If I could give it zero I would lol. They always mess up something no matter if it's a mobile/pick up order or even coming in and waiting the 45 minutes to get your food. Whoever's running it has a lot of work to do especially starting with the staff. They're constantly just back there yapping and keekeeing instead of doing their jobs... food is constantly wrong as well I got a extra side of carrot only veggies why the hell they give me 3 little sticks with no paper..... okay god bless them at this point. read more

It's an ATL snow night and I was out getting some dinner for the family. Ari greeted me with a warm smile and was helpful with suggesting best Valentine's Day flavors which shout out to the marketing team on that one. Ari keep your positive attitude and great customer service you will go so far with that kind of positive patient helpful friendly mindset and demeanor! Thank you read more

Sad that y'all already have bad reviews with lost items to being hung up on like i was tonight. The hung man could've not answered or at least asked what I was calling for if he wanted to answer the phone. But instead hung up in my face. Make sure you change your order time for online btw before you want to get an attitude. Thanks a bunch read more

Oh dear.... As soon as I walked in, the back staff were singing loudly so the girl at the front had to ask me what my order name was like 3-4 times. So Tiktok got me with everyone posting crispy tenders and hyping the ranch up so I ordered: - Korean sauced tenders: the sauce is a bit too salty and overly sauced I guess this is something a lot of people love. However, there was no crunch my tenders were soggy - side of wings in Buffalo hot: not worth it at all, wings were undercooked no crisp at all - regular fries: unfortunately these were very soggy but I could tell had they been fresh they'd be delicious - extra side of ranch: I was kind of disappointed they put the cup size container inside of the bag with the hot food and I'm guessing this is why the food was cold and soggy. The ranch in no way surpasses taco mac ranch but it's good it's not bad it's just not the best but def tasty! My total came to around $25 bucks so this is def pricy since I don't feel the taste compares to Asian ran wing places because we all know Korean fried chicken and Chinese fried chicken is elite!! The soda machine was good maybe this was the highlight of the meal Would I come back? Absolutely not to this location but I would try another location and see if food is fresher and crispier. read more

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Extremely poor customer service. I placed an order for delivery totaling to $50 for myself and my 2 brothers. When it arrived, I noticed that the large fry that comes with their wing bundle was missing and the sweet tea I requested was a lemonade. I called into the store to see what my options were and was told that I could bring all of the food up there for a refund or bring all of the food up there and be given a large fry. As far as the sweet tea, they ran out so they chose lemonade as my replacement. To me, having to pack up all of the food and drive to the store defeats the purpose of me ordering and waiting on my food to be delivered, so I asked whether there was an email I could contact for another solution and was told I could speak to a manager since 'that has nothing to do with her'. Once I was placed on 'hold' to wait for the manager, the call magically disconnected. So, I called back again. The next girl that picked up asked like she couldn't hear me and struggled to hear me spell out my first and last name (3 letters in my first name) and during which I was again placed on 'hold' without warning. The whole thing was extremely unprofessional and honestly irritating. There are much nicer places that I could spend $50 than at wingstop and I will never return to this location. read more

Very bad customer service. I am not opposed to having young workers but when you display an attitude along with your manager, that becomes another question. They will quote you a rule , but there is no display of that rule. What ask a question and you are told it's is how we do it. You question further the manager says you can go down the street one where else. What is strange one of their friends came in and got the same thing I was just asking for. Maybe it's a case of not being properly trained or simply I need a body to work. The food order was okay after 2 tries but.... read more

Terrible service. Some employees have a big attitude and are very rude. Decent customer service does not exist at this wingstop location.

Service was prompt but quality was poor. Soggy wings. Not impressed. I would not go back.

Best garlic parmesan wings I've had ever and of corse got the lemon pepper too. Bone in Louisiana dry rub. Mango habanero chicken sandwich was awesome. I added cheese to the fries. Lots of food for the price and the staff there was so nice to me. Thanks for a nice afternoon date. read more

Wingstop - Snellville T-mobile, wing stop and no-nail salon.. yet. - Chicken Wings Near Me - Snellville, Georgia

these folks sorry asf . purposely don't answer the phone . forgetting food out out of my order. but i'd be wrong to come do all they ass in

