First off, I want to start this with the fact that I understand it was dinner rush and busy. HOWEVER. I placed my order at 6 pm in store (walk in) and was quoted 15-20 mins. I gave an extra 5 min because I understand it was busy. I went in at 6:25 and was ignored first of all, and second was told they were still working on it. Okay no problem I can be patient. Then 10 mins pass and I go back up (now 6:35); still not ready. Meanwhile three people came in, ordered, sat with me and left with their orders LONG before I got mine. Finally (6:45) I get my food. Well low and behold....order was WRONG. I ordered a traditional 10 pc. combo with fries, and a 6 pc. boneless with fries. 2 ranches. What did I get when I got home? (No I did not check in store because I was already late due to the fact that my 15-20 turned into 45!!) A 10 pc. BONELESS, cold fries and the 6 pc. No ranch (which I paid for). This is the second time this has happened at this branch and I'm about fed up. It's close to my house so it's quick and easy-but two times having similar issues both times? No thanks. Very unhappy. I did get an apology for the wait, so I do appreciate that. But I'm very unhappy. read more

This is literally the worst Wingstop I have ever been to in my life. I live close by, so I keep coming back for the convenience, but I'm done with this place for good. The food that I ordered last night was cold. Yet, I live two minutes away and picked up the food right as it came out. I ordered the honey hot rub, and the wings were drenched in oil, with no rub whatsoever. I think the worst part was when I picked up the order. People were eating french fries on the line while cooking. I'm pretty sure that's a health code violation, and that right there almost made me want to cancel my order altogether. I should have gone with my gut, but I got the food anyway. This place is run by children and people who do not care about their work ethic or producing quality food. This place needs new management, staff, and a visit from the health department. read more

There's an issue with this Wingstop every time. We ordered online this time to ensure we got our food right. When we showed up to pick up our order, they couldn't find it and said they accidentally gave it away. We had to wait another 40 mins for them to remake our order. read more

The wings are so good here. The best flavors are lemon pepper and the Louisiana dry rub.

Never order online here. It is always at least a 15 minute wait. 15 people wondering around and only 1 cooking food. Stupid!!

We ordered a 30 piece crew pack, 57$ with tip, not a problem we were feeding 5 kids and two adults, The order was promised to be delivered in 45-59 minutes, no problem with this because we have no problem waiting for good food. The food arrived in 22 minutes, wow we this was quick. We we're happy at first, then we opened the bag of food.This is where we had our challenges and I like to think we are pretty understanding when it comes to both food and service The fries were soggy and we had to finish cooking them. The wings were warm at best (I know it's cold outside), it-was ordered with blues cheese ( we did not receive) there again we had some at home, no big deal. I will guess at what happened, and this is only a guess . No proof just chef knowledge when some of my cooks that have tried to send food that was already cooked ahead of time. The wings were delivered in 22 minutes. I understand getting ahead for rush by making some extra wings so all you have to do is sauce wings and add fries then the order is gone. You can-barely cook them in 10-12 unless the wings are already balanced or precooked, no issues with this either. When the main reason I hate say is that we ordered Wing-stop because my wife likes the fries, we won't make this mistake again and it really about selling me old food and nasty fries. Everything would have been fine if you would have waited for the fries to cook before you sent the fries. I reread this post and what unfortunately what it comes down to sending raw and burnt fries cost you a customer that won't be back. I hope it gets better, because the best thing about this meal was door dash was here in 22 minutes. read more

Wingstop - Raw and burnt fries that were sent. - Chicken Wings Near Me - Thornton, Colorado

This place have change a lot it's clean we have nice and respectful workers and shift leads and also just a reminder people when ordering online on Saturday or Sunday when there is football games that online order times don't get updated for the wait time read more

Slow and they have like 8ppl here how long does it take to make frys and 10 wings it's not like I ordered the whole menu that my food should be done in like 10mins I waited like 30mins read more

It saddens me that no where in Thornton there are great wing places and when this particular location opened up, service was great, & employees were nice! Being Sunday, not a day anyone wants to cook, thighs sounded soooo good! As soon as we walk in, not a hello or anything! The counter girl seemed as though we were asking her to kill the chicken and prepare for us. I immediately asked for thighs. The look on her face was unbelievable! It was as though I was asking a question in alien or something. Mackenzie, the front help asked "is that with bone or no bone?" Me: "BONE!" Mackenzie then proceeded to tell me right after she asked me if I would like bone or not, that they don't have thighs @ this location! WHAT????? Omg, then why TF is there a sign RIGHT here in the front, clearly stating that thighs r served @ this location?!?!? I'm extremely confused! Front staff is rude and doesn't give AF! The soda machine has maybe 2 options because the rest are not working and what does work is only the soda minus syrup! This location SUCKS!!!!!!!!! Go to the store, fry your own wings! read more

Wingstop - Do u serve thighs or not? Because clearly your sign says YES! - Chicken Wings Near Me - Thornton, Colorado

Wait was supposed to be a 20 minute wait we waited an hour and a half to get cold food. The wings are barely even sauced. The service from the cashiers was good though! They kept trying to keep everyone updated. read more

Wingstop - Chicken Wings Near Me - Thornton, Colorado

Prin was so kind and helpful. The food was fast and we where in and out of there. Service was great.

