overall the install job was fine. Not the best I've ever seen. Luckily we love the colors of our counters but this company was not one I would recommend nor are they a business I would choose to work with again.

    Wisconsin Granite Design - buildingsupplies - Updated May 2026

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