Just left the Wing Stop in Snellville but I couldn't place an order because no one was there that could work the damn registers. Food all on the floor in the lobby area, ketchup splattered on the walls and floor at this point just shut the whole operation down. The owner of the WingStop in Snellville and Loganville should be ashamed of themselves for allowing this. read more

If my husband didn't just get off work from a 12 hour shit I would have turned the car around to throw these fries right back at them. I pray that everyone who is working this shift checks be as small as our fries. Wingstop should just stop at this point. This is what we work hard for these days. read more

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Went here today for their national wing day deal, they do not honor the free wings, asked for the manager.. spoke with her and she still wouldn't budge.. even after I showed them through the app. Do not go here. read more

I called in an order tonight at 8:21pm on Thursday, June 25, 2020 for an order of a 30 piece crew pak for my family and I. Originally, I had to call back because I was immediately put on hold because they were soooo busy. I was told my Ari that it will be 15-25 minutes until my order is ready. I arrive at the location, Wingstop ( 2050 scenic highway N Snellville, GA) at 8:49pm to pick up my togo meal. There was no line or even more than one car outside.... when I arrived. So what wait? But anyways.. When I arrive, I'm greeted my Ari and she states my food isn't ready but I can pay now. I do so, and ask how long it'll take. She said they're just now starting on your food and it will be a minute. I state, could you all throw in a dessert or something to compensate me for the inconvenience of having to wait longer than told to me over the phone for simply wings. The manager, Brianna stated "she can get a free ranch or something but that's it.." and I think that's completely unprofessional especially to be management. I told Ari it's alright, and smiled and waited in my car until my food was ready. After 15 more minutes, Brianna did bring my food to my car, however the rude smart ass remark wasn't professional and her attitude made me not want to return to this business and spend anymore of my money. My parents live down the street so I am here often, but after this experience they've chosen to spend their money elsewhere as well. Hopefully the wings are good for all this I went through tonight. *fingers crossed* Update: Wings were good, I've had better but they were good. Didn't expect much after the customer service. However, the fries. You can tell by the picture, these things were cooked in old grease and cheese was thrown on top. Let's be real.. take pride in what you do or DON'T DO IT! (This deducted a star rating) read more

Wingstop - Cheese fries - come with the 30 piece combo deal - Chicken Wings Near Me - Snellville, Georgia

Though Wingstop offers a wide assortment of sauces, the chicken itself does not seem to be seasoned at all. The flavor of the medium sauce was average at best. read more

How is it that I order through the phone and it's 15 dollars I'm thinking I'm getting a combo when I get my food it's simply just the wings like are you serious . Do y'all eat the customer fries and drink ? Or what thes deal here I will never order from here again read more

The wings here are absolutely delicious, all flavors too. The Cajun corn is great too a little on the salty side but good. Very friendly service. read more

Customer service is awful. Actually, no because the person that took my order was very nice. When we got home we realized they gave us the wrong order. The lady in the back just would not accept that she had make a mistake. I'm not arguing over no wings, so I left the crap. She really sat there and argued with her cashier. That's ridiculous, I wasted $30 here, never ever again!!! NO NO NO TO THIS WING STOP‼‼‼‼‼. read more

my boyfriend and i was were waiting for my food and this employee who worked there thought I was making faces at her and out loud said "who the hell is she staring at" and I looked at her because I was confused and once I got my order i drove home and opened the box of food and I noticed my wing was bit... later I told my boyfriend and he told me he saw her bite the wing but he thought she was going to eat it all he didn't think she was gonna take a bite and put it back. this is honestly so rude especially because I didn't even turn her way even once until she said I was staring at her? honestly this place was horrible you could just feel the bad energy and the employees were also very rude most importantly her. she needs to be fired immediatly.. I have photo proof of the bitten wing also read more

Terrible service. Firstly, no ice in the machine. Secondly, took me 45 minutes to get my order, and when I got it, it was the wrong one. And finally, the workers are so slow, it makes me miserable, and there's one man who's running the WHOLE thing. Don't recommend, thank you :) read more

we placed an order boneless wings, which cost more NOTE!! tried calling the store and Manager Stephanie was Rude, didn't seem to care AT ALL. even hung up on me at least 4 times saying she has customers in front of her, OK and she already had our money and already delivered the wrong order in which the Manager Stephanie didn't care!! "asking me what do I want"? EXCUSE ME??? How did she become a manager with horrible customer service like this? She refused to give me the General Managers name and number and hung up on me. I need a rufund!!!! and won't stop till I get it THANK YOU. I will never shop her again as long as she is the Manager. 3/21/24 7:15 pm read more

