Not only did Andy answer my initial message within 2 minutes, he answered after hours with a quote…read moreon pricing. I sent the same message about my problem to multiple businesses that do the same repair work, and the answers ranged from 'looks like your screen is broken' to 'we don't stock screens for your phone.' He gave me updates as to when the part will be available, when it would be ready but also what hours his business is open. Clearly Andy gets my money. Customer service is simple.

Stopped by on a Sunday afternoon because my iPhone screen was cracked and getting worse. The place…read moreisn't far from Gateway and 34, but is a little hidden in the upper level of a small shopping plaza type row of stores. You go in the front door and straight up a rather steep flight of stairs, where you'll find a couple of counters and phone accessory displays. One lone guy was working that Sunday but he was happy to help. I have an iPhone 6S which is a few years old now, but they nonetheless had different colours of replacement screen in stock, and he quoted me a great price to do the replacement. Unfortunately he'd injured his wrist recently so said he'd take a little longer than normal, but I left the phone with him for an hour and went to do some shopping over on Gateway and it was all done by the time I came back. Super helpful and friendly service, good prices, and they seem to keep a good stock selection of spare screens too. He even threw in a tempered glass protector for free. Would certainly recommend this place to anyone needing replacement phone glass, and although I hope I won't need another replacement any time soon, I'll certainly go back if I do need a new screen again. Two thumbs up!

If you love cellphones and their accessories, you will love Omegacell. If you love having the…read morenewest and coolest phones in the world and don't want to order them from the internet Omegacell usually has them a few days after they are released. They provide unlocked phones for pretty much every carrier. So if you want a roger phone on the bell network, they can get it done for you. The prices aren't cheap though. Unlocked phones come at a steep price but to some it is well worth it. The staff is great, really helpful and friendly. The store also carries cell phone accessories including things that can help protect your phone from damage. The store is one of a kind in Edmonton.

Omegacell has the best selection of unlocked phones in the city, hands down. It is as good as it…read moregets in terms of phones available, especially if you're afraid of ordering online. Keep in mind you also pay a premium for a lot of these unlocked phones, as they are not sold with any phone plan to offset the phone costs. If a new phone appears overseas, Omegacell will most likely have it within the following week. Although some of their phone prices are not cheap, they offer excellent service and the staff are extremely knowledgeable in the cell phone market. Walk inside and the majority of their popular phones are well laid out in a class counter for you to see; don't be afraid to ask to try the phones too as these are all REAL, charged phones (unlike the dummy ones you see at other stores). One of the staffers even let me use his phone as a demo to see how a 'used' version of the phone felt. If you're not in the market for one of the latest phones from overseas, you can also look into more reasonable phones with down-to-earth phone plans, as they are also a Fido phone provider. They have also provide thin film screen protectors for your phone, and will even apply it on your phone for you...and trust me, this is well worth the price as it can get extremely annoying if you're not used to applying them. If you're looking for the ultimate protection for your phone, Omegacell offers the InvisibleShield film, which they will also apply for you, but for an additional $10 (depending on the model). If you read about the newest phones that come out and want to even hold it in your hand, there is no better place to see, touch, and talk about it!

Had some cell phone issues and the gentleman was able to help sort these out quickly and…read moreefficiently. would highly endorse coming here for your tech related problems

Disappointing "service" and a cold reception. Never felt so…read moreunwelcome in my life. Very poor customer service. Just a rude experience and will not be back. Ultimately I reversed my idea of getting anything repaired by this firm and took my business elsewhere. Unfortunately I would not recommend the company to anyone who is looking for experienced and kind service. Truly a disappointing experience all around. Would give 0 stars if able. Time to send staff to a qualifies customer service tune up course. I think it's fair to say that this company, if it hired the right people, could really succeed. If you are wanting sub-par service, I'm not sure even this bar is met. Date of experience: July 12, 2025

Surprisingly helpful. Decided to walk in asking if I could reduce my monthly mobile bill and walked…read moreout paying significantly less. I did waste an hour but am happy with the results. Never hurts to ask!

https://duckduckgo.com/?q=wow+mobile+boutique+west+edmonton+mall&atb=v362-1&iaxm=maps&source=places&…read moreai=wow-mobile-boutique-edmonton-2 Do not trust the Pakistani girl- Deepsha- from the Wow store in the West Edmonton Mall- she lies, switches plans, told me she is going to give a phone for $56 but switched it to $1500- $400 more than Rogers could have sold it to me. I told her that I wanted the same plan that I have- which is no monthly plan, and signed me up for a 2 year plan. She cannot be trusted. She takes advantage of seniors and lies to them

Fantastic customer service! Ask for Kathy, store manager. She is attention to details, very…read morepatient and responsive to customer's questions. No tricks, humble type of person. No hard sell and tell you the truth, everything you need to know. Will certainly advise anyone who is looking for mobile phone or any phone plan service and wish to talk to honest, friendly sales service people.

Excellent service, fast and easy. Very knowledgeable and helping attitude, explains all options and…read morehazzle free setup.

Amazing people. Not being happy with the service I got from my service provider I stopped by wow to…read morecheck what they have. They helped me get a new phone with a great deal and the best thing is I was able to compare all providers in one place. They transferred all my contacts , photos to my new phone and even gave me a fantastic deal which I would not have got from my service provider. They are very knowledgable and take the time to help you out unlike others. This is the best place to get new phones are plans .. Period and I have been recommending all my friends to do the same !

Customer service was just excellent. 100% recommend Javeen was very knowledgeable and helpfulread more

The problem I previously posted about has been resolved in a manner I am very happy with…read more The store manager, Dione, is very knowledgeable and has excellent customer service skills. I will definitely consider Clearwest in the future.

Great customer service, was followed up by management to explain situation. I recommend coming…read moreinto the store for quick non hassle service than online and over the phone.