Placed a carry out order at 4:19 for a 6:15 pickup. Arrived at 6pm and was informed our order wasn't in the system. Manager finally emerged from the back and said "Your order is in the back. You're not even supposed to be here until 6:15!" They finally brought our order from the back at 6:40. And they left items out of our order. read more

Been here once and it will probably be the last time. Wings are way overpriced, their flavors hardly coat the wings (most of the seasoning is sitting in a pile on the bottom), and their pricing for extra dipping sauce is ridiculous for the amount of money you spend. The wings themselves were nothing to click your heels over either. Basic, not much flavor, and overpriced are not a good combo in my books. read more

Last time we went to this Wing Stop we waited over 30 mins to get our order. Others were complaining as well about the long wait times. Today we returned and there was two people waiting for carry out orders and one couple sitting in the dining area. When we went to order the cashier told us the wait time for our order would be over 35 mins. We left and went next door to the Chinese restaurant. Today September 30th we walked in at 11:50 am and there were no customers dining in the restaurant. We asked how long the wait was and the girl said 45 minutes. I give up! Someone please open a good Wing Restaurant in Prosper. read more

pésimo servicio estuvimos paradas 30 minutos y nunca nos atendieron no tienen ganas de vender

We recently dined in for dinner since the kids love the wings & fries. We ordered a family pack of boneless wings & fries - Garlic Parmesan, BBQ, & Cajun. All were very good. I'm a bit sad they got rid of the baked beans as those were a favorite but oh well. We waited about 20 mins or so for our food. There were a lot of people coming in & out for take out orders and a couple others eating it. We'll definitely go back. read more

firstly , i hate this fucking place but not because of the food , but because of the workers. especially the fucking manager. my wife placed her order at about 6:30. her niece also placed an order at about 6:20 . both orders were supposed to be ready between 7:05 & 7:15. arrived at about 7:20 and neither order had even been started. store had about 7 other customers having the SAME ISSUE ! placing an online order that don't even start to be made until you walk in. i didn't see how they were so fucking behind when they have 5-6 people on the fucking kitchen. I DIDNT GET MY WIFES FOOD UNTIL 7:55 and instead of some type of apology or explanation from that uppity ass manager , he turned his lip up at me like i don't have the right to be upset when my order was supposed to be ready at 7:15. then , the manager brings out a bag , looks me in my face and just holds the bag out like i'm supposed to be grateful. i make it home , and the ENTIRE ORDER IS FUCKING WRONG ! NOT 1 thing i ordered was in the bag. take the food back , and once again , no type of accountability or apology and not it's like HE has an attitude. that manager is full of shit and that store is trash af. a district manager needs to go and fire the whole fucking house and get people who WANT to work. literally every single person i saw come in while i was there faced the same problem. if you look at this location on google and check the reviews , they have been getting this type of complaint for months now. read more

Food always fresh and hot well season french fries and the new crew here is amazing j

I came in here with a couple of my friends tonight, and let me tell you the customer service was TERRIBLE. We walked in and were all taking some time to look at the menu and the employee continues to say "let's go guys" trying to get us to hurry up. We came in two hours before closing hours so there should not have been an issue with time. One of my friends starts to pay with cash and he begins to sigh and roll his eyes at him. My other friend who was paying for me also payed with cash and he made a fuss about it. After that our food came out and someone at our table did not get the fries that he ordered with his combo. Mind you the worker that took our order was at this point sitting down while on FaceTime with someone. So he told him he didn't get his fries and he proceeds to tell him he didn't order the combo when it said he did on his receipt . Luckily someone finally brought out his fries. Basically the whole time he was giving us attitude for no reason (I have a small suspicion he was doing this because of our race) Ive never experienced customer service this bad and I'm very disappointed cause we are always at this wingstop. Hopefully someone does something about this employe. read more

They stopped answering the phone at 10:50 when they close at midnight... we decided to go up there to order and the girl told us she could only give us what was already ready... it was 11:20. They were just being lazy and trying to close early read more

This is not a bad review on the staff or business owner. They were nice on the phone and timely with the order. This is just about the food. I'm not used to eating here or a ton of wings in general. When I do, it's fresh chicken and often grilled then fried. I ordered boneless and maybe that was my mistake. These seemed like pre-frozen chicken nuggets and did not taste any different than something I could have gotten out of the freezer section at Krogers. Ordered garlic parm and it was overloaded......thank goodness the ranch help me get those down. The other order was teriyaki and it was a highly processed taste as well. I paid $15 for 15 boneless wings. Maybe this is how food tastes at Wingstop and clearly some people love that flavor profile. I'm just saying I didn't and for it to cost so much being out of the freezer is just a no go for me. read more

