I purchased a Groupon for this store and paid about $70 for a lash lift. I was running about ten minutes late due to parking issues however I had called ahead and was told it was absolutely fine to come in for my appointment still. I get ready on the table and said that I had only wanted to do my appointment for a lash lift and not a tint since I had a Groupon for a lash lift. I was told they could not accept my Groupon and I had to either return it or buy another lash lift to do during my appointment time. I asked if I could reschedule for tomorrow and they said I had to wait a week to reschedule, not because of availability, but because of their policy. I asked what the difference was since I was already there for my appointment, they said no reason other than policy. I explained I was unable to reschedule since I was going away for quite some time and I needed my lash lift done specifically for my trip. Then another lady came over and they both tried to get me to either buy a second one or refund it to Groupon, which does not return your money, it only gives you Groupon money, which I do not want at all. They said the Groupon should've told me that they do not accept any Groupon appointments unless it was Monday - Thursday before 4 pm. The Groupon actually did not state any of that when I pulled it up in front of them and then they told me I should have mentioned it when I called that it was for Groupon. I asked what the difference was between taking me during my already existing appointment time versus a "Groupon appointment day" and again they said it was policy and had no valid reason. Then they said that they couldn't take me because I was late, I told them that is just an excuse since they told me on the phone that it was absolutely no issue if I came in a little past my appointment due to parking issues. I understand employees upholding their policy but it seemed unreasonable, uncompassionate, and honestly terrible business for them to not level with me and insist that I refund my purchase or buy a second lash lift. I will be telling everyone that I know about this and posting this to Groupon and Google as well. read more