I have no idea what the negative reviews are for - this place was awesome!…read moreWe had a phone warranty issue, and they were able to analyze everything, coordinate shipping, and have us completely satisfied & out of the store in about 30 minutes. Excellent service. Glen & Andre were amazing & I'm really happy.

I purchased a Google phone for a thousand bucks at the suggestion of smooth-talking employees at…read morethe Gurnee, Illinois store. I found it very complicated and hard to use. I tried to return it a month later. A stone-faced salesman refused. "You had the phone 32 calendar days. We won't take it back past 30 days." So I have lost all that money. Let this be a warning for anyone thinking of giving Verizon their business. I will never buy a Verizon product again.

Signed up to get internet with Xfinity and opted to pick up the modem at this location. Everything…read morewas already ordered and set up through the rep I dealt with online. Picking up the equipment was the fastest option as it was available as quickly as 2 hours from the time I confirmed the order as opposed to waiting 3-5 days for it to be delivered. I thought the process to pick up would be in and out but the wait was surprisingly long! Upon entering the store there were quite a few people in the store already in there. Some talking to Xfinity workers, some sitting, some just looking around. There wasn't really anyone greeting customers coming in to tell them where to go so I just found the closest Xfinity worker and told him I needed to pick up my equipment. At that time I was told to go check in with the dude to the side. Dude then told me to have a seat and someone will be with me shortly. After sitting for about 15 minutes and looking around highly annoyed because picking up equipment should not take this long, I saw an Xfinity worker who looked like he wasn't really doing anything and asked him if I can just get my equipment. Dude told me there was quite a few more people in front of me and I had to wait. The whole process was so inefficient I felt. Waiting 25 - 30 minute just to pick up equipment felt dumb. Then of course when it was my turn - it took less than 5 minutes. All dude had to do was find my equipment in the back and bring it to me. Made no sense I had to wait 30 minutes just for that. For as easy as it was to select my Internet service online and get that all set up, picking up at the actual store was such an inefficient process. Do better Xfinity! Good thing you guys were offering a great deal on internet and that's why I am currently a customer. My in store experience was not that great.

They sent me a new modern to use, my old one is still working so i return the nwe one the 20 th of…read moreOctober but on 23th of october at Xfinity gurnee, like 3 days later, they charged me $ 91.05 for the one i returned. when i called, indian customer care make fun of me instead of give me back my money.

I was really happy with my experience here…read more Earlier this week I decided to get a new iPhone SE preferably in Rose Gold. Little did I know the SE was a hot ticket item and in short supply especially ones in Rose Gold. Even Apple Stores had 0 in stock! With a waiting list of over a month! Thanks God a SE was located at this AT&T store in my metal. So George and I zipped on up here blaring Bob Seger in our SUV, walked in and were helped immediately. Daniel B took care of me and he was really friendly and efficient. The whole thing went very fast. I liked he helped me select a case and screen protector and applied them carefully. The case selection was small esp for my model, but I found one that matched with rose gold shavings floating in lucite (I still am going to get another one with a pic on the outside of G probably). I appreciated he gave me a tip that if you watch videos esp on YouTube it can use data more that surfing the net or message boards. He and most people have no idea this, but I watch YouTube a lot! Another thing i liked was he didn't chit chat with his coworkers. Def at another AT&T store but EVEN at Apple Stores I've had Genius Bar employees chat or make remarks about the customers or sarcastic remarks about their devices or issues while on the floor or helping me. One more thing is the location wasn't really that out of the way since its by many highways and two tourist attractions (Gurnee Mills ginormous outlet mall & Great America theme park) plus a bunch of other strip malls. And the low lake county sales tax and low cig prices for smokeys, but honestly I'd probably go back for the outlet shopping LOL and visiting this store. Yay for fast and friendly service.

Worst service, very unprofessional, disrespectful of their clients and when questions are asked…read morethey just roll their eyes or act like it's too much of a hassle. Even their managers are downright rude. Never come here to get anything serviced. AT & T was known for their customer service back in the day but the current generation of employees lack professionalism and leave a bad taste in one's mouth. I would give this store 0 stars if it would be possible.

Cell phone stores scare me…read more But YALL. I have only had incredible experiences at this store (I would never dream in a million years that I would be saying this about a Verizon store). The staff have all been incredibly kind and helpful. Not only that, but they make the experience fun and easy! Each staff member is personable and friendly, making you feel like they really do have your best interest in mind. I will recommend this store and Verizon to everyone I know because of the great experiences I have had here multiple times!

