We frequent this location and I'm typically pleased but the last few times my order has been messed up. I always order my wings and fries well done because sometimes the fries seem like they were immediately taken out of the fryer upon cooking. So getting them well done has helped with not getting soggy fries. Well today instead of a nice golden brown they went for burnt. Smh. read more

Wingstop - Chicken Wings Near Me - Schertz, Texas

The phones are always off the hook! Never can place a phone order! Lately the food as been blah, from old fries to barely any sauce or seasoning on wings. This is my favorite Wingstop location but lately definitely night shift has gone down hill extremely from Customer service, rude employees, slow service and definitely seems the store is not as clean read more

Good afternoon yelpers! I'm posting a bad review since I'm waiting in the waiting area at Wingstop. Not a huge issue but it's enough of one that I messed up on in trusting someone to deliver an order when I scheduled to pick it up. This is by no means the fault of the staff who was helping me out. The sweet cashier who was just working and dealing with upset people. I didn't ask her name but she was dealing with upset people. The place was clean enough and just dealing with it as it could. Five people in the lobby waiting. I would review the food but it hasn't been given to me yet! lol. read more

Wingstop - Wait time taken at 4:55 when I ordered my wings at 11:44 for pick up at 4:45. - Chicken Wings Near Me - Schertz, Texas

My husband says from all the winstops in San Antonio this is his favorite one in Cibolo. We absolutely love it here. Everytime we get something new. I truly do wish the customer service was a bit better because it's definitely a hit or miss. It can tend to be busy but the bathrooms definitely not the cleanest. But when it comes to food here is our favorite location! read more

Wingstop - Chicken Wings Near Me - Schertz, Texas

Nice and clean place Smells good .. not crowded they get you scheduled easily it is very convenient always and it always on time treat me vip . I'm grateful and blessed read more

This was the worst experience I have ever had here. I waited about an hour for 20 wings and fries. The service was horrible. Never going back to this location. read more

Wingstop - Couldn't even eat after seeing all this grease - Chicken Wings Near Me - Schertz, Texas

See all

This is the worst Wingstop. We put our order in at 5:58pm and it said it would be ready between 20-30 minutes. Here it is 6:51 and I am now just getting my order. Then they forgot the carrots and celery. Hire people who are capable of making an order on time. This is tedious. read more

Never coming back here again. We waited for a hour and 10 minutes to get 15 wings and a large fry. That is actually ridiculous.

Fresh and hot. Tasty lemon pepper wings. Hot fries. These hit the spot. And the service was great. read more

Wingstop - Lemon pepper wings and fresh hot fries - Chicken Wings Near Me - Schertz, Texas

Go to Caines, you'll be in and out in half the time. Went in at 8 left at 8:30. "We are just waiting on the wings." Bruh that's all I ordered. read more

Do yourself a favor and don't come here, especially if TORI is working. Because you will absolutely inconvenience her existence by showing up to order from the establishment she works for. She has zero concern or respect for the person placing and order. Don't ask her questions because it's tiring for her to have to answer them, and definitely don't ask if your order is almost ready or any kind of question that involves knowing what to expect. TORI just won't have it. TORI will throw your bag of food on the counter and walk away. TORI will not acknowledge you as a human. TORI does not care. Hopefully that doesn't reflect management or the owners but since they have 2 stars it obviously does reflect on how much they don't care. Food was great! TORI ruined it all. I'd say that TORI should find a new job because she obviously hates working there, but I can't imagine her having very good work ethic. So that sucks for her... Did I mention her name is Tori. :) read more

bro wingstop is madddd good, I had some with some friends and we alll loved it, the wings are pretty much get and see if you like but when you like oh my ohhhhh my it's so good, the service was so amazing and the place was so chill read more

Wingstop - beautiful - Chicken Wings Near Me - Schertz, Texas

We ordered 1.5 hours ago. My daughter has been waiting for our order for an hour sitting in the parking lot and they have me on hold on the phone for close to 20 min now so I don't anticipate them getting back on the line. In the meantime I'm gonna leave them this review. Ridiculous. read more

Unfortunately, today was just not their day. I placed my order using their app for an office luncheon. In the app I specified the time for pickup (about two hours later). I was on my way to pick the food up when I received a call from Wingstop asking if I was going to pick up my food because it had been sitting for over an hour. I explained that my order (and it was clear in the confirmation I received) was for pickup at 1:30 pm (it was 1:31 pm when they called). I asked them to make the food again because I did not want food that had been sitting for an hour, and they agreed to do so. Unfortunately, this meant waiting about 30 minutes for fresh food. When I got the food back to the office, we found that 2 of the 4 combos did not have the fries they were supposed to have. I called and spoke to the manager who asked one of her staff if they had put the fries in and they said they had not. The manager asked if I wanted to go back for the fries, but since it was 20 minutes each way I declined and she said I could get them on my next order. Altogether there were 5 combo meals. The Original Hot Wings were done fairly well - a bit underdone but nothing major. The Hawaiian boneless were simply horrible - there was so much batter or breading - that was overdone - that they literally crunched like potato chips; two of the five did not get eaten. The Hickory Smoked BBQ boneless wings were properly prepared. The Lemon Pepper wings were supposed to be extra well done and they were definitely not - they were even a little on the underdone 'slimy' side. The Mango Habanero wings were properly prepared and the veggies were all fresh. Overall, the most disappointing experience I've ever had a WingStop. read more