I am reviewing because I'm waiting for my food watching the employees work their tails off in the kitchen. As busy as this place gets, they are always courteous and fast. We are regular customers and will continue to do so because of the awesome employees. read more

Very tired of this location. It seems that they can't get their shit together. Every time I order food from there I'm disappointed. They don't season the fries nor the wings. None of them seem to have any sense of urgency. I will be taking my business away from my local wingstop. Very disappointed. The last time I went in I waited for an hour and a half for my food. Finally received it and all I got were 30 plain boneless wings.... I ordered bone in Hot lemon...... went back and had to wait another hour to get my food and the fries were still not seasoned. They don't clean while they are working so the kitchen looks a fucking wreck. This was not the case with the old management and clearly this new management needs to go.... read more

Giving it 2 stars because it was close by and 21 minutes readiness. If you enjoy cold fries and cold wings with little to no spices on the wings; than this is the location for you! I honestly think people who write reviews are a little dramatic!! I just joined the club and no that's not Wingstop Club. read more

Ordered delivery for the first time, arrived quickly, still hot and correctly I've never had bad wings or service from this location a not sure why the low rating read more

Placed an order online, included one of the large jugs of lemonade. I arrived at the store to pick up my order & they said it would be about 5 minutes (no problem) food came out & they noticed all of the sudden they were out of the lemonade, he offered me a medium drink in exchange. I politely declined asking for a simple refund on the lemonade. He said unfortunately the manager isn't here so I can't give you a refund. I asked for a large drink instead & he said sure but it will be just a few minutes while we "restart" the drink machine? So I have been sitting here for about 15 minutes so they can do that & now they're saying the machine isn't working. As someone who has worked in this type of business for years, I know first hand that there should always be some sort of manager/shift lead on site during the shift. The fact that I have been having to wait for the manager to supposedly show up is honestly ridiculous. I come to this location often & this is pretty sad. read more

Today 12/13/17 Wingstop opened up in Prosper! Came in thinking the wings would need some time to get em right because it's a new store but I was wrong! Wings are great and I love em especially that I get em crispy/extra crispy. Fries are good also. Glad this place opened up in the neighborhood. read more

Wingstop - a basket of wings on a table - Chicken Wings Near Me - Prosper, Texas

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amazing service!! the employees were very sweet although there was a lot of them. great communication

Wow. This place needs to get it together. The restaurant wasn't busy but the wait was ridiculous. I watched one couple get up after sitting for 30+ minutes and walk out. They asked for their money back. The soda machine had no ice so that was neat. The entire place was filthy. Food, trash, etc was everywhere. I picked the least disgusting table to sit down. I'm pretty sure they only cook one order at a time. It took 35 minutes for my order to come out, and I'm pretty sure it was only because I went up to ask about it. Two minutes later my order appeared with hot fries and cold tenders. This is my first time at this location. The location I normally go to at 380 and Custer is sooo much better. Takes less than half the time too. Not sure I'll be back. read more

I never write reviews, but this location is so bad that I created a yelp account just to warn people. I've order from this location for years now and normally for 4 - 8 people about every week or two. The delivery is so bad that my friends and I started to keep track. Out of the last 55 orders something was wrong 47 times. Pretty bad track record. Unless its a main dish missing we just quit complaining. I even spoke to their area manager who offered me coupons and discounts, but I refused and just asked him to fix the location because we love wingstop but hate this location. Needless to say, the location is not fixed. We finally got annoyed and when a recent order was wrong again and called for either a refund or for them to deliver the rest of the order. After being on hold for nearly half an hour for a manager, someone came over picked up the phone and then immediately hung up on us. We called back and got the manager the second time around. The lady manager that spoke with us was very rude from the get go and frankly we became rude right back (to be fair and honest.) They refused to do either option. We insisted that they needed to deliver the whole order but were told that we were entitled people and that we should not expect a full order to be delivered. Obviously that is nonsense and ridiculous. Basically the manager went full woke on us and it turned into a yelling match. We've talked to this manager before and she has always 100% of the time been a very rude person, who seems to be mad at the world and never happy about anything. This manager never accepts responsibility and is the obvious main cause for the massive issues at this location. We have since denied the charges and gotten our money back. I hope the manager of this location reads this and realizes that despite her best efforts, we won. read more

Great place all the workers are so nice when I walk in I am greeted with an impeccable smell this is my favorite wing stop of all time such a good place and the food is so tasty and delicious I recommend this place I give this place 100 / 10 if you see this place while your driving trust me you will not regret it my favorite that I recommend is the boneless wings especially on Monday's and Tuesday all boneless wings are 50 cents and that is a deal when the days come I get so happy I eat so good and it makes me so happy read more

