My experience with Winter Park escapes was amazing. We decided to rent Pole Creek, which was…read moreperfect for our group made up of five couples. The house is located near the Pole Creek golf course, and the views of Sheep Mountain in Indian Peeks were breathtaking. We found everything as described on the website and the check in process went smoothly. The house was very clean and spacious and we loved the rustic decor. The kitchen was fully equipped and allowed us to prepare all of our meals. We also enjoyed using the hot tub which was a great way to relax after a day on the course. Overall, we had a great experience with Winter Park Escapes and would definitely recommend it for anyone looking for a comfortable and scenic vacation rental. The only issue was the dishwasher did not work and caused a leak.

We rented Lakota Dreamcatcher Villa 510 for a Father's Day family weekend (June 18-21), but the…read moreproperty failed to meet the advertised luxury standards and fell well short of our expectations. Upon arrival, we found five toilets stored in the garage, blocking one side. The next day, a delivery driver brought a sixth toilet and left it there, saying the owner had instructed him to do so. This happened while my elderly father, who has Alzheimer's, was present for the holiday weekend. Safety and comfort issues: * A broken screen on the lower level let many bugs into the house on our last night. We had to move a card game upstairs because we couldn't use the poker table because of the bugs everywhere. * The upstairs deck lacks shades or blinds on the west-facing glass doors, making it unusable in the afternoon sun. In contrast, the ground floor has shades. * The provided pots and pans were of poor quality and did not heat evenly. During our stay, my truck, parked in the garage and driven only once, had a slashed tire that went completely flat. I requested a review of camera footage but received no resolution. Despite paying an early check-in fee and requesting a late checkout, my concerns were met with automated responses. When I reported the tire damage and broken screen, the property management company referenced the listing's 4.96-star rating and said, "Not every property will be the right fit for every traveler." They closed the conversation without addressing my concerns and directed further disputes to Airbnb Support. This property was advertised as a luxury escape, but our experience was marred by maintenance and storage issues, unresolved vehicle damage, and a lack of meaningful resolution from the host team. I would not stay here again and highly recommend avoiding this property or any managed by Winter Park Escapes. After I worked with Airbnb support, which was great, we found a solution with zero help from Winter Park Escapes, as repeatedly requested by Airbnb Support. I tried to leave this review, but it looks like Winter Park Escapes changed the email address, preventing me from leaving one. The 4.96 stars seem fake, as I am sure others have experienced the same lack of respect and action by Winter Park Escapes. It seems to be a property company that's only interested in ripping people off.

We used this booking company through VRBO and had to cancel our reservation 3 days prior to arrival…read moreand 7 days prior to departure. We understood that we would not get our rental fee back but they refused to refund the cleaning fee. They were completely inflexible and preferred to take our money for a service they were not giving. There are better options in Winter Park- please use a different booking company.

I wish I could give them less than one star. I thought I would plan a really nice family christmas…read moreweek there so I started early with reserving the condo in AUG 2025. It was very expensive $4797.59 for 4 nights. Since Winter Park collected monies for the trip insurance for Spot, and I was SPECIFICALLY TOLD ON AUG 24 2025 on the phone while booking my christmas reservation that "the trip including insurance was FULLY REFUNDABLE" prior to 22 days before arrival. I recieved an email yesterday 9-4-25 from SPOT which I assumed at first glance was junk marketing. I then noticed it said action needed. I was confused by this and called Winter Park. It was very confusing because I assumed everything was good since I specifically asked for trip ins to be put on the trip. I filled in names of the travelers online and thought it was all good. It seems QUITE DECEIVING on the part of WP to collect over $317 and NOT add the actual ins for each person to the trip? This is SENSELESS! It is NOT THE CUSTOMER who contracted a 3rd party, and I did not pay the 3rd party. I paid Winter Park for trip coverage. Winter Park sends so many marketing emails that anyone who reserves might miss the SMALL PRINT or an email. Since the scheduled trip is months away, it seems as though this is an opportunity to RIP OFF people who reserve and buy trip insurance and then find out on DAY 11, that they somehow did not correctly complete creating an account with SPOT to add names of travelers. It was UNCLEAR since I paid $317 to WINTER PARK for insurance, that you must take time to go create an account with their 3rd party SPOT. This is absurd, senseless and time consuming. WInter Park should have sent a warning email (reminding customers to add travelers if not done) but even more so, WINTER PARK SHOULD ADD THE TRAVELERS AT THE RESERVATION and this could have been avoided. I may have then kept all 5 of my reserved stays (each with trip ins) and totaling well above $10K. Instead I called and canceled each one. This experience with them was SO BAD that I canceled ALL future reserved stays and I am writing this to warn future possible customers. When I first called Winter Park on DAY 11 after booking DEC to explain that I just then received an email from SPOT and was totally confused, they pushed it off and told me to contact SPOT. SPOT told me to contact Winter Park and back and forth it went. They both REFUSED to refund the $317. This policy is UNFAIR, UNCLEAR given the timing of the future trip. They've lost me as a customer forever, and just to be clear from this point going forward, I will return to EPIC for skiing. If you do ski winter park, I suggest looking into several other alternatives for lodging. There are many other BETTER options, and they do have more fair policies on cancellations.