I stopped in at the Waukegan store I am handicapped I broke my screen I was sent to fix it in…read moreGurnee repair shop that could not fix it so now I have to get an upgrade she told me was $385 I looked online and I saw one that was for free because I need to get another phone and she was used was useless ​ I went out there and then she told me that the upgrade would cost me $400 and I had insurance on the phone but yet they can't fix the phone and every time I go to that store the service has been poor never ever have I been treated so disrespectfully she acted like she was more interested in her boyfriend than she was me and that was not cool I walked because I have no car I'm handicapped I had to cross a busy intersection to get there and I feel like that store has the worst service ever I never get any kind of answers that I need from them and it's not just to her it's whoever works there they revolve stores employees like candy I just don't understand why if your guests don't come first you should be doing your best to get me the phone I need to get or fix my phone because now it's out of stock and they can't fix it so why can't I get a replacement for free I just don't understand you need to fix customer service there

Thank you Larry and Joann! Great experience communicating with Joann, who answered all my…read morequestions and scheduled our tv antenna installation. Larry went above and beyond with installing our antenna. He was very professional and friendly, he problem solved our internet connection to work with our OTA antenna....we now have about 80 FREE channels on 3 HDTV's. Highly Recommend Unwired ! Tim Grayslake

5-Star Review Larry,…read morethe owner of Unwired LLC, did an outstanding job installing an over-the-air antenna at my home and connecting it to 8 TVs. He is extremely knowledgeable, professional, and patient, and he made sure everything was done correctly from start to finish. He successfully connected and programmed all of the TVs, and even went above and beyond by creating a new outlet for my internet setup. Larry explained everything step by step, including what he was doing and why, which I really appreciated. If you're looking for someone reliable who truly knows what they're doing and takes pride in their work, I highly recommend Larry and Unwired LLC.

Living in the country is wonderful for many reasons, but one downside is that you most likely only…read morehave 2 choices for getting online; wireless and satellite. I've always been told by my very smart tech oriented friends that wireless is the better and more reliable choice. I'd kill for a fast internet connection delivered by a wire to my home, but in my area of the boonies, we have just a few choices in wireless internet service providers. A big company (Rise Broadband) and a small one (Open Air Wireless). I have used them both. Open Air is the better choice for one reason alone; top notch service. There will always be speed and signal problems with wireless internet because there are so many points where failures can occur. And the speed you've been promised WILL vary because there is just so much signal to be doled out to everyone along the way...you're going to get slower speeds at certain times when everyone is using their signal at the same time or playing online video games that use tons of band width. That's the nature of the beast. At some point you will need service either at your home or along the chain of towers that deliver the wireless signal to your home. When your signal gets slow or goes dead, you have to make the call to tech who will start to work out where the problem is. I have found that with Rise Broadband, the company is huge and there are various levels of tech support. Don't get me wrong, the folks at Rise tech support are wonderful, but if they can't fix the problem with a "reset" on their end, they can't just send someone out to fix you. They have to "elevate the case to the next level". It's nothing to them if you're completely out of a signal for a week or two. Meanwhile, I have to turn my phone into a hotspot and pay for precious cell data while they take their time going through the proper channels. This is not the case with Open Air Wireless. When you call in with a problem with your signal, you're most likely going to get Matt, the owner of the company who turns you into a top priority. He tells me when he will be able to respond and I have to give him (and his wife who works at the office when he is unable to directly respond) an A+ for courtesy and responsiveness. I can't expect them to stop what they're doing but they are very aware that it's a big deal and they will get to you quickly. It wasn't too long ago that my only choice out here in the country was dial-up. I'm very grateful that I have choices now and Open Air is my top pick.

I heard that they were doing some planned maintenance on the Volo water tower, and that they…read morepromised more consistent speeds and low latency, but my download speed still stays at a snail's pace 2 mbps, even though I buy the extreme package. I created an account just to write this review, and I wouldn't recommend this to anyone. The owner Matt is rude to anyone who doesn't agree with him, and the internet overall is just flat out mediocre.

Excellent sales and service from Ricky and Charley. Could not have been better. Every detail was…read moreaddressed and the transfer was seamless. Honestly Charley is far smarter than any employee at apple. He is Guru status. Nice job

Loyal customer for over 30 years. I attempted to renegociate the ever increasing costs and they…read morehad nothing for me! I was forced to eliminate my basic package. Continuing only with Internet for streaming. But that price is still higher than I can justify with other options from different vendors. So another change for me is coming soon.

Sophia A 12/10 Handled my issue, contacted tech, and made…read moreeverything a breeze. Allowed me to be space cadet so that I could read my book. Super nice too

I went to buy jextream(WiFi on the go), my location does not have signal, at least 1-2. I bought it…read moreand still no signal. There was a huge poster in front of me bout asking the agents for military discount. The lady said, if you do that, you will end up paying more taxes". I used my phone multiple times but the payment was not working. She used her tablet, transactions went through. I spoke to customer service over the phone, they said it has nothing to do with paying more taxes. The young blond lady agent was lying to get more commission out of me to not use my military discounts.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.