I can't even give these guys one star but if I am doing a review they make me. Hands down the WORST retail experience I have ever had in my 53 years of living. My screen was cracked on my phone, I called ahead and Brian, one of the two guys there was eager to fix my phone " in about 25 minutes". My phone was turned on,and I was able to use it for calls in my vehicle when I dropped it off. I didn't have time to wait on it, so I said I would pick it up the following day. My gut told me that I shouldn't leave my phone with this guy. I almost went back in and asked for it back. I sure wish I would have listened to my intuition.
When I went to pick my phone up, $140 later, Brian informed me that he didn't have time to plug it in and charge it. I asked him if he knows that it is working. "Oh yeah, its working, I just replaced the screen. Oh, and if you will give us a good Google review, I will put free tempered glass on it." I get home, plug in my phone in, and it won't charge. It wouldn't do anything, not even showing the striped screen that it had before, apparently indicating that the LED was damaged. So, I took it back, and from then on my "service" from Wireless Solution became an argument about whether or not my phone was turned on when I dropped it off. This came from Brian's partner and later at a highly escalated level, from Brian. He called me a liar, so did his partner, and raised his voice to a yelling level. All this while only interrogating me about whether my phone was on or off when I dropped it off. When I talked to Brian's partner ( didn't get his name, they don't identify themselves there) he said he was going to have to put new sensors in it. He said it would be 3-5 business days. I heard nothing from them, so called to check on my phone, and again, was interrogated about why I lied about it being on when I dropped it off. WHAT!!??? I stopped in one time after this, got more of the interrogation and disrespect, at which time Brian told me that it needed a new battery, and they were waiting for it to come in. I figured it must be done today, as they had had my phone for over a week. Today I called to inquire about my phone- when the person answered, I asked to whom I was speaking with. No reply, then he says, "well, WHO is this?". I asked if this was Brian. He tells me that my phone will have to be wiped for it to work again. I asked him why, as I had only taken it in for a screen replacement. He said" because it does. It has to be wiped for it to work." He repeated this to me 4 times, as I inquired about what happened to it that it has to be wiped. Again, yelling and interrogation about it being on when I dropped it off!!!! So, I went in and demanded my phone back. Brian was outrageously disrespectful and rude. I left with a phone that apparently doesn't work at all anymore.
I work in customer service, our company has been in business since 1969. My family business ran successfully for 50 years. I am a customer service/sales auditor as well. Never in my life have I had such a miserable experience! I would lay out the money for a new phone if you have phone issues, rather than step in their door. read more
