We used this booking company through VRBO and had to cancel our reservation 3 days prior to arrival…read moreand 7 days prior to departure. We understood that we would not get our rental fee back but they refused to refund the cleaning fee. They were completely inflexible and preferred to take our money for a service they were not giving. There are better options in Winter Park- please use a different booking company.

I wish I could give them less than one star. I thought I would plan a really nice family christmas…read moreweek there so I started early with reserving the condo in AUG 2025. It was very expensive $4797.59 for 4 nights. Since Winter Park collected monies for the trip insurance for Spot, and I was SPECIFICALLY TOLD ON AUG 24 2025 on the phone while booking my christmas reservation that "the trip including insurance was FULLY REFUNDABLE" prior to 22 days before arrival. I recieved an email yesterday 9-4-25 from SPOT which I assumed at first glance was junk marketing. I then noticed it said action needed. I was confused by this and called Winter Park. It was very confusing because I assumed everything was good since I specifically asked for trip ins to be put on the trip. I filled in names of the travelers online and thought it was all good. It seems QUITE DECEIVING on the part of WP to collect over $317 and NOT add the actual ins for each person to the trip? This is SENSELESS! It is NOT THE CUSTOMER who contracted a 3rd party, and I did not pay the 3rd party. I paid Winter Park for trip coverage. Winter Park sends so many marketing emails that anyone who reserves might miss the SMALL PRINT or an email. Since the scheduled trip is months away, it seems as though this is an opportunity to RIP OFF people who reserve and buy trip insurance and then find out on DAY 11, that they somehow did not correctly complete creating an account with SPOT to add names of travelers. It was UNCLEAR since I paid $317 to WINTER PARK for insurance, that you must take time to go create an account with their 3rd party SPOT. This is absurd, senseless and time consuming. WInter Park should have sent a warning email (reminding customers to add travelers if not done) but even more so, WINTER PARK SHOULD ADD THE TRAVELERS AT THE RESERVATION and this could have been avoided. I may have then kept all 5 of my reserved stays (each with trip ins) and totaling well above $10K. Instead I called and canceled each one. This experience with them was SO BAD that I canceled ALL future reserved stays and I am writing this to warn future possible customers. When I first called Winter Park on DAY 11 after booking DEC to explain that I just then received an email from SPOT and was totally confused, they pushed it off and told me to contact SPOT. SPOT told me to contact Winter Park and back and forth it went. They both REFUSED to refund the $317. This policy is UNFAIR, UNCLEAR given the timing of the future trip. They've lost me as a customer forever, and just to be clear from this point going forward, I will return to EPIC for skiing. If you do ski winter park, I suggest looking into several other alternatives for lodging. There are many other BETTER options, and they do have more fair policies on cancellations.

We have rented a home and condo in Dillon/Silverthorne CO through A1 Vacation Rentals the last…read morethree years and we have nothing but good things to say. James Adams has been our contact at A1 and James is the best. We have been extremely satisfied with the rentals we have had but the 5 Star experience is all because of James. He has always been quick to react to any questions or concerns we have had. You could not ask for a more responsive individual. Any problems or needs and James is on it. If you are looking for a firm to rent through we highly recommend A1 Vacation Rentals!

From the owner: Welcome to A1 Vacation Rentals, where we believe that every moment of your vacation should be…read morenothing short of extraordinary. We have been delivering unparalleled services in Summit County, Colorado, for over thirty years, renowned for its famous ski resorts, delightful summer activities, and historic mountain towns. Our luxurious homes and condos, strategically located in the heart of Dillon, Keystone, Frisco, and Silverthorne, all of which are tight-knit communities, are designed to make your stay truly remarkable. We are committed to ensuring your Colorado vacation is seamless by providing round-the-clock live customer service. Our team is always eager to assist you with any queries or concerns.

Loved working with Peak Property. We rented from Peak Property various times in the summer,…read moretotalling about 40 nights in various condos on Baldy mountain. They were easy to work with, enjoyable to talk with when we were in the office, and were flexible with our needs. Check-ins were on time, condos were incredibly clean, and condos were priced VERY reasonably. Peak Property is all about serving their customers, I could not recommend a property management company more highly!

From the owner: Peak Property Management has been helping guests enjoy Breckenridge, Colorado since 1986. We have…read morelocations throughout Breckenridge. Choose from Ski-in/Ski-out, Shuttle Serviced or Secluded Sites. These properties range in size from Studios to 5-bedroom Homes. Each is close to our charming historic Victorian town and the Breckenridge Ski Resort. Our website has a complete description and photo gallery for each property. You can check availability and book your reservation on-line. It also has information about our Breckenridge lodging, lift tickets, ground transportation, and ski rentals. Please call our friendly staff, email your request or visit our website so we may help you enjoy your visit to Breckenridge!

They are fantastic! Kandice and team have provided us services for a couple of years, they are…read moretimely and always make sure we have what we need!

Kandice is no longer the owner of this company, and the new owners did not care for our property…read morelike Kandice did. We would return to our home and it was dirty and damaged, and we developed a pest problem because they left windows open. They also did no pay the rental fees that were due. We had to fire them to prevent sustaining any more damage.

We stayed at Copper Mountain in Center Village at the Mountain Plaza. It was an easy walk to the…read morelifts; and we kept our skis in a ski locker close to the room which made getting ready in the mornings easy! I enjoyed being in Center Village as it was close to food, entertainment, and of course skiing. The condo was clean and well stocked (friends stayed in another building with a different vendor and they did not have nearly the items we had). I rent my home at Topsail Beach NC so I understand the importance of a well stocked home. Working with The Lark Mountain Group was easy. They provided very specific instructions and I knew exactly what I needed to do and when. I had no issues so I did not have to reach out. I would book with Lark Mountain Group again.

