Tanger Outlets Commerce - Where Reviewers Are Many, But Enforcement Is... Selective…read more
As someone who reviews shopping centers often--on both Yelp and Google--I've come to expect a certain level of consistency, especially from a well-established outlet brand like Tanger. Usually, sharing photos and feedback is welcomed. Encouraged, even. At Tanger Locust Grove, I posted a review with photos and was personally thanked by the owner. But at Tanger Commerce, I discovered something quite different.
While taking a few standard photos during my visit (like I've done at dozens of malls - some with almost 100k views), I was approached by a security guard, followed from across the complex from Nike to Marshall's, photographed, and informed that photography is prohibited unless I had a press or media pass. When I identified myself as a reviewer, hoping for some clarity or even conversation, I was met with suspicion and stone-faced enforcement. My boss makes me enforce this rule I was told - leaving me wondering who his boss is, as from the owners replies to other posts it clearly isn't them.
Here's where it really gets confusing: a multitude of other reviewers--on both Yelp and Google--have uploaded photos of storefronts, interiors, signage, merchandise, and even selfies at this very location. Entire photo carousels exist, ranging from fashion displays to food court visits, without a whisper of consequence. One reviewer even uploaded 14 photos on Google and was publicly thanked by management for their "great review" and "wonderful experience." only a month ago.
So I ask: if photos are truly not allowed here, why is enforcement only aimed at some of us? Why the inconsistency? And more importantly--where are the signs? None were visible. No policy posted. Just a sudden switch from shopping to being surveilled.
Reviewers, take note: If you're documenting your experience, know that Commerce enforces its "rules" selectively. You may be ignored like the 50 reviewers before you--or you may get followed, photographed, and reminded you're not welcome to record your visit.
P.S. - I'm not being paid for my reviews, nor do I have anything to gain from this. I just enjoy helping people find great places to spend their time and hard-earned money. But this place? This wasn't it and recommend it I do not.