*I think my initial review was a little too harsh, so I've come back in and edited it a bit a day later.*
I went in yesterday for my first ever set of eyelash extensions. The salon was nice on the inside, but I was hoping for better service. The girl at the front desk was on the phone when I arrived and didn't even acknowledge my presence. After a few minutes of standing up front a technician from the back came up and asked me if I had an appointment and then went and got the technician my appointment was with. After seeing a few pics on Wink Lash's insta account I scheduled my appointment with Amy. I'm happy with how my lashes turned out (although I don't have anything to compare them too), but I wasn't thrilled with the service. She asked me a few questions in the beginning, but I'd made it a point to tell her it was my first time ever getting eyelash extensions in the hopes that she would take the time to explain the different styles/options available even though my appointment that night was just for a classic fill. (At least then I'd know for next time.) I kind of felt like I was annoying her because I didn't know the process for when to lie down, close my eyes, etc. My left eye was hurting quite a bit early in the process and I pointed it out to her. She did something that made it feel better for a while, but then that same eye watered the remainder of the appointment and felt pretty irritated. I kept having to reach up and wipe the tears away. After we were done she showed me the before and after pics and I asked her if she could send them to me (while her phone was still in her hand). Instead, she basically rushed me up front to pay, while trying to get me to schedule my next appointment. Perhaps she had another client waiting or somewhere to be, but it would have taken her two seconds to send those pics while I was paying. Or at least she could have explained why she was going to do it later. FYI, I still haven't received the pics. *Update: I did receive the pictures the following evening from someone else who works at the salon.*
I'm not a big reviewer, especially negative reviews, but it does frustrate me when people in a service type industry are not friendly or communicative with their clients. In summary, I would go back to Wink-Lash, but I might choose a different technician next time. Not because Amy's work wasn't good - it was - but because I think I would prefer a more friendly/communicative technician who also does good work.
Sidenote: I think it would be really helpful if Wink-Lash would put up bios of their technicians on their website and/or tag their technicians work related insta-pages (assuming they have them) when posting on the Wink-Lash account. That way new clients have a bit more info to go on before picking a technician to schedule an appointment with. read more