We did not stay at Lisa's Copper Mountain condo. However, I am giving her five stars for the way…read moreshe promptly and generously handled my Airbnb cancellation. A little backstory: On May 27, 2024, I made a reservation through Airbnb to stay at Lisa's condo in February 2025. The cancellation policy required a 50% fee should the reservation be canceled at least 30 days before arrival. I paid in full when I made the reservation. Three days after the I made the reservation, I had to cancel it due to some unforeseen circumstance. I contacted Lisa and explained my situation. She could have easily stuck with the cancellation policy and charged me 50% of the total. However, she agreed to waive the fee and did so promptly. Lisa was generous and I wanted to give a shout out to her. Thank you so much, Lisa.

I cannot speak highly enough of Mountain Chalet, specifically Chad Griffith. I am writing this…read morereview at 9:46 pm on Christmas Eve, we were locked out of our condo in Winter Park and had no way to get in and with little open we were in a panic. We got in touch with Chad who was able to locate a spare and drove to help us, again Christmas Eve 9 pm. Chad is an ultimate professional and a true lifesaver on this cold Christmas eve. Mountain Chalet is a great company because of people like Chad.

From the owner: Mountain Chalet Properties is a full-service property management company specializing in…read morepersonalized service for our guests, tenants, and property owners. When you are ready to become a homeowner in Grand County, we also provide all the real estate services you may need. Please feel free to contact us for more information or to book a reservation for your next vacation to this breathtaking location.

FairHaven in FairPlay truly was like a home away from home Very clean and cozy. Easy and…read moreaccommodating to reserve in and checking out. The hardest part about staying there, was having to leave. Will definitely use Home away from home again for our next trip out to FairPlay. Highly recommended them. 5 star hands down.

We rented Horizon Ridge northwest of Fairplay for 9 nights in late September 2024. Our experience…read morewas great. The house was as described. They provided all the information needed on a timely basis. They checked in with us during our stay to see if we needed anything. I can't think of anything else they could have done to make our stay more pleasant. this was our view from inside the dining area.

Great way to spend time with friends and trying something new! We came here on a Friday for a 2…read morehour tour at 1:30pm. There were 4 in our group and we were paired with a couple other parties for a total of 7 or 8. Our instructor was super friendly and helpful, made sure we were safe and showed us all the best spots/views. It was cold at the top, so be sure to bundle up! 2 hour was the perfect duration for us as we started to feel the cold and tire out/get hungry. It's definitely pricy but if you split the tide with someone, it's totally worth the experience! @azfitfoodfun

We have rented with Grand Adventures winter (snowmobiles) & summer (ATVs). Always great service and…read morehelpful staff. Highly recommend.

We rented Lakota Dreamcatcher Villa 510 for a Father's Day family weekend (June 18-21), but the…read moreproperty failed to meet the advertised luxury standards and fell well short of our expectations. Upon arrival, we found five toilets stored in the garage, blocking one side. The next day, a delivery driver brought a sixth toilet and left it there, saying the owner had instructed him to do so. This happened while my elderly father, who has Alzheimer's, was present for the holiday weekend. Safety and comfort issues: * A broken screen on the lower level let many bugs into the house on our last night. We had to move a card game upstairs because we couldn't use the poker table because of the bugs everywhere. * The upstairs deck lacks shades or blinds on the west-facing glass doors, making it unusable in the afternoon sun. In contrast, the ground floor has shades. * The provided pots and pans were of poor quality and did not heat evenly. During our stay, my truck, parked in the garage and driven only once, had a slashed tire that went completely flat. I requested a review of camera footage but received no resolution. Despite paying an early check-in fee and requesting a late checkout, my concerns were met with automated responses. When I reported the tire damage and broken screen, the property management company referenced the listing's 4.96-star rating and said, "Not every property will be the right fit for every traveler." They closed the conversation without addressing my concerns and directed further disputes to Airbnb Support. This property was advertised as a luxury escape, but our experience was marred by maintenance and storage issues, unresolved vehicle damage, and a lack of meaningful resolution from the host team. I would not stay here again and highly recommend avoiding this property or any managed by Winter Park Escapes. After I worked with Airbnb support, which was great, we found a solution with zero help from Winter Park Escapes, as repeatedly requested by Airbnb Support. I tried to leave this review, but it looks like Winter Park Escapes changed the email address, preventing me from leaving one. The 4.96 stars seem fake, as I am sure others have experienced the same lack of respect and action by Winter Park Escapes. It seems to be a property company that's only interested in ripping people off.

Our experience with Winter Park Escapes was extremely disappointing and frustrating, and I would…read morenot recommend Winter Park Escapes as a management company in Winter Park, Colorado. After our stay, we were charged a "hot tub misuse" fee for damage we did not cause. While photos were eventually shared, they did not demonstrate damage resulting from our use of the hot tub. During our stay, a hot tub technician stopped by unannounced to make repairs related to issues caused by a previous renter, which raises serious concerns about how responsibility for the damage was determined. At no point during our stay were we informed that we had caused any damage or misused the hot tub. There was nothing apparent to us that would have warranted a misuse fee, and no clear evidence was provided linking the alleged damage to our stay. Compounding the issue was the lack of communication. We sent multiple emails and made repeated phone calls attempting to resolve this matter and received little to no response for an extended period of time. When we finally did hear back, the company refused to remove the charge, citing internal notes rather than proof, and instead offered a discount on a future stay--which does not resolve an improper charge. This experience demonstrated poor communication, lack of professionalism, and an unwillingness to fairly investigate a legitimate concern. I strongly encourage future guests to carefully review any post-stay charges and be cautious when booking through this management company.