They leave the phone off the machine so no phone calls can go through and place orders and if they do pick up they just put you on hold and never pick up again. I had called 40 minutes before arriving to the wing stop and was placed on hold and made it to the location still on hold. Once I arrived the staff was just on their phones playing gangster music and very rude customer service when placing an order read more

Let me start off by saying the general manager for this location is an amazing gentleman, who is kind, courteous, and donated food to help my nonprofit with our Christmas event. The issue is that I've had several mishaps with this location over the past few months. I've seen other locations with the same number of employees function properly, but the employees here operate at the speed of a zombie. They will also answer the phone, place you on hold until you hang up or decide to go in person. Last night I tried to place an order around 10:40pm, and my phone call was answered by someone who said they would take my order after a brief hold. I held on for several minutes until I arrived at the restaurant around 11pm. I was told they weren't taking anymore orders, even though I was STILL on hold waiting for someone to come back to the phone. The manager's excuse was that they didn't know where the phone was, and they couldn't take our order because the cashier left for the night. These poor excuses are what prompted me to leave this review. The only reason I'm giving them 3 stars is because the act of kindness their general manager displayed by donating food to help my nonprofit and the children in our community. read more

This place was terrible, poor service, poor quality. I walked in and 2 people were in the kitchen socializing. They saw me walk in and said nothing to me for 5 minutes. Not "I'll be right with you" or "be with you in a minute". Nothing. I was just about to walk out and this employee came to the register to take my order like I was disturbing her. When she assembled my order, No thank you, no nothing. What a shitty attitude! Quality was horrible-the wings were way over cooked. Stay away from this place unless you like poor customer service with your crappy wings! read more

Worst service I have ever experienced! It sucks people can work so hard to open a business and the employees just ruin it for them. Wings were undercooked with NO seasoning! They cancelled my order so I had to wait another 20 minutes after I re-ordered! read more

On 3 different occasions I have had less than pleasant interactions with the night time staff here. Most recently, they did not eat to take my order at 11:15 (they close at 12), so one of the girls in the back says "tell her we don't have any chicken".......like I couldn't hear her. This seems to be the norm. They take the phone off the hook at a certain time so as not to accept any orders. The service here has really fallen off. Save your money and go to Lawrenceville or Buford. read more

The service and quality of food here is getting worst by the minute.I just witnessed a worker stand on a chair to put ice in ice machine and then place it back on the table where people eat....WTH?! ...She didn't wipe or sanitize the chair before placing it upright onto the table!!!! WOW! read more

Solid place if you like good flavoring and meaty wings. The fries were slightly over-seasoned with salt but overall good. Very quiet place to eat on a Sunday afrernoon. I had the boneless wings. They were well-sized. Definitely will return to try some other items on the menu. read more

DO NOT I repeat DO NOT patronize the Wingstop in snellviille ga. Customer is AWFUL!!! I ordered 10 wings and was not given any sauce, I was told I had to pay $1.79 for 1 small container. If I would have ordered fries(combo) then I would have gotten a dipping sauce... what kinda BS is that. read more

Guy behind the counter was beyond rude. Told My daughter to wait when she tries to order, because he was helping someone that was all the way around the counter chatting with her friend. Food was piss poor, worst wings I've ever had. Don't expect to see this place in business very long. I should have known it as soon as I walked in and there was one customer in the entire place. NEVER AGAIN! read more

Not worth one star! Wife paid for order online that should have been ready at 9:40pm. Waiting 20 plus minutes. Kids standing around talking and working like snails. The old kid that must have been a shift lead argued and began using foul speech and refused to give me a refund. Also refused to give his name and title. Black, beard, about 6-6. Maybe 24 years old. Owners need to check the tapes. He was the one at the cash register. Asked him for a refund several times. Then he called the police making up false statements. I also had to call the police as well to get a refund. Once the police arrived, he finally processed a refund. No family, friends or fraternity brother or sorority sisters of mine will dine at the location. This clown needs to be terminated on sight and the whole staff retrained Asap. No leadership presents at all. Piss poor customer service at its worst!! read more

