My dad has lived in Great Falls for about 40 years. As far as I know this is where he has always…read moretake his car, and I have continued to bring my car here. The guys are friendly and always do a great job repairing my car. This is a place you can trust!

Steve and Jerry are professional, personable and highly capable mechanics. Anytime anyone asks…read morewhere to take their vehicle, I flat tell them, "Best option for best results is S&D Auto."

Crooked as the day is long I took my Jeep to them for an agreed upon $180 computer program. They…read moregave me a $600 bill and held my vehicle hostage until I payed it, they preformed unnecessary and unapproved testing for no reason. All the while stretching out a 1 hour job to almost 2 months. In order to get my money back I have to take them to court.

Customer Service - F…read more Mechanic Work - D Scheduling/Keeping Appointments - F Value - F Had an oil change done here, was told that my driveshaft and trackbar were bad and needed replacement. I was also told that my front crankcase seal was leaking. They did not tell me about the oil pan gasket leaking which was very obvious the second you lift the truck, i found out later after getting under the truck that it was leaking. They also did not tell me that my power steering pump was going out which was pretty obvious when turning the wheel from the sounds it was making. I contacted them to get the trackbar and driveshaft replaced. Was told to come in on friday to get the work done, dropped the truck off at 8am Friday morning the girl in the front assurred me no worries it will get done by the end of the day. Got a ride from a friend back to work. I called later on during the day about 1pm to get a status update on the truck only to be told by the same girl "oh they haven't started on your truck, but dont worry again it will get done by the end of the day". I then called back at 4pm, one hour before closing to ask how late i could pickup my truck, same girl advised me "oh we are so sorry, we were not able to get to your truck, you can pick it up any time even after 5, and by the time you come we will have a better date for you next week. Not going to lie i was already pretty agitated by being lied to and the multiple empty reassurances. So I showed up to pickup my truck and the lady still did not know what day to tell me to comeback. She glanced at the schedule quickly and said ok come back Tuesday at 8am. I then grab my keys said have a good weekend and went on my way. Monday afternoon came around, I called Hughs to confirm my appointment for tomorrow morning 8am. The same girl responded "yeah yeah yeah, tomorrow 8am we got you, see you tomorrow morning" Tuesday morning 8am comes around. The gate is closed but the mechanics are inside. There is an impatient customer already outside complaining to me about having an 8am appointment, having driven 4 hours from NW Montana because his insurance told him to take it to Hughs. He tells me the mechanics are inside and they dont want to open the gate and hes been waiting. Ironically at the same time we are talking, a parts truck showed up from a local parts shop and entered the back door of the shop to drop of parts. The impatient customer then begins knocking on the windows and doors trying to get someone outside to open up shop, 20+ minutes go by and a mechanic comes outside and yells at the customer "WHAT DO YOU WANT!" Customer begins telling him that he drove from far, has an 8 am appointment and has his wife and kids in the car and needs to go to another appointment. The mechanic blatently tells the customer to "f*** off, because he is being an asshole" Seeing how Hughs treated this customer infront of me, and seeing how they lied to me again and ignored me standing infront of their shop at 8am has left a horrible impression on me. I do not recommend this shop and recommend you find a more reputable shop that actually keeps their appointments, does not treat their customers like crap and point out the obvious mechanic isssues not just some.

My experience at Great Falls Auto Repair was fabulous... mostly. They DID have some issue that…read moreprevented them from seeing my car as quickly as we all thought they would. That said, once they racked it, identified the problem and solved it, they were very efficient and effective. Considering my problem was no driver's side heat on a -20°day, my gratitude was profound. I know that everybody who provides service in a community will have hits and misses. I look forward to giving them more opportunities to wow me with great, timely results.

Took my Toyota Tundra in to see about a wobbling in the suspension, they said the rear shocks and…read morefront struts were shot and leaking and the boots on the front ball joints were cracked, they included pictures. I had them replace the rear shocks and they said the fan was contacting the upper radiation hose so I had them replace that. Total cost was $756. I then took it to the Toyota dealer for a second opinion, no leakage in the front struts, no cracks in the ball joint boots, everything was normal. They also took pictures of both. I would not recommend Great Falls auto repair for anything but a low tire, what a rip off joint. Stay as far away from them as you possibly can!

This was a fleet car repair, and sometimes those get lost in the bureaucracy. The gang at…read moreMitchell's treated me like it was my personal car : ) they accommodated my crazy schedule : ) And when I showed up late on a Friday, they all made me feel like a family friend instead of the guy that made all their weekend late.

I hit a deer on the I15 south with my motor home, a Mercedes Benz diesel. My front end had major…read moredamage and I was worried about finding a shop that could work on the Diesel engine repair as well as the auto body work. I highly recommend MITCHELLS' Crash Repair. The entire staff is friendly and professional. This company knows it's business. It was a pleasure to work with them through a very stressful experience. My RV looks good as new and runs as if nothing had happened. Thanks to Mike and his crew

Called about getting a sensor replaced and received an estimate ($370) for over $100 more than the…read moreestimate from S & D Auto Repair ($250 maybe less). I'm not a fan of getting over charged so I didn't go through with them. I'd like to give them the benefit of the doubt, so hopefully they charge so much more so they can pay their mechanics better or somehow change a sensor better. I called because they were rated 5 stars.

I have used Bud for my car repair needs for the last 20 years, I appreciate his up front no…read morebullshit service. He lets you know what needs to be done to your vehicle which is not what I always what I want to hear but I trust him completely. He is not the cheapest nor the most expensive but he is fair and honest. He stands behind the work he does

A major dealership told me I needed a new transmission, cost $5700. Thought I needed a second…read moreopinion so set an appointment with Capital City Transmission. The outcome is my transmission is fine. It's really a minor engine issue and may not need immediate fixing. Honesty is fantastic in this small business. So I saved $5700. Not sure if the big dealership is just incompetent or worse. Obviously when I do need a transmission, I know where to buy it! Thanks for the help. Tom

So my car was taken to this place and at first it was a normal experience then I started asking…read morewhen my car would be fixed after a week of waiting pretty normal right then I finally got a answer after two weeks they said it was done I went and picked it up and made it about 25 miles then the transmission was slipping shifting hard for about two miles then it was barely able to move so I got ahold of them and I was told to take it back here is when it got very frustrating I looked over the work on the car that was supposed to have a new transmission it was not new it was not replaced so I took it back to him and said that there was nothing done to my car I was told I was wrong but why would a new transmission stop working in 25 miles it would not have stopped working like that so then I was told I have to wait at the back of the line because he is busy I would think that being I already paid in full I would be first in line sence I have waited over two weeks at this point but nope he will get to it when he has Time

Did an excellent job on my truck, I highly recommend them. Good peopleread more

Casey and Christian took great care of me. I had Casey do some work on my diesel Ram 2500 and…read moreChallenger 6.4 and he exceeded expectations on both. He performed exactly as promised, communicated efficiently, and has a great rate. I recommend him for your diesel or gasser needs. Also recommend talking to them before purchasing items for install, they will take care of you in ordering anything you need for probably a better rate than you can purchase yourself.

These guys put in the clutch on my car when I first moved to Helena. Their service was great and…read morethey had the 2nd best price in town. Still a couple hundred cheaper than others. (Makes a difference when your counting pennies) But they worked on getting my car in early, when everyone else said wait a week. They also found some extra little things wrong with the car and fixed them while it was there without charging. If my clutch goes out or any tranny problems I'm definitely going back here!