Our experience with Winter Park Escapes was extremely disappointing and frustrating, and I would…read morenot recommend Winter Park Escapes as a management company in Winter Park, Colorado. After our stay, we were charged a "hot tub misuse" fee for damage we did not cause. While photos were eventually shared, they did not demonstrate damage resulting from our use of the hot tub. During our stay, a hot tub technician stopped by unannounced to make repairs related to issues caused by a previous renter, which raises serious concerns about how responsibility for the damage was determined. At no point during our stay were we informed that we had caused any damage or misused the hot tub. There was nothing apparent to us that would have warranted a misuse fee, and no clear evidence was provided linking the alleged damage to our stay. Compounding the issue was the lack of communication. We sent multiple emails and made repeated phone calls attempting to resolve this matter and received little to no response for an extended period of time. When we finally did hear back, the company refused to remove the charge, citing internal notes rather than proof, and instead offered a discount on a future stay--which does not resolve an improper charge. This experience demonstrated poor communication, lack of professionalism, and an unwillingness to fairly investigate a legitimate concern. I strongly encourage future guests to carefully review any post-stay charges and be cautious when booking through this management company.

Horrific customer service and Inaccurate Advertising! Arrived to my very expensive 4 BR rental home…read morethe week after Christmas to find a 30 degree downslope driveway with two inches of ice and 6 inches of snow. After unloading the SUVs, we couldn't get either car out of the driveway to do anything for 4 days! Despite multiple calls for help. They dropped off a bag of sand and a bag of ice treatment for me to dig out of the snow and ice to apply in 10 degree weather! WTF? The driveway should have been snowplowed and treated before our arrival. The ad for the house stated "the shuttle picks you up right outside your door." That was a huge selling point for a three generation, multi family rental ages 2-64 years old. Nope, it was actuallythree hundred and fifty foot, 30 degree uphill walk to the shuttle. We could only take the shuttle because we were iced in the driveway. Called multiple times every day only to be told they "couldn't reach anyone for help." On the third day they sent a repair man who said "I have no clue what they expect me to do." On the fourth day of seven, they sent a young man to tow the vehicles uphill out of the driveway and snowplow the driveway. FINALLY! We ended up parking the two wheel drive suburban in a city garage 1 mile from the house to keep it from getting stuck, again. An answering service answers the company phone with "All I can do is pass on the information." The lack of response to a terrible situation, ruining a family vacation at a $16,000 rental was stunning! I will NEVER use Winter Park Escapes again!

We used this booking company through VRBO and had to cancel our reservation 3 days prior to arrival…read moreand 7 days prior to departure. We understood that we would not get our rental fee back but they refused to refund the cleaning fee. They were completely inflexible and preferred to take our money for a service they were not giving. There are better options in Winter Park- please use a different booking company.

I wish I could give them less than one star. I thought I would plan a really nice family christmas…read moreweek there so I started early with reserving the condo in AUG 2025. It was very expensive $4797.59 for 4 nights. Since Winter Park collected monies for the trip insurance for Spot, and I was SPECIFICALLY TOLD ON AUG 24 2025 on the phone while booking my christmas reservation that "the trip including insurance was FULLY REFUNDABLE" prior to 22 days before arrival. I recieved an email yesterday 9-4-25 from SPOT which I assumed at first glance was junk marketing. I then noticed it said action needed. I was confused by this and called Winter Park. It was very confusing because I assumed everything was good since I specifically asked for trip ins to be put on the trip. I filled in names of the travelers online and thought it was all good. It seems QUITE DECEIVING on the part of WP to collect over $317 and NOT add the actual ins for each person to the trip? This is SENSELESS! It is NOT THE CUSTOMER who contracted a 3rd party, and I did not pay the 3rd party. I paid Winter Park for trip coverage. Winter Park sends so many marketing emails that anyone who reserves might miss the SMALL PRINT or an email. Since the scheduled trip is months away, it seems as though this is an opportunity to RIP OFF people who reserve and buy trip insurance and then find out on DAY 11, that they somehow did not correctly complete creating an account with SPOT to add names of travelers. It was UNCLEAR since I paid $317 to WINTER PARK for insurance, that you must take time to go create an account with their 3rd party SPOT. This is absurd, senseless and time consuming. WInter Park should have sent a warning email (reminding customers to add travelers if not done) but even more so, WINTER PARK SHOULD ADD THE TRAVELERS AT THE RESERVATION and this could have been avoided. I may have then kept all 5 of my reserved stays (each with trip ins) and totaling well above $10K. Instead I called and canceled each one. This experience with them was SO BAD that I canceled ALL future reserved stays and I am writing this to warn future possible customers. When I first called Winter Park on DAY 11 after booking DEC to explain that I just then received an email from SPOT and was totally confused, they pushed it off and told me to contact SPOT. SPOT told me to contact Winter Park and back and forth it went. They both REFUSED to refund the $317. This policy is UNFAIR, UNCLEAR given the timing of the future trip. They've lost me as a customer forever, and just to be clear from this point going forward, I will return to EPIC for skiing. If you do ski winter park, I suggest looking into several other alternatives for lodging. There are many other BETTER options, and they do have more fair policies on cancellations.