The reviews are right! This place is horrible. Ordered online for my wings to be done an hour from when I ordered. Hour later, I walked in, and you could tell the whole vibe of people who were waiting to get there food was extremely annoyed. After a couple of minutes waiting, I knew why. The employees were all over the place trying to figure out what to do. I waited 10-15 minutes for someone to acknowledge me and then they told me they didn't even start my order! Then I wanted to get my refund back and was told of course it will take seven days. It's frustrating and what a mess of a place, it made me feel uncomfortable just being in there. I couldn't imagine working there with that chaos. read more

Took longer then time I was told on the website when I ordered online. I don't think you should ever give someone a bag of food with oil/grease all over it. Like where am I going to place this in my car I don't want it all to get on my seats. And I don't think anyone else would. come on y'all get it together read more

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Double, triple check they get your order right the first time. They will charge you for any food that needs to be remade. I even spoke with the manager and he was completing indifferent. Definitely pick a different place to spend your money. read more

Take your money somewhere else Tried this chain for the first time per word of mouth from a friend in another state and ignored the bad reviews. Eight kids working = 3 masks actually covering faces, zero gloves being worn while touching food, 1 leaning on counter no mask touching face, 3 on cell phones including one of the managers. I calmly asked to speak to a manager several times and was told they were too busy. I started recording video and was told it was ilegal and I had to leave. I will be posting on YouTube with store info. Instead of addressing the issues or asking why I was recording I was given multiple threats by both "managers". I was lucid calm and respectful a paying customer but was treated like a vagrant. So basically just don't go here. read more

Worst Wingstop I've ever been to. I usually try to avoid this Wingstop since I know it's going to be busy. We decided to go tonight since it's close and we were hungry. I ordered online and arrived 30 minutes after I placed my order. I got there and the lobby was full of people already waiting for their orders. The guy at the front wouldn't even acknowledge anyone walking in and was being rude. I asked if my order was ready and he said it would be ready in a couple minutes. Said ok, I'll wait in the car 15-20 minutes. Went back inside and he still said it would be a couple minutes. Waiting another 20 minutes outside. I went inside to wait and he was telling everyone that would walk in that it would be 5 more minutes. There were people in there that were still waiting 1 hour after arriving to pickup. I get it, it's a Saturday night, you get slammed with work, you might be short staffed. I work where I only have 1 other person helping me out, extremely short staffed but I move my ass, and fast to get customers taken care of. These girls working moved slower then my 80 year old grandma putting wing by wing in the jar and mixing it with the sauce. One girl mixed the wings while the other one kept scratching her head and yawning. I've never seen kids work so slow in my life. I would avoid this place!! read more

Be sure to order for pickup and not delivery, so you can check your order. Three out of three times they have gotten our delivery order wrong: once they didn't do all flats tho it was specified on the online order (and we paid the extra $3 for them), once they got a flavor wrong & once we were shorted two wings on a ten wing order. The wing flavors are tasty, so I recommend them as far as the food goes, but they aren't great at getting orders correct. read more

Placed an hour waited almost an hour & half of the wings were raw the whole crew just young and unprofessional but they tried their best this was on a Sunday so maybe the weekend crew?? read more

Wingstop - Chicken Wings Near Me - Thornton, Colorado

Apparently zero drums is the new norm? Way to give the ppl what they want. Sauces and (of course) the chicken taste the same as all other WS, just wondering why the hell they felt like short changing me on a ddash order that was at a premium price as it was. read more

Wingstop - Wings only - Chicken Wings Near Me - Thornton, Colorado

Terrible service. Food took forever to get out and the gentlemen working the night shift were all rude. As I order interrupts me and says, "Your name?" In a rude tone, then proceeds to say "What you want?" again in a rude tone. He didn't hand me my beverage cup I had to reach over the counter to grab it and they never have any drinks or ice in the machine and again, are extremely rude and useless. I hate this industry of teenage workers and their rudeness and lack of initiative. Definitely do not recommend coming here at night. Trust me, don't waste your time and don't waste your money. read more

Wingstop - a person's feet in a restaurant - Chicken Wings Near Me - Thornton, Colorado

This wing stop is horrible, you get left on hold till you hang up and never get any service. Their website is a joke ass well, you spend all that time ordering then when you get their they don't even have you order. So now you get to wait in the store for 20 minutes for one order. Do yourself a favor and go somewhere else!!Boneless Wings read more

Wingstop - Chicken Wings Near Me - Thornton, Colorado

Updated to 2 stars. Ordering online makes life easier. Still dirty and slow but if you plan 20 minutes ahead of time, order to go and stay away from the fries.....most of the time you will be happy From decent to worse. Had to change from 3 stars to one due to to long wait time - over 30 min for an 8 piece boneless with ranch. No sides Cleanliness - watched an employee grab fries with his bare hands, wipe his nose and do it again And service - it's like asking a favor to buy food here. Will not be back after this visit and I suggest you do the s read more

I ordered 6 boneless wings and some fries. The cashier told me it's going to be 21 minutes. Are you f****** kidding me!?! I've attached a picture to show that it's only myself and one other family. You guys make wings! Do yourself a favor and go to Buffalo Wild Wings down the street on Grant. They actually have beer and are the same price. read more

Wingstop - The only other family in the store while I wait 21 minutes for 6 wings and some fries. - Chicken Wings Near Me - Thornton, Colorado

Order took longer than expected, they gave me the wrong sauces and I found a raw wing in my order.

