Had a wonderful experience selling a MacBook Pro here. Total honesty about the price and very…read moreprofessional, fast service. Brought my laptop in and left with money 30 minutes later.

Purchased a replacement LCD for my M1 Macbook Air (Product ID: A2337-SG-N $217.99). I went with…read morethem rather than Amazon because the cheap screens on Amazon (mind you, not that much cheaper; only like $40) are Chinese knockoffs while they claimed these are the same OEM parts that Apple uses. Installed fine, worked fine, then right around the 6 month mark, just like those Chinese knockoffs, the screen died. Asked if they could do anything about it, I just got a terse Email saying it's out of warranty period. I won't let my worst enemy purchase anything here. OK, I won't let my second worst enemy purchase anything here.

The best service ever! He replaced my screen in minutes! I am so relieved because I came from…read more"Ubreakifixit" and was told after my phone was with them for half the day that it was "unrepairable"! Here at A to Z Wireless the technician knows what he is doing! To think I went in this store looking for a temporary phone thinking my phone can not be fixed anymore. Thank you for the awesome service!

Called to get a quote on a cracked screen repair for my Pixel and they said it would cost $180,…read morewhich is more than what they charge for a cracked iPad screen. HUH?? Then, even worse, my husband was also calling around to help me find a place to repair my phone and they quoted him $210 for the same thing. Shady business. I had a great experience with Ubreakifix and they were MUCH cheaper than A to Z.

Fixed my cracked screen in less than 15 minutes. It looks great and at a very reasonable price too…read more Highly recommended

The repair was easy to schedule, they price matched, and the repair was done in a timely manner…read more Excellent job!

Stopped by my local staple store today to return some of the Amazon packages and was so excited to…read moresee they now carry full party supplies -- balloons (inflated!), birthday cards, gift cards, and even fun balloon add-ons, just like Party City. I absolutely love seeing local businesses grow, and this makes party planning so much easier. The customer service here is always amazing -- friendly faces, kind energy, and such a welcoming vibe every time. So grateful to have this place close by. I'll definitely be getting all our party supplies here from now on!

I am all about saving money so I went on a rabbit hole on how to save money for prints when it came…read moredown to save the dates! I chose staples to get my save the date print out and I was very pleased with the results and quality of the print! It's durable and the prints were clear and looked professionally done! I'm actually thinking of doing my photo banner here and I can't wait! I know it won't disappoint!

‼This the continuation of my previours first review :…read more FINAL WARNING Check your: * Receipts * Payment methods * Refund confirmations * Metro account details * Added services * Email addresses Do not rely on verbal explanations. Take screenshots and keep records of everything. If I had not insisted, documented, and escalated this issue, my money would never have been returned.

1 STAR - SERIOUS ISSUES WITH REFUNDS, CHARGES, ACCOUNT HANDLING, AND STAFF CONDUCT…read more Metro PCS - 5540 Monterey Hwy, San Jose, CA I am writing this review to document a very serious and concerning experience at this Metro PCS location. I am not posting this out of anger or revenge, but to warn other customers and to keep a public record of what occurred. REFUND ISSUE - $109 IMPROPERLY WITHHELD On December 22, I requested a refund of $109, which remained in "pending refund" status for approximately 10 days. I contacted PayPal multiple times, and they confirmed on two separate occasions that: * The refund was NEVER released by the merchant * After remaining "pending" for 10 days, the transaction was changed to "canceled" * This was not a delay, it was a merchant-canceled refund UNPROFESSIONAL, RUDE, AND INTIMIDATING STAFF I went to the store multiple times and was assisted by: * Mariana - Store Supervisor * Maria - Sales Associate * Fatima - Sales Associate All three displayed unprofessional, rude, and intimidating behavior, including: * Laughing during a serious refund dispute * Mocking behavior, staring, and dismissive attitudes * Repeatedly telling me to "wait" * Using the holidays as an excuse * Attempting to confuse the situation even while I showed clear PayPal proof that the refund was CANCELED At one point, supervisor Mariana admitted that sales associates often do not properly explain costs or so-called "promotions" from the beginning, and said she would speak with them. Despite this, Maria and Fatima continued behaving in a rude and mocking manner, even though the issue was not directly caused by them. REFUSAL TO PROVIDE OWNER INFORMATION Mariana stated she would speak with the store owner, but refused to provide the owner's contact information when I requested it. THREATS AND INTIMIDATION When I clearly stated that I would not remain silent until my refund was returned, supervisor Mariana threatened to sue me: * For recording part of the interaction * For a Facebook post I had made (which she admitted she had already seen) These threats occurred while I was requesting a legitimate refund and constitute intimidation, not customer service. METRO CORPORATE WITNESSED THE BEHAVIOR During this interaction, a Metro PCS customer service representative (611) was on the phone listening to the entire conversation. The representative: * Confirmed the call was being recorded * Clearly heard the supervisor's rude and intimidating behavior * Apologized * Stated that formal reports for store misconduct would be filed IRREGULAR CASH REFUND - NO RECEIPT Minutes after I left the store, the supervisor called me claiming there had been a "cash drawer error" and said my refund would be issued in cash. When I returned: * I was given cash only * No receipt * No confirmation * No written documentation * Supervisor Mariana handed the cash to the associate, who gave it to me * Mariana ignored me completely and offered no apology or explanation Issuing a cash refund without documentation--especially after canceling a refund in the system--is highly irregular and concerning. PAYMENT AND REPORTING DISCREPANCIES The Metro representative also informed me that their system reflected only a partial cash payment, despite the fact that I paid a much larger amount using my PayPal card. I have receipts and proof. This raises serious concerns about how payments and refunds are being recorded at this location. "FREE" ACCESSORIES QUIETLY CHARGED Another deceptive practice I experienced is that when staff say accessories are being "given for free," they are actually charged in a misleading way. In my case, accessories verbally presented as "free" were quietly charged by splitting the total into two separate receipts, making it less obvious that the items were not free. Unless customers carefully review every receipt line by line, these charges can easily go unnoticed. ACCOUNT CREATED WITHOUT MY AUTHORIZATION Another major red flag: When I installed the Metro app, I discovered that an account had already been created using an email address that was NOT mine. * I was never asked for my email * I did not request an account to be created * I have screenshots proving this * I immediately changed the email to my own After sharing this experience in a local moms' group, other customers reported similar issues, including: * Accounts created or modified without consent * Services added without authorization * Extra charges appearing unexpectedly This suggests a pattern of improper account handling, not an isolated incident. EVIDENCE AND DOCUMENTATION Everything stated above is supported Due that yelp only allow certaing amount of word in the reviews box, I wiill Continue in my next review after this.