I placed an order for delivery. Didn't get the right order. I called the location and was placed on hold for over 20 minutes. I ended the call and called back. I informed the lady who took my call that I was on hold for 20 minutes. The lady refused to acknowledge that she had a call on hold for over 20 minutes. I informed her that I did not receive my order. I got someone else's order. She didn't provide customer service or even try to get the correct order to me. Instead she advised me that I needed to go pick up my order. read more

Completely pathetic that a chicken wing based restaurant will not sell me individual boneless wings. The only option they offered me in order to get boneless wings was in a combo which I was not interested in because I did not want French fries. I find the customer service of this wing stop to be far worse than other wing stops I have been too. Very disappointed in my service. read more

I thought wing stop is a fast food.. well, nothing is fast at this place.. over 30 mins for my small order

VERY inconsistent; when they're good, they're average for Wing Stop. But, the wait time is. RIDICULOUS!! EVERY other Wing Stop is faster. People are always waiting, even for dine-in, and that is with a lot of people in the kitchen. Likely not worth the flip of the coin. read more

I live like 5 mins away and we love wings. I tried this Wingstop last weekend and it was good. There seems to be a lot of bad reviews on here so maybe they have improved since then but I ordered online, it was ready when I got there and the wings were yummy! Didn't expect anymore because I know it isn't Pluckers - it's Wingstop and until Pluckers is an option for me in Prosper, this is solid. read more

Given the current environment I try to be considerate and more understanding, but we finally just had to cut Wingstop out of our usual carry out pickups. Orders are always wrong, the guy at the counter(not sure his name but it's the same guy every time) is always combative and we've caught him lying twice when there's been an issue. Just not worth the hassle and too many other spots nearby to go to. read more

Its a damn shame that you call wingstop in Cross Roads and the phone just rings and then I drive up there realize there are no customers and the staff having a ball with 2 hours on the clock..Prosper does this too..is this being productive or stealing company time? read more

The staff here needs some training in customer service. When they get your order wrong you have to prove it to them while they yell and argue with you. This evening we placed an online order using their app. When we got our order it was wrong so we tried telling them, immediately Teo started arguing with my husband saying show me your receipt, unfortunately Eric the cashier did not give him one. Since my husband could produce a receipt, even thought Teo was holding it and would not show my husband, I had to pull up my email. When I went up there to show him why he was wrong he proceeded to yell and talk over me. He then said that I needed to call his company and take it up with them as he did not feel he was wrong even though it was in black and white. I then asked for the managers name, which happened to be Teo so I asked for his bosses name and Sandy came out and pointed to the wall and told me to call that number. I asked again for Teo's bosses name and very smug she said again I could call the number. I said its a simple thing to give me the GM's name and she finally said Ryan and she smiled and smarted off. I have no plans to eat here again as I should not have to pay for a wrong order and be treated with disrespect. As we were leaving 2 customers stopped us and agreed they were in the wrong and they too cannot stand coming here and wouldn't if there husbands had not requested wings. Just remember Wing Stop we all did fine without you for years, I will not miss you. You need me as a paying customer for your business to thrive, not the other way around. You do not deserve the 1 star I am required to give so I can let other customers know how they will be treated. read more

So, I reviewed this Wingstop location when it originally opened and it wasn't great, but I know sometimes when businesses open they have kinks to work out. I'm here to write a new review! I ordered online and the website was great and super easy. I requested the food to be delivered and it was at my house about 30 minutes after ordering. Everything was hot, fresh, and cooked to perfection! They got it right! read more

We ordered here for the first time tonight and were very disappointed. The boneless wings were EXTREMELY dry. Almost inedible (thank goodness for ranch). The corn we ordered was okay so it gets 2 stars. We won't order here again though. read more

Right out the gate these guys have been perfect. Theo is attentive, friendly and runs a great restaurant. The food is consistently on point. We are addicted to their boneless wings, veggie sticks and ranch! read more

Super friendly employees. Speedy service. Order from here monthly on my way home and have never had an issue.