Wingstop - The slightly under-done Lemon Pepper wings that were ordered to be 'extra well done' - Chicken Wings Near Me - Schertz, Texas

See all

We have been regulars at this particular Wingstop for years now. The customer service and food quality have deteriorated over that period of time. On a recent visit, not only did they give us cold, old fries; they also gave us all flats, which we did not ask for. There are a bunch of teenagers and young 20 something's running the store and one could not calculate the difference in change after we paid cash for our food. In another instance, they messed up our order and did not seem to care about it. We have also had issues with them hanging up after placing us on hold multiple times. My last visit there for food will be my last visit because I cannot continue to spend money at a place that offers lackluster service at best, not only in customer service but in food quality as well. There is no return on value for what we spend on food there. The workers there typically tend to just stand around like they don't want to be there. There are several other places around, generally small businesses, that I would rather give my money to because they tend to have better wings and service. read more

Took 4 boys in for my younger brothers bday party. They always have the nice workers. They get food out in timely manner. Food is always good. Our favorite are usually buffalo favor wings and the garlic Parmesan. Restaurant is clean but ketchup dispenser isn't always full, other than that, wing stop keep doing your thing! read more

This has got to be the worst Wingstop. I spent $87 for overcooked, dry wings. Some wings weren't covered in sauce. Just laziness on their part. I'm not sure how this location stays in business. Everyone complains and nothing changes. I would rather have BWWs than this way less than mediocre, sad excuse for food. Never again. Schertz Wingstop you lost another customer. read more

See all

Showed up for my pre-order and my food was hot and ready. Employees greeted me well. I hope the quality at this location keeps up to this standard. I will be back to test them again. read more

Undercooked food Bad service. Will not be back don't waste ur time or money!!! If I want to eat raw food I will but I don't. read more

I would give the food and service 5 stars....but we dined in and there was absolutely NO air! It was so hot you almost couldn't enjoy your food. read more

Dropped by this evening and was told there was an hour wait in order to be served. Walked out. Aside from any crowded restaurant, I have never been to a place where there was no one in the dining area and be told there was a wait. Pathetic. And I was the only guest there. read more

0 STAR NOT AVAILABLE. Stopped in to order the All-In Bundle. After being told it would be a 20-25 minute wait, 40 minutes later I proceeded to inquire about my order. It turns out my order was mistaken for a call-in order and it was sitting there cold for 20 minutes. Simple or BIG mistake on the staff's behalf? You decide. * 0 STAR * read more

I was craving some Mango Habanero wings and curious about the Honey Hot flavor. Got those flavors in my order for the wing combo (10 wings, seasoned fries, upgraded to 32oz drink). I was a little late to pick up my order just to find out it was barely being worked on. I excused it given that the place had a lot of customers waiting for their order as well. Finally got my order but had to stop one of the workers to hand me a cup to get my drink. I stood back in line with my bag and watching the cashiers look at me thinking I have a complaint about my order. Finally one of them ask how they can help and I said I haven't paid yet. Moment of truth, I get home and opened the bag to barely cooked fries, not seasoned , 5 regular flavor wings, 5 atomic flavor. I used to like Wing Stop but wow this experience made sure I don't consider this location again. Hope the young staff knows how impactful customer service is when it comes to determining if a customer comes back or not. read more

I ordered a large 10pc extra crispy lemon pepper & bbq with seasoned fries, Cajun fried corn, ranch dipping sauce. Everything looks good here and it was really good. Minus my wings not being extra crispy/well done it like I ordered, but here is the reason for the 2 stars. We arrived on a Friday night (9pm) to place an order for takeout and we were quoted a wait time of 1-hour for our order to be done. Perfectly fine with us! We left to do a quick store run and arrived back to Wingstop about 9:30pm. There was a lot of yelling that could be heard outside, but it was coming from inside of the restaurant. A little elderly woman was too shocked/afraid to even walk in, she turned around and left. Here I was thinking that it was customers arguing with each other, but it was just about the entire Wingstop staff and one customer having a yelling match. We had already paid for our food 30 minutes prior, or else I would have turned around with the little lady! The customer was outraged over the wait time, since he had placed his order prior to arriving at the restaurant. There is always quite a bit of a wait whenever we go, but it was not at all necessary to be that immature, making violent threats to people at their place of employment. The problem here is with management and the lack of staffing as well as training. While the customer was probably a little overly upset about the wait, you never know what a person is dealing with or what their time is like. He yelled about how "this is always a problem with this location". If there is a system in place for customers to select pickup times, one would think and expect that their order would be ready at said time. Things happen and it's understandable that the time may be extended by 5-10 minutes, due to the order volume, but extended by 30 minutes-1 hour is insane! These KIDS are not in control of staffing, but they will show up to do the job and give you lip service if you go there with them. Management obviously does not care about staffing and productivity. I mean, look at the reviews! The same productivity mess that was happening 3 years ago (from reviews) is the same mess that's happening in September 2022. read more