Worst wing stop experience I've ever had. Messed up my orders twice. Couldn't even get a refund

This spot is the slowest place in the area if you want wings. If you are ordering online at a minimum of 20 to 30 minutes to the time they tell you if it's anything other than the afternoon of a weekday. The food is normally pretty good but they have no organization or ability to keep up with high demand times read more

Honestly I've never been to wing stop before, but I'll never go back. They gave me a penny sized wing and included it as apart of my 8 count. And then they forgot my fries in the bag, and then another one of my wings were hard all the way threw. Trash quality. read more

Worst place to order wings from very rude manager and owner definitely recommend going to b dubs instead

Place an order for 9:30 pm at 6:00 went to go get my food and my food was very cold as if they made it once the order was placed. And their customer service sucks. I also asked for extra seasoning on my fries and well done but they had no seasoning and weren't well cooked read more

Employee service sucks, harsh statement I know but it seems like you can't ask them a simple question without getting attitude.

I went in August 8th at night and picked up some food I was helped by A blonde petite girl she was very rude and not inviting when i came in she was speaking with another co worker just messing around and laughing while taking my order not only that i believe the food was rushed to be made and not temped right due to the chicken being ever squishy almost like squid i am very disappointed in my experience. read more

Cold and ugly looking. Asked for 3 sides of ranch and they gave us blue cheese. Stay away from this location!! read more

Wingstop - Fries - Chicken Wings Near Me - Thornton, Colorado

This place is horrible waited 40 minutes and called the order in prior , got there asked them for two sauces because they don't have habanero sauce on your site to order so we asked for it they charged us 3.00 for it how ridiculous, also girl was sweeping at the front door right at me had to move twice so she would stop sweeping the dirt from the rugs all over my feet , horrible wait for customers to leave to start that ... read more

Terrible service. My card wouldn't scan and cashier wouldn't even try to type it in. Asked for a manger and was informed that she is the manager. Justine Trujillo. Called "corporate"... a number on a wrinkled business card that Justine begrudgingly gave me. Conveniently, James La Coursiere did not answer. I have ordered here MANY times and never been treated so poorly. You aren't the only restaurant in the Denver, Wingstop.... this is a great way to put yourselves out of business read more

Placed a 30 piece wing order on Fri. 4/17 by phone-first mistake Told 45 minute wait- order would be ready at 7:15. Arrived on time and order wasn't ready. Took another 25 minutes. During this time multiple on line order customers came and went. Person at counter told me 4 times, my order was waiting on fries. Fries were added to orders one after the other but my order never got any. This is a dirty Wing Stop-none of the employees wore face masks or gloves!!! Second mistake-should have just left with all this Covid-19. Wings were dry and over cooked and they have the worst french fires ever. Soggy and under cooked. Will never go back. Wing Cave on 104th is the place for fresh perfectly cooked wings and great fries!! read more

Shame because the food is really good but customer service here is bad. Even after my online order should have been ready I still had to wait in store for 25 minutes until my food was ready. Then when I went back home and checked the bag and they missed 20 wings. And when I tried calling them I was on hold for 15 minutes and nobody answered. I could have went back but I didn't want to wait what probably would've been another 30+ minutes. read more

Wings, fries, ranch and beer- pretty good combo. I give this place a 4 because of how long the meal takes to make. I came in a little after dinner (7pm) and was the only one eating in. It took about 25 minutes to get my food. Otherwise this place is clean. And has 2 big screen tv's. The environment is casual. Great place to come after game practice or just to hang out. The price is good for what you get. I ordered 15 wings, 2 sides and soda it was a little over 16.00! read more

Wingstop - Cajun boneless wings - Chicken Wings Near Me - Thornton, Colorado

This location is disgusting. Try a different location if you can. I've ordered here multiple times to give it a chance but after my last order there, I won't be ordering from them ever again. I ordered well done lemon pepper wings with well done fries. The fries were soggy and my wings didn't even have the lemon pepper seasoning! It was like they just fried my wings plain. Very disappointing. Also, it's always dirty in there. Not a place I would want to dine in. read more

It's 4:00 and basically they are closed. I walked in and was told the dinner inside is closed. I would have to order online and wait an hour, cuz he not take orders over the counter because they so busy and so far behind already. On a Monday, poor service here read more

order from here if you wanna wait 1 hour and a half after you placed your order. its unbelievable how slow working employees are. if this store is understaffed then i suggest there be a manager always on site to keep everything in check. seriously everytime we go order for pickup we stay waiting another hour. read more