I booked a condo for my family in November of 2019 for December of 2020. My entire family has…read moreplanned for and booked travel for this trip. I have confirmation of my reservation in writing and it's been fully paid for including all required deposits and cleaning fees since November 2019. I was just notified today, August 18, 2020, that they are cancelling my confirmed reservation as the owner of the condo decided to use it. I've read back through all of the contracts and no where does it state that the owner has the right to do this 4 months out. This has ruined our plans and winter park stay was rude and didn't offer to help remediate the situation. Beware.

We stayed with family over Christmas. The town is very busy and overcrowded for what is available…read more(i.e resturants and services). That isn't their fault but should look into hiring more staff around town for this time of year. The fireworks and bonfire at the resort was fun to go to and was recommended by the lady at the front desk. We stayed in a Beavers Village condos and it was perfect for what it was. Clean friendly front desk crew, updated unit, and the pool was great! Pool towels seem a little hard to come by but we returned them to the front desk and the next day we got clean fresh one right away. For people saying this was not stocked or other items were missing.. we knew this was a condo and we were recommended by the front desk to get all kitchen food items. We did and we had a great time!

I cannot speak highly enough of Mountain Chalet, specifically Chad Griffith. I am writing this…read morereview at 9:46 pm on Christmas Eve, we were locked out of our condo in Winter Park and had no way to get in and with little open we were in a panic. We got in touch with Chad who was able to locate a spare and drove to help us, again Christmas Eve 9 pm. Chad is an ultimate professional and a true lifesaver on this cold Christmas eve. Mountain Chalet is a great company because of people like Chad.

From the owner: Mountain Chalet Properties is a full-service property management company specializing in…read morepersonalized service for our guests, tenants, and property owners. When you are ready to become a homeowner in Grand County, we also provide all the real estate services you may need. Please feel free to contact us for more information or to book a reservation for your next vacation to this breathtaking location.

Beautiful place to stay! Comfortable beds, hot tub and sledding. 4 bedrooms! Kids hang out area as…read morewell as a family room. Plenty of space. Gorgeous views! Also it's located right on the free bus line that takes you to the mountain! Book a trip now. Feels like a community vs a tourist trap! You won't regret it!

These are some of the most beautiful ski lodging rentals I have every seen. We're booked for 3…read moreweekends in 3 different properties this winter and we can't wait. The snow is already falling in Colorado and this looks like a great ski season is coming. If you've never skiied in Winter Park, CO, you should try it out. There is something for everyone here and it's a great ski resort for singles, families or a group of friends. The snow here is usually some of the best in the state, but Winter Park gets less publicity than some of the other resorts. The vacation properties range from 4 person occupancy to 16 person, so it is a great place to pair up with some friends and save money on a ski vacation. Lexi and Dana are very knowledgeable about the Winter Park area and got us some great deals on ski tickets as well as the lodging. Can't wait for our weekends in the Lakota lodges!

Charles helped my family find the home we needed. He is kind, considerate, and responsive. If…read moreyou're looking to rent or buy in Evergreen, Winter Park, Granby, or anywhere else in Colorado, look no further! Charles is an expert and a gentleman.

Snowcapped is an amazing property manager company and a much-needed breath of fresh air in Grand…read moreCounty real estate. They are highly investment and real estate-focused for owners, with offerings from short, mid and long-term rentals with a deep understanding of the local market. They have phenomenal service and they work very hard. The best part about them is they are reachable and just wonderful people, outside of their successful business. Property management is such an old-school industry, but Kate and Charles are dynamic, and smart and understand the needs of landlords and owners, so they can help maximize return. I rent a condo in Fraser, near Winter Park, and they helped me renovate the condo after it was neglected for 12 years by a low-paying long-term tenant. They introduced me to a great contractor who flipped the property and then found a local builder who needed housing for his management crew to rent my place for top rents in 2022. They do regular property checkups and carefully vet tenants for long-term rentals. They are hands down the best I have worked with and I use 3 other property managers in different cities and wish they all could run like Snowcapped.