Wingstop - Large 10 Piece Wing Combo: lemon pepper & bbq, Cajun Fried Corn, Seasoned Fries, Ranch - Chicken Wings Near Me - Schertz, Texas

KJ was such a great cashier. There was like 5 people looking at us not taking our order and he came and took it no problem. Even checked on us a couple times to make sure we were taken care of. Great service! read more

I should've read the reviews before I came here as my service was possibly short of a star. I think they would do the community due diligence. If they just shut this location down or fired the entire staff, including the manager I asked for my sauce on the side, they gave me a ketchup thimble worth of sauce, and said that was more than they usually cover 10 wings withnonetheless having to whip up my own batch at the house after spending $50 read more

Did free delivery Wed and my food was hot and good. The only reason I didn't give five stars is because the driver left my food on the ground by the door. I have an entire bench in front of my house and two doorbells. Please Tell drivers not to place food on the ground and to also utilize door bells. read more

2nd weekend I come with my family to dine in. Dining room is very hot. Thought this weekend the a/c would be fixed but looks like not a priority to management. Dripping sweat while eating is very uncomfortable. Asked for a manager but no manager was on duty. Employees could not accommodate us. read more

They got my order wrong again! This wing stop has consistently got my orders wrong. The wings are over cooked. I don't think they have changed the fry oil in years. I have finally learned my lesson on this particular wing stop. Will be going to the Bulverde wing stop from now on. They get the orders right and the food is much better there. Don't order from this wing stop.you will regret it. read more

I ordered dinner from the Schertz location and the food was cooked to perfection. The seasoning on the wings was perfect. Thank you for your service. read more

Rude customer service when asked for food and told it wasn't ready. Ordered ahead of time on the app took 45 mins, the app said the order was complete but still wasn't ready when we went inside, still took another 30 mins. Save yourself and go to pluckers down the rode instead, the food is better quality and the sauces taste better. read more

I was hungry at my cousins house and decided to order some food. I paid 44.28 for 2 medium 8pc Wing combos classic, cajun corn , and carrot sticks with 1 sweet tea and a sprite. The sprite and cajun corn came out okay but I ordered CLASSIC (bone in) on both orders. They gave me boneless wings and I didn't receive my carrot sticks. My tea was also unsweet. I called the wingstop and asked to speak to the manager and waited 10+ minutes so just decided to hang up. read more

I'm giving this 3 stars because of the young lady working at the front. She talked a hundred miles an hour and babbled and mumbled. We had to ask several times for her to repeat and she did not adjust her speech, just repeated it the same "non understandable way. She forgot my sauce on the side (that came with the meal) and then when I went back, she tried to charge me for it. By the way ... there was only one other table in the restaurant. There were no paper towels and no straws. When we asked her for some, she actually checked the container before responding (with a mumbled) "I'll get 'em" Food was cooked well though. read more

Had the lemon pepper and the Luisiana rub. Both really good. Service was great, the guy behind the counter was full of energy and very attentive that helps to end a night when you tired already. read more

Put in my order 45 minutes ahead of time, got there an hour later and it wasn't ready, I asked 3 times if my order was ready and Savannah just walked away from me and started talking to her coworkers. Gossiping, didn't give me a time on when my food would be ready and when it was she said "here". 0 stars. read more

Oh say what... first to review awesome.... my mom actually recommended this place and she was pretty right on! Service was great for take out and took about 17 minutes. They have a lot of wing choices to choose from and I couldn't decide! Better reason to come again and try the rest. I ordered the Parmesan (YUM) & Cajun (Not spicy) both extra crispy. These were not battered and not as greasy like most wing places. Followed by their fries and cheese sauce ...very deadly for my diet, but it was very good with the wings. read more

I'm not one to complain or write bad reviews unless it's very warranted. These were the worst wings I'd ever had. The Louisiana rub was pure salt, so much salt on the fries we couldn't eat them. I've been to good wing stops before but this wasn't one of them. Very, very bad. read more

Poor management with no professional demeanor not listening to a customers complaint. No one is seeking free food. Own up to your mistakes.

Ordered online at 5 on Saturday December 3rd. When we got there around 5:30 said order will be in a couple minutes. I think our order was lost because it took longer, when I inquired about our order the cashier (didn't get her name) was very rude & loud and answered me in an annoying voice. That was very embarrassing. It's not my fault there is not adequate staff for all incoming or overwhelming orders. Will think twice about going back. read more

Called in an order tonight, it was ready 30 minutes after they said it would be. All of the order was not in the bag. Had to go back in and get it. Then once home, it still wasn't right. And then we find feathers on the wings?? Horrible. read more

Wingstop - Feathers? - Chicken Wings Near Me - Schertz, Texas