Would not order from them again. Crappy customer service. Very unhappy employees. Needs a better attitude for customer service. I don't think they had any of that there. First time customer. Will not be back. read more

Do not eat here. We were there on Friday night at 9 and they don't close until12 am but the cook decided to clean the last fryer closest to the register. On the right side sat a tub of raw chicken and on the left side a fryer was cooking wings. The cook took a 12 inch piece of cardboard and started sprayer degreaser all on the inside and on the walls of the last fryer preparing to shut it down. He used the card board to shield the chemicals from the working fryer and the raw chicken on each side. Of course over spray was getting everywhere. Then he got a spray gun put the cardboard down and started spraying down the degreaser with water. Nothing we even attempted to shield anything. I decided i wanted my money back. The employee got the manager/owner don't know which. He's a bigger guy with an accent and has been there each time we have came in. He walked past the employee cleaning the fryer. This would have been his chance to make it right. He should have coached the employee on the proper way to clean and coach him on food safety, starting with asking him to stop spraying water that was splashing poison on food and asking him to dump all contaminated food. He walked up to the register instead and started to give me my money back. Here he failed again instead of apologizing and telling us he would help his employee with food safety. He was abrupt in asking for my for my receipt. At this point while giving it to him I asked him if his cook had his food handler certification and he ignored me, I asked him why was he using a degreaser around raw and cooked food and he looked up at me and said " I got it". I asked him what was the hurry in shutting down a fryer when they are open another 3 hours or why cook food around him cleaning and why is the raw chicken out to be contaminated. He said something to the affect for me to not worry about it. We got our money and left and yes he was rude, unprofessional and lacks leadership and coaching experience but the more pressing issue is how many people have been eating food contaminated with poison nightly. Watching this cook and his method of cleaning you clearly see he does the same routine every shift. WILL NEVER BE BACK read more

Expensive and extremely salty. I don't think I will go there again. I've had better food.

This is literally the slowest Wingstop I have ever been to. The management seemingly doesn't care, the reviews are all horrible and they've done nothing to fix the problem. I'm sitting here now and two of the workers are messing with the drink machine while no one is in the kitchen making orders. read more

Ok, let me start with saying the food is good. The quality is good and the taste is exactly what you expect. Now, the reason they don't get the final stars is because I can't understand why it takes 40 mins to get 6 wings in a to-go bag and handed across the counter. I stopped in here at 4:20pm on a Sunday...that means it should be slow and I shouldn't have a problem getting food in a decent amount of time. I walked in, order my food and then sat at one of the tables with a view of the kitchen and the rest of the restaurant. A few other customers walked in behind me and did the same routine, ordered their food, and then sat down to wait. This took about 5 mins. Randomly I would glance in the kitchen and see the one single cook moving about either throwing wings into the fryer or putting sauce on them or putting stuff in bags. Every other place I've gone to, the first person that places their order is usually the first person to get their food, please correct me if I'm wrong but that's how I always assume the order the food and receive the food priority is supposed to happen. For some reason this store doesn't follow any first in / first out priority and instead just gets the food out to whom every they end up giving it too. To clarify, everyone behind me got their food before I did. I didn't order anything complicated, just 6 wings and some fries but for some reason they needed to take extra effort or care or something to cook my food and get it out to me. I started to get upset and had a few words with the manager but didn't get anywhere. I feel like the manager / only cook in the store might need some classes on how to multi-task. As I was watching him I noticed he didn't really cook everything together. His process was to cook the wings, sauce the wings, put the wings in the bag and then he decided to cook the fries. Why? It's not complicated, the only two things they cook in this place is wings and fries. Wings and fries..can you not count how many wings you will need and how many orders of fries since we came in almost as a group and yes we had different orders but except for the different sauces and probably a different amount of wings but it's still an order of wings and fries and yet somehow my order is pushed to the end of the line and everyone else is pushed up to the front. How does this happen? 40 mins later I'm finally given my food. 40 mins of my life that I can't get back. I'm not sure if it would help but maybe hire some one else that can get the orders out faster because the other employee working that day wasn't really there...seemed like they were more interested in standing in the dining room then helping out in the kitchen. Not sure if I'll be back. I do enjoy wing stop but wasting my time isn't something I enjoy doing. read more

We went right after they opened, they took 45 minutes to make 12 wings. We decided to give them a second try and they fail again. We've been here 40 minutes so far. You're better off waiting for this place to go out of business and see what replaces it. read more

The manager is terrible - our 40 piece order was completely incorrect and shorted. When I called the employee who had clearly spoken to the manager told me if we would return the order they would have a remade fresh order ready for when we returned. When we returned the order was not remade, and the manager never apologized or offered to make it right - we had traveled 12 miles both ways twice and the new order was not ready. He was rude and inconsiderate and never took responsibility. After we became so upset, he refused to speak to us and refunded our money. We will not be returning to Wing Stop in Prosper as long as their poor customer service and manager are in place read more

I go here at least 6-7 times a month. I sometimes eat in, but often do takeout. Orders are ALWAYS correct, fresh and hot, plus delicious! I love wings and have tried them at numerous places and Wingstop is definitely one of my favorites. Staff is always friendly and very helpful. Restaurant is always clean and well maintained. Prices are fair and definitely comparable to other wing places, however, Wingstops wings are HUGE, so you get more bang for your buck! I definitely recommend them for your wing cravings! read more