I booked a condo for my family in November of 2019 for December of 2020. My entire family has…read moreplanned for and booked travel for this trip. I have confirmation of my reservation in writing and it's been fully paid for including all required deposits and cleaning fees since November 2019. I was just notified today, August 18, 2020, that they are cancelling my confirmed reservation as the owner of the condo decided to use it. I've read back through all of the contracts and no where does it state that the owner has the right to do this 4 months out. This has ruined our plans and winter park stay was rude and didn't offer to help remediate the situation. Beware.

We stayed with family over Christmas. The town is very busy and overcrowded for what is available…read more(i.e resturants and services). That isn't their fault but should look into hiring more staff around town for this time of year. The fireworks and bonfire at the resort was fun to go to and was recommended by the lady at the front desk. We stayed in a Beavers Village condos and it was perfect for what it was. Clean friendly front desk crew, updated unit, and the pool was great! Pool towels seem a little hard to come by but we returned them to the front desk and the next day we got clean fresh one right away. For people saying this was not stocked or other items were missing.. we knew this was a condo and we were recommended by the front desk to get all kitchen food items. We did and we had a great time!

I cannot speak highly enough of Mountain Chalet, specifically Chad Griffith. I am writing this…read morereview at 9:46 pm on Christmas Eve, we were locked out of our condo in Winter Park and had no way to get in and with little open we were in a panic. We got in touch with Chad who was able to locate a spare and drove to help us, again Christmas Eve 9 pm. Chad is an ultimate professional and a true lifesaver on this cold Christmas eve. Mountain Chalet is a great company because of people like Chad.

From the owner: Mountain Chalet Properties is a full-service property management company specializing in…read morepersonalized service for our guests, tenants, and property owners. When you are ready to become a homeowner in Grand County, we also provide all the real estate services you may need. Please feel free to contact us for more information or to book a reservation for your next vacation to this breathtaking location.

Great condos for a stay in winter park. The office is open everyday and has heated pool and three…read morehot tubs. There is also a sauna. The property is clean and we loved staying here. We will be coming back. Short walk to all the food and bus takes you to mountain base every hour.

Beaver Village Hotel in Winter Park is a local icon. This hotel was built in the 1940s and boasts…read moremore wood paneling on the walls than most hotels have in their entire building. The decor is very sparse, old school and seemingly primitive, but it remains true to the original rustic feel of the place. Stayed here over Christmas, 2015. The walls are not sound proofed, reminiscent of days past when folks needed to be courteous to their neighbors. The room was clean, beds made and linens washed. Overall, this isn't a 4 star hotel, but it is very comfortable and has a certain charm. My wife and I have stayed here over a dozen times over the years and find the charm and low key atmosphere inviting. If you are looking for old school charm, check this place out. If looking for modern amenities and a crisp clean modern look, move on. Pros: awesome buffet breakfast in the morning during ski season, hot tub, close to town and skiing, heat works, hot showers, game room, ski waxing room, wifi, take pets for a small charge, usually low cost per night. Cons: primitive decor, no frills.

Beautiful place to stay! Comfortable beds, hot tub and sledding. 4 bedrooms! Kids hang out area as…read morewell as a family room. Plenty of space. Gorgeous views! Also it's located right on the free bus line that takes you to the mountain! Book a trip now. Feels like a community vs a tourist trap! You won't regret it!

These are some of the most beautiful ski lodging rentals I have every seen. We're booked for 3…read moreweekends in 3 different properties this winter and we can't wait. The snow is already falling in Colorado and this looks like a great ski season is coming. If you've never skiied in Winter Park, CO, you should try it out. There is something for everyone here and it's a great ski resort for singles, families or a group of friends. The snow here is usually some of the best in the state, but Winter Park gets less publicity than some of the other resorts. The vacation properties range from 4 person occupancy to 16 person, so it is a great place to pair up with some friends and save money on a ski vacation. Lexi and Dana are very knowledgeable about the Winter Park area and got us some great deals on ski tickets as well as the lodging. Can't wait for our weekends in the Lakota lodges!