The customer service was great and fairly quick but parking is terrible. We arrived just before…read morethey opened @ 10 am on a Monday and there was absolutely no available parking directly near the entrance! We had to park on the opposite side of the building. I'm 100% sure the customers from the breakfast restaurant are parking in front of the T-Mobile store. There were only 2 customers besides us inside the store. Those spots should be designated for T-Mobile customers only!

Gabriel not only helped me go from prepaid to postpaid and get my child a watch but he stayed an…read morehour after he was off the clock to help me get my phone to keep my phone number and not have to accept a new one. Talking about DEDICATION!!!! I have never had a more positive experience in any phone plan company than I did today. Thank you Gabriel.

I was skeptical about handing my phone over to a stranger in a parking lot, but I got it back on…read moretime, fixed and with a free screen protector. Would use again.

Jason responded quickly and took care of a screen replacement at a great price. Highly recommend!read more

This review is most specifically about an employee at this location, Julian, and less focused on…read morethe company or its services. I have had TiVos for decades. They are no longer relevant technology in today's world. I had been working with Xfinity for some time to determine a path forward. The app is difficult, the chatbot is difficult and phone calls to customer service are difficult. Eventually, they sent me a new device which wasn't what I wanted. I had to return the device, so I went to this location. I explained my situation and Julian was very polite and understanding and offered many different hardware options as we discussed what I was looking for. He discussed with colleagues and called support to help address my needs. Ultimately, the technology which I prefer is no longer supported, but he was very supportive as we reached this conclusion. Thank you, Julian.

It's not possible to give a zero star but this store deserves it. He gave me the router and modem…read more When I asked for the other equipment he said he doesn't have it. When I asked him where I can get it he said he didn't know. When I asked him how should I find out he didn't know. Talk about unhelpful He said his name is "B". How do you hire people like that comcast/xfinity? When I get home I'm canceling my order. I'd rather have slower speeds than deal with these people

My Cellular Plus is my number one choice for computer and phone repairs. Recently I dropped my…read moreSamsung Galaxy phone and broke the glass. The owner did a good job as usual in replacing the glass. His workmanship and skill is superior. Previously he did good work on restoring my laptop to good performance. The price is reasonable because the owner (and you indirectly) don't have to pay the high store rents that shops in the mall charge their tenants.

My iphone 14 Plus's screen got green screen because I took the phone to sauna . Since Mr. Tung…read morereplaced my screen with 1/2 price from Apple's price, I took my phone to My Cellular Plus. My screen works now. Mr. Tung is a an honest and I trust Mr. Tung with my phone. Thank you.

Came in to AT&T to get internet service for my house. Was helped out by Arthur, very helpful and…read morepatient with all customers. I will definitely will come back for more services.

scammers! Told me they would refund my money after not being able to fix my phone for having no…read moreservice for 2 weeks! Frauds! Still no refund after 3 weeks. Wasted my time all because you want me to spend more money. Keep your money! Disgusting