This is just terrible worst experience EVER NEVER AGAIN to this place VERRY VERRY RUDE on the phone she wouldn't let me talk she was talking over me came here to pick up my order she didn't even know what I was even talking about so she basically never placed my order I would really want MY MONEY BACK I lost my appetite the fact that I had to wait other 10 mins if I place an order of 40 WINGS for my family to eat I will definitely come pick it up she could've called me & told me if I was ever arriving then to give my food away & other thing I notice was that the let so much people wait inside all coward felt very uncomfortable & no employe was wearing any hair net very unsanitized WING STOP would not recommend to come to this location! Shut it down or replace NEW STAFF ! No one showed any regard I had to ask for a beverage for my wait the manager was very rude she didn't even wanna give me a beverage she was talking about me & my order very unprofessional of her & we finally got home it was completely off I asked for crispy not XXXCRISPY it was hard to even eat, but my children were very hungry they hardly even ate they only enjoyed the fries & veggie sticks the wings were also very dry I've never had a problem like this EVER I never been more dissatisfied in a meal even my children. read more

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Super Bowl Sunday is not an excuse for poor service and quality ... Ordered 30 piece + fries online seamlessly. Showed up to pick up my order and was immediately met with VERY loud girl yelling "do you have a pick up order?" "Did you order online?" "Last name?" "First name?" ...(This exchange took place as soon as I stepped inside the door.) There was no welcome to Wingstop whatsoever. Next, when she located my order, she gave instructions to check it before leaving. Upon checking I discovered that my 10-piece order of Garlic Parmesan wings was shorted. I took the order back to her and asked her to count how many she saw. She counted 9. I actually counted 8 because one piece was so small that you could hardly call it a wing. While we were in the middle of debating about the size/count, the manager loudly announced from the kitchen area that boneless wings come in all different shapes and sizes so it is what it is. With this, the girl shrugs her shoulders as if to say we're done here. Wingstop Manager: In exchange for you DISMISSING my concerns and not replacing 2 freaking wings, I give you a 1-star Yelp review. (Now we're even.) P.S. When I got home, I further discovered that the fries were super cold...... first and LAST visit to this location. read more

Wingstop - You call THAT a wing? Puh-leeeeease. - Chicken Wings Near Me - Snellville, Georgia

Don't waste your time & money! Waited so long for my food to be ignored & the food me cold. I had forgotten why I stopped ordering from this location. NEVER ORDER FROM THIS LOCATION!! Horrible. read more

Always a long wait & today they weren't taking anymore orders @730 pm. I use to go here once a week despite the wait, Won't EVER see me again! read more

Pretty good wings... they cook to order so it takes a few, but if you call ahead or use the app. you can get it by the time you get there. I was happy with the 2 times I've ordered. Fries are good, wasn't too crazy about the seasoning they put on there, it's got a sweet taste, a Texas thing I'm told? Also I like my wings well done so I had to ask to have them cooked that way. All in all they're good and for a quick pickup wing joint not bad... read more

The wings here are delicious but the service is TERRIBLE. It's actually a joke between my friends and I that's how bad it is. Don't bother calling their phone number. They won't answer. If you order in person you'll wait 30-40 minutes for your order to finish. Your best bet is ordering online an hour in advance and THEN go pick it up. If you like Cajun seasoning order the Louisiana rub, you won't be disappointed. Their bleu cheese is the best I've ever had. read more

Busy, busy, busy! This location is always packed, but one of my favs! Orders are accurate and food is hot and fresh. I especially like how hard they fry their wings. My favorite are the Louisiana Rub with the Parmesan fries...yum! Specials are reasonably priced as well and comes with a drink. read more

I went to Wingstop I'm Snellville, GA for the first time and this is what I got. So I called spoke to the manager on duty Kevin he did offer to replace them but I live to far to go back especially this time of day. All he could say is their on a timer, people really enjoy them, and maybe the grease was old. How about I'm sorry they gave you those burnt fries. Never going back!!! read more

Wingstop - Fries - Chicken Wings Near Me - Snellville, Georgia

Never ate Wingstop a day in my life. Pulled up came in and was shown awesome customer service by the whole staff but especially by an employee named Kevin. They were kind of busy at the moment but he didn't let it stop him in delivering my food swift & timely. The wings were great. Fries as well. I'll reccomend this wingstop to everyone I know in Gwinnett. Way better than the Conyers location im used to. I'll be back sooner than boi know it read more